Bug 969398

Summary:	RHSM GUI couldn't reach the candlepin server if firstly disable the network and open rhsm GUI and then reconnect the network
Product:	Red Hat Enterprise Linux 5	Reporter:	xingge <gxing>
Component:	subscription-manager	Assignee:	Carter Kozak <ckozak>
Status:	CLOSED WONTFIX	QA Contact:	IDM QE LIST <seceng-idm-qe-list>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	5.10	CC:	bkearney, ckozak, ldai, liliu
Target Milestone:	rc
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2013-05-31 20:50:13 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	840995

Description xingge 2013-05-31 11:13:36 UTC

Description of problem:
Disable the network and open rhsm GUI, then reconnect the network, the rhsm GUI couldn't reach the candlepin server unless restart the GUI.

Version-Release number of selected component (if applicable):
subscription-manager-1.8.8-1.el5
subscription-manager-gui-1.8.8-1.el5
subscription-manager-firstboot-1.8.8-1.el5
python-rhsm-1.8.11-1.el5

How reproducible:
always

Steps to Reproduce:
1.Make sure the system is unregistered and disconnected from network.
I use "service network stop" to disconnect the system from network.

2.launch the rhsm GUI
#subscription-manager-gui

3.Reconnect the system to the network and make sure than it can get to the candlepin server.
#server network start

4.Register the system using the opened rhsm gui.
Click "Register" button in "My Installed Products" and press "Next" at the pop-up window.

Actual results:
An error window pops and says: "Unable to reach the server at subscription.rhn.stage.redhat.com:443/subscription"

Expected results:
No error message would be shown, and the register progress should go on.

Additional info:

Comment 1 RHEL Program Management 2013-05-31 11:20:51 UTC

This request was evaluated by Red Hat Product Management for inclusion
in a Red Hat Enterprise Linux release.  Product Management has
requested further review of this request by Red Hat Engineering, for
potential inclusion in a Red Hat Enterprise Linux release for currently
deployed products.  This request is not yet committed for inclusion in
a release.

Comment 2 Carter Kozak 2013-05-31 20:50:13 UTC

Bug with an underlying library.  If the host doesn't exist at the time of import, it won't be recognized until the program is restarted.