Description of problem: Cannot shutdown VM using API or Admin Portal Version-Release number of selected component (if applicable): How reproducible: Very Steps to Reproduce: 1. Shutdown VM from Admin portal or using API Actual results: The status changes to powering_down, then 5 minutes later the message "Shutdown failed" appears Expected results: Successful guest shutdown Additional info:
Well we can see here that the guest agent is actually sending the poweroff. If it doesn't work this was blocked by another application e.g. A system service. In this case there's nothing we cannot do anything. 8/4/2013 2:00:04 AM USER32 Information None 1074 NT AUTHORITY\SYSTEM JAEXC01 "The process winlogon.exe has initiated the power off of computer JAEXC01 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found Reason Code: 0x840000ff Shutdown Type: power off Comment: System Administrator has initiated shutdown of this Virtual Machine. Virtual Machine is shutting down."