Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
After some more digging I found that the installer is trying to reach Pulp through our corporate web proxy.
From /var/log/katello/production.log:
[ERROR 2014-01-17 15:33:53 pulp_rest #3156] RestClient.post "https://katellohost.workdomain.com/pulp/api/v2/users/" ...
...
| For assistance, contact support at <A href='support?subject=Proxy Error: dns_unresolved_hostname Financial Services for ssl://katellohost.workdomain.com:443/, Client IP: 10.97.3.15 '>support</a>
...
This means the installer is checking the environment variables $http_proxy and $https_proxy (or $HTTP_PROXY and $HTTPS_PROXY) I have set, but not $no_proxy (or $NO_PROXY).
Here is what I have set:
proxy=http://10.97.16.4:8080
export HTTP_PROXY=${proxy}
export http_proxy=${proxy}
export HTTPS_PROXY=${proxy}
export https_proxy=${proxy}
export NO_PROXY="localhost, 127.0.0.0/8, 10.0.0.0/8, 192.168.0.0/16, 10.97.3.15/32, katellohost.workdomain.com, katellohost"
export no_proxy=${NO_PROXY}