Bug 1058271 - diagram lines go missing when printed
Summary: diagram lines go missing when printed
Keywords:
Status: CLOSED EOL
Alias: None
Product: Fedora
Classification: Fedora
Component: libreoffice
Version: 27
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: Caolan McNamara
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-01-27 12:09 UTC by David Juran
Modified: 2018-11-30 21:42 UTC (History)
9 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2018-11-30 21:42:25 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
test document (12.94 KB, application/vnd.oasis.opendocument.text)
2014-01-27 12:09 UTC, David Juran
no flags Details
(Poorly) Scanned print result. (151.08 KB, application/pdf)
2014-01-27 12:11 UTC, David Juran
no flags Details
screenshot of preview window when the CANON is chosen (71.41 KB, image/jpeg)
2014-01-27 12:16 UTC, David Juran
no flags Details
screenshot of preview window when the CUPS-PDF is chosen (77.56 KB, image/jpeg)
2014-01-27 12:17 UTC, David Juran
no flags Details
/etc/cups/printers.conf (1.67 KB, text/plain)
2014-01-27 12:19 UTC, David Juran
no flags Details
PPD file from F20 laptop (14.88 KB, application/vnd.cups-ppd)
2014-01-28 12:12 UTC, David Juran
no flags Details
PPD from F19 machine (14.88 KB, text/plain)
2014-01-31 18:59 UTC, David Juran
no flags Details


Links
System ID Private Priority Status Summary Last Updated
FreeDesktop.org 40289 0 None None None Never

Description David Juran 2014-01-27 12:09:05 UTC
Created attachment 856021 [details]
test document

Description of problem:
When printing the attached document to my Canon LBP7750Cdn printer, which is configured as a generic PCL6 printer, some separating lines in the diagram on the top of the page are missing.

Also, in the little preview dialogue in the print window, the rendering of the output differs depending on which printer is selected

Version-Release number of selected component (if applicable):
libreoffice-4.1.4.2-4.fc19

How reproducible:
every time.

Steps to Reproduce:
1. print document to PCL6 printer.
2. Not ethat the separaotrs in the diagram are missing

Additional info:

Attaching test doucment and scanned version of the printed results.
Also screenshots of the preview when two different screenshots are chosen.
Also attaching relevant(?) cups configuration

Comment 1 David Juran 2014-01-27 12:11:41 UTC
Created attachment 856022 [details]
(Poorly) Scanned print result.

Do note that the border lines of the diagram on top are missing

Comment 2 David Juran 2014-01-27 12:16:28 UTC
Created attachment 856023 [details]
screenshot of preview window when the CANON is chosen

Comment 3 David Juran 2014-01-27 12:17:36 UTC
Created attachment 856024 [details]
screenshot of preview window when the CUPS-PDF is chosen

Comment 4 David Juran 2014-01-27 12:19:12 UTC
Created attachment 856025 [details]
/etc/cups/printers.conf

Comment 5 Caolan McNamara 2014-01-28 11:52:00 UTC
Can you attach here the ppd for that printer, probably
/etc/cups/ppd/Canon-LBP7750C.ppd

Doesn't seem to be the same generic pcl6 driver in f20, I got "Generic PCL 6/PCL XL Printer - CUPS+Gutenprint v5.2.9 Simplified" instead of the "Generic PCL 6/PCL XL Printer Foomatic/pxlcolor" you seem to have in F-19

caolanm->twaugh: Anything here ring a bell for you in terms of whose bug this might be, ours or some other components ?

Comment 6 David Juran 2014-01-28 12:12:13 UTC
Created attachment 856540 [details]
PPD file from F20 laptop

This is the PPD file from an F20 laptop with the same printer configured.
It has _not_ been verified that the printout looks the same but the preview window is equally broken

Comment 7 David Juran 2014-01-28 12:21:06 UTC
With the driver 
Generic PCL 6/PCL XL Printer - CUPS+Gutenprint v5.2.9 Simplified
the preview looks good. I'll try the printout when I get home to the printer on Friday.

Comment 8 Caolan McNamara 2014-01-28 12:32:51 UTC
Presumably it's the difference in default resolution between the default f19 and f20 generic PCL drivers which seems to be 1200 in f19 vs 600 in f20 which triggers this.

I guess ideally, from my perspective, the problem is that the resolution defaults to 1200 in f19 and the printer can only do 600. If the printer *can* do 1200 then I guess the problem is on our side.

Comment 9 Tim Waugh 2014-01-28 12:36:19 UTC
Isn't this bug #887304 again?

Comment 10 David Juran 2014-01-29 11:47:12 UTC
According to printer specifications (http://www.canon-europe.com/For_Home/Product_Finder/Printers/Laser/i-SENSYS_LBP7750Cdn/) it should be able to do 600x600 dpi. (Up to 9600 x 600 dpi with Automatic Image Refinement, whatever that might mean) 
So hopefully I just had the resolution wrong, I will double-check with both drivers when I'm home on friday.

Comment 11 David Juran 2014-01-31 18:57:48 UTC
Confirming that with the driver "Generic PCL 6/PCL XL Printer - CUPS+Gutenprint v5.2.9 Simplified" the printout comes out good and all lines are there. But no colors, with this driver it is not possible to select color printout.

On the other hand, I guess this isn't really a libre-office issue so feel free to re-assign this bug. Or just close it, I guess I need to do some googling for the proper PPD.

Comment 12 David Juran 2014-01-31 18:59:46 UTC
Created attachment 857952 [details]
PPD from F19 machine

Attached is the request PPD from the f19 workstation

Comment 13 David Juran 2014-03-20 14:14:39 UTC
To summarise this issue:
This problem is regarding the Generic-PCL_6_PCL_XL_Printer-pxlcolor.ppd 

Generic PCL 6/PCL XL Printer - CUPS+Gutenprint v5.2.9 Simplified works fine but grey-scale only (no color)

Best results so far: Generic-PCL_6_PCL_XL_Printer-hpijs-pcl5c.ppd

Comment 14 Tim Waugh 2014-04-04 16:30:38 UTC
I'm pretty sure this is bug #887304 again, which is a libreoffice bug. Changing component.

Comment 15 Fedora End Of Life 2015-01-09 21:08:52 UTC
This message is a notice that Fedora 19 is now at end of life. Fedora 
has stopped maintaining and issuing updates for Fedora 19. It is 
Fedora's policy to close all bug reports from releases that are no 
longer maintained. Approximately 4 (four) weeks from now this bug will
be closed as EOL if it remains open with a Fedora 'version' of '19'.

Package Maintainer: If you wish for this bug to remain open because you
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Although we aim to fix as many bugs as possible during every release's 
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Comment 16 Fedora End Of Life 2015-02-17 19:56:19 UTC
Fedora 19 changed to end-of-life (EOL) status on 2015-01-06. Fedora 19 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.

Comment 17 David Juran 2015-03-08 18:36:10 UTC
Issue can still be seen on F21 with 

cups-1.7.5-15.fc21.x86_64
libreoffice-4.3.6.2-3.fc21.x86_64
foomatic-db-4.0-44.20140707.fc21.noarch

Comment 18 Fedora End Of Life 2015-11-04 11:10:42 UTC
This message is a reminder that Fedora 21 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 21. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
of '21'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 21 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

Comment 19 David Juran 2015-11-10 08:29:26 UTC
Issue still remain on F22 with libreoffice-4.4.5.2 and foomatic-db-4.0-46.20150819

Comment 20 Fedora End Of Life 2016-07-19 10:56:33 UTC
Fedora 22 changed to end-of-life (EOL) status on 2016-07-19. Fedora 22 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.

Comment 21 David Juran 2016-08-03 13:41:38 UTC
Still valid on F24

Comment 22 Fedora End Of Life 2017-07-25 18:37:48 UTC
This message is a reminder that Fedora 24 is nearing its end of life.
Approximately 2 (two) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 24. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
of '24'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version'
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not
able to fix it before Fedora 24 is end of life. If you would still like
to see this bug fixed and are able to reproduce it against a later version
of Fedora, you are encouraged  change the 'version' to a later Fedora
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's
lifetime, sometimes those efforts are overtaken by events. Often a
more recent Fedora release includes newer upstream software that fixes
bugs or makes them obsolete.

Comment 23 Fedora End Of Life 2017-08-08 11:44:54 UTC
Fedora 24 changed to end-of-life (EOL) status on 2017-08-08. Fedora 24 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.

Comment 24 David Juran 2017-09-11 07:27:27 UTC
Issue still remain on F26

Comment 25 Fedora End Of Life 2018-05-03 08:54:49 UTC
This message is a reminder that Fedora 26 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 26. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
of '26'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version'
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not
able to fix it before Fedora 26 is end of life. If you would still like
to see this bug fixed and are able to reproduce it against a later version
of Fedora, you are encouraged  change the 'version' to a later Fedora
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's
lifetime, sometimes those efforts are overtaken by events. Often a
more recent Fedora release includes newer upstream software that fixes
bugs or makes them obsolete.

Comment 26 David Juran 2018-05-22 12:38:48 UTC
Still in F27

Comment 27 Caolan McNamara 2018-05-22 13:36:19 UTC
Comment #14 suggests this is bug #887304 which I can't reproduce on a contemporary version

Comment 28 David Juran 2018-05-22 15:44:36 UTC
I don't think so, this is _only_ about printing. All lines in the document itself look good. But if you try to print it using Generic-PCL_6_PCL_XL_Printer-pxlcolor.ppd, some lines go missing

Comment 29 Ben Cotton 2018-11-27 15:38:11 UTC
This message is a reminder that Fedora 27 is nearing its end of life.
On 2018-Nov-30  Fedora will stop maintaining and issuing updates for
Fedora 27. It is Fedora's policy to close all bug reports from releases
that are no longer maintained. At that time this bug will be closed as
EOL if it remains open with a Fedora  'version' of '27'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 27 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

Comment 30 Ben Cotton 2018-11-30 21:42:25 UTC
Fedora 27 changed to end-of-life (EOL) status on 2018-11-30. Fedora 27 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.


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