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Description of problem: A bug report was submitted on 8/5/03 with the highest priority. The first reponse came back on 8/19/03 (14 days later). There several emails exchanged the following days, but the support person still could not fully understand what the problem really was. He/She(no name was left in each email that no one knows if is a he or she) kept on saying the problem might be hardware or media (cdrom disk). However, it was stated very clear that other utilities in redhat 9 can access the same hardware and the same media. After 19 days, the support person still tried to tell the customer to look other places other than right at where the problem is. Sigh, Redhat used to have a better support. A previous experience was to get a response the second day with one shot to solve the problem. Version-Release number of selected component (if applicable): How reproducible: Hopefully, it will get better. Steps to Reproduce: 1.submit a bug report 2.wait for two weeks, a response finally came back 3.was told to look other place, your problem cannot be solved here. Actual results: problem not solved Expected results: tell me what should a customer expect? Additional info
You are confused. Bugzilla is used to track development problems, not provide support. You won't find any support here, try instead the normal support channels, like calling the Red Hat main number and asking for support.