Bug 872869

Summary:

Can't setup printer hp 4625

Product:

[Fedora] Fedora

Reporter:

Juan Urroa <observer1>

Component:

hplip

Assignee:

Tim Waugh <twaugh>

Status:

CLOSED NOTABUG

QA Contact:

Fedora Extras Quality Assurance <extras-qa>

Severity:

unspecified

Docs Contact:

Priority:

unspecified

Version:

CC:

jpopelka, twaugh

Target Milestone:

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Target Release:

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Hardware:

x86_64

OS:

Linux

Whiteboard:

Fixed In Version:

Doc Type:

Bug Fix

Doc Text:

Story Points:

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Clone Of:

Environment:

Last Closed:

2012-12-04 10:35:31 UTC

Type:

Bug

Regression:

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Mount Type:

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Documentation:

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CRM:

Verified Versions:

Category:

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oVirt Team:

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RHEL 7.3 requirements from Atomic Host:

Cloudforms Team:

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Target Upstream Version:

Embargoed:

Attachments:

Description	Flags
The content of /etc/cups/ppd	none
The output of the commands as requested	none

Description Juan Urroa 2012-11-03 21:03:23 UTC

Description of problem:
I can't add this printer I have used the command hp-setup -i 192.168.1.65, the gnome printers tool and the cups web page the error from hp-setup is:

warning: No PPD found for model deskjet_4620 using new algorithm. Trying old algorithm...
error: No PPD found for model deskjet_4620 using old algorithm.
error: Unable to find an appropriate PPD file.


Version-Release number of selected component (if applicable):
hplip-3.12.10-4.a.fc17.x86_64

How reproducible:
Try to add the printer by any way

Steps to Reproduce:
1. run hp-setup
  
Actual results:
The mentioned error

Expected results:
The printer is added to the system

Additional info:
The printer works fine in fc16
I finally added the printer using system-config-printer and the option AppSocket/JetDirect but this does not setup the scanner and I don't know how to set it up manually

Comment 1 Jiri Popelka 2012-11-05 07:54:51 UTC

We need to know the printer model. Can you show me the output of
/usr/lib/cups/backend/snmp 192.168.1.65

Comment 2 Juan Urroa 2012-11-06 00:08:46 UTC

This is the output

network socket://192.168.1.65:9100 "HP Deskjet 4620 series" "Deskjet Ink Advantage 4625 e-All-in-One" "MFG:HP;MDL:Deskjet 4620 series;CMD:PCL3GUI,PCL3,PJL,URF,DW-PCL,802.11,DESKJET,DYN;CLS:PRINTER;DES:CZ284A;CID:HPIJVIPAV2;LEDMDIS:USB#FF#CC#00,USB#07#01#02;SN:CN27D2128Q05TN;S:038000C484a01021005a0200000452800644428005a462800644128005a;Z:0102,05000009000001000001000001000001,0600,0700000000000000000000,0b0000000000000000000098d90000000098d90000000098d90000000098d9,0c0,0e00000000000000000000,0f00000000000000000000,10000002000008000008000008000008,110,12000,150,17000000000000000000000000000000,181;" ""

Comment 3 Jiri Popelka 2012-11-06 10:52:32 UTC

Thanks. Can you actually also attach the ppd file you'll find in /etc/cups/ppd/ and show me the output of
yum list installed 'hp*'

Comment 4 Juan Urroa 2012-11-06 17:47:39 UTC

Created attachment 639480 [details]
The content of /etc/cups/ppd

Comment 5 Juan Urroa 2012-11-06 17:48:42 UTC

The output of yum:

yum list installed 'hp*'
Complementos cargados:langpacks, presto, refresh-packagekit
Paquetes instalados
hpijs.x86_64                        1:3.12.10-4.a.fc17                  @updates
hplip.x86_64                        3.12.10-4.a.fc17                    @updates
hplip-common.x86_64                 3.12.10-4.a.fc17                    @updates
hplip-gui.x86_64                    3.12.10-4.a.fc17                    @updates
hplip-libs.x86_64                   3.12.10-4.a.fc17                    @updates

Comment 6 Jiri Popelka 2012-11-07 08:39:24 UTC

Thanks Juan. I'm still not sure what's the culprit. Could you run the following commands as root:
cupsctl LogLevel=debug
cupsctl hpLogLevel=15
systemctl restart cups.service
hp-logcapture

follow the hp-logcapture instructions and attach the hplip_troubleshoot_logs.tar.gz

Comment 7 Juan Urroa 2012-11-08 17:43:38 UTC

Created attachment 640961 [details]
The output of the commands as requested

I didn't know exactly what to do and I just printed a test page

Comment 8 Jiri Popelka 2012-11-28 12:55:15 UTC

I haven't been able to get to the core of the problem.
Reported upstream as
https://bugs.launchpad.net/hplip/+bug/1084062

Comment 9 Jiri Popelka 2012-11-28 17:02:44 UTC

Juan, could you provide output of "hp-check -t" and  "hp-setup -g" ?

Comment 10 Jiri Popelka 2012-11-29 11:12:55 UTC

Juan, we need to make sure the problem is with upstream hplip and not the Fedora package, so could you run
yum remove 'hp*'
and then follow these upstream instructions
https://bugs.launchpad.net/hplip/+bug/1084062/comments/2

thanks

Comment 11 Juan Urroa 2012-12-03 22:15:05 UTC

I updated the system, boot the new kernel and run hp-setup -g and the printer installed fine, the printer the fax and the scanner are working fine now.
I just have a question cups is still in debug log level how do I unset that.

Thanks for your help

Comment 12 Jiri Popelka 2012-12-04 10:35:31 UTC

(In reply to comment #11)
> I just have a question cups is still in debug log level how do I unset that.

su -c 'cupsctl --no-debug-logging'