Bug 986039

Summary: Cannot shut down VM via API or Admin Portal
Product: Red Hat Enterprise Virtualization Manager Reporter: Allie DeVolder <adevolder>
Component: vdsmAssignee: Vinzenz Feenstra [evilissimo] <vfeenstr>
Status: CLOSED NOTABUG QA Contact:
Severity: high Docs Contact:
Priority: urgent    
Version: 3.2.0CC: acathrow, adevolder, bazulay, hateya, iheim, lpeer, michal.skrivanek
Target Milestone: ---Flags: acathrow: Triaged+
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard: virt
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2013-08-13 13:48:45 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description Allie DeVolder 2013-07-18 20:28:11 UTC 
Description of problem:
Cannot shutdown VM using API or Admin Portal


Version-Release number of selected component (if applicable):


How reproducible:
Very

Steps to Reproduce:
1. Shutdown VM from Admin portal or using API

Actual results:
The status changes to powering_down, then 5 minutes later the message "Shutdown failed" appears

Expected results:
Successful guest shutdown


Additional info:
Comment 16 Vinzenz Feenstra [evilissimo] 2013-08-13 13:48:45 UTC 
Well we can see here that the guest agent is actually sending the poweroff. If it doesn't work this was blocked by another application e.g. A system service. In this case there's nothing we cannot do anything.

8/4/2013	2:00:04 AM	USER32	Information	None	1074	NT AUTHORITY\SYSTEM	JAEXC01	"The process winlogon.exe has initiated the power off of computer JAEXC01 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
 Reason Code: 0x840000ff
 Shutdown Type: power off
 Comment: System Administrator has initiated shutdown of this Virtual Machine. Virtual Machine is shutting down."