Bug 964195

Summary:	No 'WAN options' in Console options
Product:	Red Hat Enterprise Virtualization Manager	Reporter:	Vaclav Ehrlich <vehrlich>
Component:	ovirt-engine-webadmin-portal	Assignee:	Frantisek Kobzik <fkobzik>
Status:	CLOSED INSUFFICIENT_DATA	QA Contact:	Jiri Belka <jbelka>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	3.2.0	CC:	acathrow, byount, ecohen, iheim, jkt, mavital, michal.skrivanek, Rhev-m-bugs, tpelka, vehrlich
Target Milestone:	---	Keywords:	Triaged
Target Release:	3.3.0
Hardware:	Unspecified
OS:	Windows
Whiteboard:	virt
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2013-09-13 08:43:12 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:	909059, 918541, 962667, 967136, 970217, 972749
Bug Blocks:

Description Vaclav Ehrlich 2013-05-17 13:41:10 UTC

Description of problem:
In Console Options in Power User Portal should be checkbox for WAN options. 

Version-Release number of selected component (if applicable):
RHEVM sf17
RHEVM Tools 3.2.7

How reproducible:
Always

Steps to Reproduce:
1.Log into Power User Portal
2.Click to Edit Console options on VM where is RHEVM Agent and RHEVM Spice Agent installed and running
  
Actual results:
No checkbox for WAN options

Expected results:
THere is a checkbox for WAN options

Additional info:
Client Win7/32
Guest Win7/32

Comment 1 Frantisek Kobzik 2013-05-22 12:17:48 UTC

Hi,

it seems it's related to bug in GA, when the guest info wasn't reported (https://bugzilla.redhat.com/show_bug.cgi?id=962667). When the guest agent doesn't report its version, the engine supposes the GA is not installed and hides WAN options in the dialog. Could you test whether it is reportable with newer tools?

Comment 2 Vaclav Ehrlich 2013-05-22 14:51:07 UTC

I've tried to install GA 3.2.8
Guest Win7/32
Client Win7/32
Host sf17

Same result (WLAN option is missing)

Comment 3 Vaclav Ehrlich 2013-05-23 07:32:41 UTC

If VDSM service is restarted on host, works as expected.

Comment 4 Bryan Yount 2013-05-24 21:45:20 UTC

(In reply to Frantisek Kobzik from comment #1)
> it seems it's related to bug in GA, when the guest info wasn't reported
> (https://bugzilla.redhat.com/show_bug.cgi?id=962667). When the guest agent
> doesn't report its version, the engine supposes the GA is not installed and
> hides WAN options in the dialog. Could you test whether it is reportable
> with newer tools?

Frantisek, I am seeing this same issue with my customer on 2 separate environments both running RHEV-M 3.1.3 and vdsm-4.9-113.1 on DEV and vdsm-4.10.2-1.9 on PUREFLEX. I filed bug#967136 to report this.

Comment 5 Michal Skrivanek 2013-05-27 10:20:30 UTC

however this was supposed to be fixed in 3.1.4.
Keep it open to investigate possible root cause bug 909059

Comment 7 Michal Skrivanek 2013-06-10 13:00:40 UTC

remove 3.2.z request as bug 909059 is not going to happen any time soon. Still keep it open just in case we can reproduce it with some more information

Comment 8 Michal Skrivanek 2013-06-14 10:46:05 UTC

all vdsm code is fixed and bug 909059 may or may not happen(it's a significant change and backport may be too risky) and we can't reproduce it to verify
on test build. We believe we fixed all what we can in vdsm 

Lowering priority as after bug 972749 the impact is not that bad. Only the affected VM won't have guest agent data reported, and no vdsm restart is needed to make it work again. So one possible workaround is to simply reboot the machine or use live snapshot with RAM and suspend&resume

Comment 10 RHEL Program Management 2013-06-19 10:45:32 UTC

Development Management has reviewed and declined this request.
You may appeal this decision by reopening this request.

Comment 14 Michal Skrivanek 2013-09-13 08:43:12 UTC

haven't seen that for a long time, please reopen if still relevant