Bug 977976

Summary: Libre Office destroys envelopes
Product: Red Hat Enterprise Linux 6 Reporter: Todd <ToddAndMargo>
Component: cupsAssignee: Zdenek Dohnal <zdohnal>
Status: CLOSED WONTFIX QA Contact: qe-baseos-daemons
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 6.4CC: jpopelka, thozza
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2017-09-05 14:30:20 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
envelope position none

Description Todd 2013-06-25 17:29:52 UTC 
Created attachment 765212 [details]
envelope position

Hi All,

I am coming from the community.  Would one of our intrepid heroes please fix this for me?

Scientific Linux 6.4, 64 bit
Libre Office 5.0.4, 64 bit

Libre Office "NOT OUR BUG" reference:
https://bugs.freedesktop.org/show_bug.cgi?id=42327

LO seems to think this is a CUPS PDF bug.

I put a number 10 envelope in the manual feeder of my Okidata 4350 printer.  I tell LO my envelope is center landscape, second picture from the right (see attachment).  I tell the LO to print.  It prints cross ways (portrait) on my envelope, ruining my envelope.

Can you guys please unravel who did what to whom so I can finally print an envelope?

Many thanks,
-T
Comment 1 Todd 2013-06-25 17:32:32 UTC 
> Libre Office 5.0.4, 64 bit
Typo: should have been 4.0.4
Comment 3 Tim Waugh 2013-07-10 11:59:17 UTC 
See bug #768811 comment 17.

It isn't entirely clear what the best way forward is for this unfortunately.
Comment 4 Todd 2013-07-10 17:29:21 UTC 
Hi Tim,

How about a newer version of CUPS that has the issue corrected?

-T
Comment 5 Jiri Popelka 2013-07-11 07:19:29 UTC 
(In reply to Todd from comment #4)
> How about a newer version of CUPS ?

Todd,

that's called "rebase" and we generally don't rebase in RHEL, we only back-port fixes to the current version.

If you mean cups-1.6 that Tim mentioned in bug #768811 comment 17, then it's actually not cups-1.6 that hopefully fixes it but the other package he mentions there: cups-filters. Moving from cups-1.5 to cups-1.6 & cups-filters in Fedora-19 (as described in http://fedoraproject.org/wiki/Features/CUPS1.6) was a big change and we most likely don't want such a change in RHEL-6.
Comment 6 RHEL Program Management 2013-10-13 23:26:46 UTC 
This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated
in the current release, Red Hat is unable to address this
request at this time.

Red Hat invites you to ask your support representative to
propose this request, if appropriate, in the next release of
Red Hat Enterprise Linux.
Comment 10 Tomáš Hozza 2017-09-05 14:30:20 UTC 
Red Hat Enterprise Linux 6 transitioned to the Production 3 Phase on May 10, 2017.  During the Production 3 Phase, Critical impact Security Advisories (RHSAs) and selected Urgent Priority Bug Fix Advisories (RHBAs) may be released as they become available.

The official life cycle policy can be reviewed here:
http://redhat.com/rhel/lifecycle

This issue does not appear to meet the inclusion criteria for the Production Phase 3 and will be marked as CLOSED/WONTFIX. If this remains a critical requirement, please contact Red Hat Customer Support to request a re-evaluation of the issue, citing a clear business justification.  Red Hat Customer Support can be contacted via the Red Hat Customer Portal at the following URL:

https://access.redhat.com