Description of problem: I can't add this printer I have used the command hp-setup -i 192.168.1.65, the gnome printers tool and the cups web page the error from hp-setup is: warning: No PPD found for model deskjet_4620 using new algorithm. Trying old algorithm... error: No PPD found for model deskjet_4620 using old algorithm. error: Unable to find an appropriate PPD file. Version-Release number of selected component (if applicable): hplip-3.12.10-4.a.fc17.x86_64 How reproducible: Try to add the printer by any way Steps to Reproduce: 1. run hp-setup Actual results: The mentioned error Expected results: The printer is added to the system Additional info: The printer works fine in fc16 I finally added the printer using system-config-printer and the option AppSocket/JetDirect but this does not setup the scanner and I don't know how to set it up manually
We need to know the printer model. Can you show me the output of /usr/lib/cups/backend/snmp 192.168.1.65
This is the output network socket://192.168.1.65:9100 "HP Deskjet 4620 series" "Deskjet Ink Advantage 4625 e-All-in-One" "MFG:HP;MDL:Deskjet 4620 series;CMD:PCL3GUI,PCL3,PJL,URF,DW-PCL,802.11,DESKJET,DYN;CLS:PRINTER;DES:CZ284A;CID:HPIJVIPAV2;LEDMDIS:USB#FF#CC#00,USB#07#01#02;SN:CN27D2128Q05TN;S:038000C484a01021005a0200000452800644428005a462800644128005a;Z:0102,05000009000001000001000001000001,0600,0700000000000000000000,0b0000000000000000000098d90000000098d90000000098d90000000098d9,0c0,0e00000000000000000000,0f00000000000000000000,10000002000008000008000008000008,110,12000,150,17000000000000000000000000000000,181;" ""
Thanks. Can you actually also attach the ppd file you'll find in /etc/cups/ppd/ and show me the output of yum list installed 'hp*'
Created attachment 639480 [details] The content of /etc/cups/ppd
The output of yum: yum list installed 'hp*' Complementos cargados:langpacks, presto, refresh-packagekit Paquetes instalados hpijs.x86_64 1:3.12.10-4.a.fc17 @updates hplip.x86_64 3.12.10-4.a.fc17 @updates hplip-common.x86_64 3.12.10-4.a.fc17 @updates hplip-gui.x86_64 3.12.10-4.a.fc17 @updates hplip-libs.x86_64 3.12.10-4.a.fc17 @updates
Thanks Juan. I'm still not sure what's the culprit. Could you run the following commands as root: cupsctl LogLevel=debug cupsctl hpLogLevel=15 systemctl restart cups.service hp-logcapture follow the hp-logcapture instructions and attach the hplip_troubleshoot_logs.tar.gz
Created attachment 640961 [details] The output of the commands as requested I didn't know exactly what to do and I just printed a test page
I haven't been able to get to the core of the problem. Reported upstream as https://bugs.launchpad.net/hplip/+bug/1084062
Juan, could you provide output of "hp-check -t" and "hp-setup -g" ?
Juan, we need to make sure the problem is with upstream hplip and not the Fedora package, so could you run yum remove 'hp*' and then follow these upstream instructions https://bugs.launchpad.net/hplip/+bug/1084062/comments/2 thanks
I updated the system, boot the new kernel and run hp-setup -g and the printer installed fine, the printer the fax and the scanner are working fine now. I just have a question cups is still in debug log level how do I unset that. Thanks for your help
(In reply to comment #11) > I just have a question cups is still in debug log level how do I unset that. su -c 'cupsctl --no-debug-logging'