Red Hat Bugzilla – Bug 1000441
RFE: Add case notifications to retrace-server for submission and completion of vmcore processing
Last modified: 2018-06-21 04:40:48 EDT
Description of problem:
One of our GSS kernel engineers which handles a lot of cases suggested retrace-server make an internal / private update into the case when the core is finished processing. I think it would be good to both have a small update when:
a) a vmcore is submitted
b) a vmcore completes processing
In addition to requiring the user to enter a case number field upon submission, it would also require sfdc credentials, similar to:
Once the above was added, we could add a checkbox for sfdc notification of submission and completions.
Sample submission update:
Task 457458297 for vmcore 00925318-1377235719-vmcore.tar.gz has been submitted.
Sample completion update:
Task 457458297 for vmcore 00925318-1377235719-vmcore.tar.gz has completed, status: Success
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Submit a vmcore to retrace server
2. Add a case number to the task
3. Check the box for case notifications
I would rather avoid teaching Retrace Server to talk to SFDC.
IMHO it would be easier to tweak the e-mails to be better parseable, create a special e-mail address where SFDC (or something else) will listen and update the cases as the e-mails come.
(In reply to Michal Toman from comment #3)
> I would rather avoid teaching Retrace Server to talk to SFDC.
> IMHO it would be easier to tweak the e-mails to be better parseable, create
> a special e-mail address where SFDC (or something else) will listen and
> update the cases as the e-mails come.
Agreed. We probably need some interface defined rather than building in specific sfdc logic into retrace which seems the wrong direction. This needs some design thought.
I think this should depends on the 'custom hooks' bug:
Once we had that done, we could build a separate hook for case notification when a retrace-server job completes. The custom hook probably would not go into retrace-server, but as of yet there's no project defined for custom hooks. I want to keep this open for now at least for tracking purposes.
This is one of the ones which will be a very good use case to test hooks bz now that it's implemented. I think most people in kernel would appreciate a private update when vmcore is ready for processing but I can ask before we try it.