From Bugzilla Helper: User-Agent: Mozilla/4.79 [en]C-20020130M (Windows NT 5.0; U) Description of problem: Problem Description: OpenOffice applications (Word, Calc, etc.) will not open. ? Tried reinstalling several times ? but this had no effect. ? This is a brand new intallation ? RedHat 9 ? on a new computer. ? Computer is a Gateway 700 Pentinum 4 PC ? with LCD monitor. ? Computer has NVidia GForce 4 graphics card. ? I needed to download the NVidia drivers to get the monitor to work. ? I modified the XF86Config file to get the NVidia drivers to work with the LCD monitor. The error message generated when OpenOffice tries to start is: ?Checking for existing user installation ? ? NOT FOUND Performing first-time installation for user ? /usr/bin/office: line 197: 6248 Segmentation fault /usr/lib/openoffice/program/setup ?R:/etc/openoffice/autoresponse.conf ? FAILED? ? The initial setup (first run of OpenOffice) does not complete ? Actually, it doesn?t even start. ? The .openoffice directory (normally created by the first run (oosetup) was not created in my HOME directory. I then removed and then reinstalled OpenOffice using the Add/Remove programs tool. This had no effect. The application still fails to load. I then completely reinstalled Linux (Workstation) with all default parameters -- OpenOffice still fails to load. I then removed and reinstalled OpenOffice with the Add/Remove programs tool again. And, OpenOffice still fails to run. Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1. Load RedHat 9 with OpenOffice 2. Try to start OpenOffice 3. OpenOffice fails Actual Results: OpenOffice seg faults - see problem description for error message Expected Results: OpenOffice should have worked Additional info: The only thing a little out of the ordinary is the fact that I had to download new drivers for the NVidia graphics card and LCD monitor. The default RedHat 9 install does not install correctly the latest NVidia drivers. However, I first booted in SINGLEUSER 1 mode - Loaded the NVidia drivers - Modified the XF86Config file - And then booted normally into runlevel 5 at which time the 'firstboot' process starts as normal. I then created a standard user account. At this point, I tried to start OpenOffice and it crashes every single time. We are trying to make the decision to switch from Windows to Linux for our PC's. OpenOffice products MUST run - otherwise Linux is NOT a viable option.
I'd recommend try using Fedora Core1/openoffice.org-1.1.0. Works nicely (though oo-1.0.2 on rh9 worked for me too).
Please try current OOo 1.1.0, and reopen if problem still occurs