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Description of problem:
When running the rhsm-debug system tool, one of the debugging files collected is subscriptions.json which is retrieved from a candlepin API call to /subscription/owners/{owner}/subscriptions
When run against stage (and probably production), rhsm.log reports a 500 error followed by a WARNING that Server does not allow retrieval of subscriptions by owner.
Version-Release number of selected component (if applicable):
[root@jsefler-7 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: Unknown
subscription-manager: 1.10.14-1.git.5.aba8a66.el7
python-rhsm: 1.10.12-1.git.1.c60e119.el7
How reproducible:
Steps to Reproduce:
[root@jsefler-7 ~]# subscription-manager register --serverurl=subscription.rhn.stage.redhat.com:443/subscriptionUsername: rhel7beta
Password:
The system has been registered with ID: 1f747171-c029-4d71-a378-8900bd1e95e6
[root@jsefler-7 ~]# rhsm-debug system --no-archive --sos
Wrote: /tmp/rhsm-debug-system-20140218-884751
[root@jsefler-7 ~]# ls -l /tmp/rhsm-debug-system-20140218-884751/
total 112
-rw-r--r--. 1 root root 10040 Feb 18 11:49 compliance.json
-rw-r--r--. 1 root root 25019 Feb 18 11:49 consumer.json
-rw-r--r--. 1 root root 2 Feb 18 11:49 entitlements.json
-rw-r--r--. 1 root root 62758 Feb 18 11:49 pools.json
-rw-r--r--. 1 root root 214 Feb 18 11:49 version.json
[root@jsefler-7 ~]#
^^^
EXPECTED: the list of rhsm-debug json files should include subscriptions.json
[root@jsefler-7 ~]# tail -f /var/log/rhsm/rhsm.log
2014-02-18 11:49:53,501 [DEBUG] rhsm-debug @connection.py:450 - Making request: GET /subscription/owners/7074055/subscriptions
2014-02-18 11:49:54,018 [DEBUG] rhsm-debug @connection.py:473 - Response: status=500
2014-02-18 11:49:54,020 [ERROR] rhsm-debug @connection.py:502 - Response: 500
2014-02-18 11:49:54,021 [ERROR] rhsm-debug @connection.py:503 - JSON parsing error: Expecting value: line 1 column 1 (char 0)
2014-02-18 11:49:54,021 [WARNING] rhsm-debug @debug_commands.py:97 - Server does not allow retrieval of subscriptions by owner.
This scenario is actually handled gracefully and is probably working as designed. Seeking confirmation from the dev team. If true, move bug to CLOSED NOTABUG
Description of problem: When running the rhsm-debug system tool, one of the debugging files collected is subscriptions.json which is retrieved from a candlepin API call to /subscription/owners/{owner}/subscriptions When run against stage (and probably production), rhsm.log reports a 500 error followed by a WARNING that Server does not allow retrieval of subscriptions by owner. Version-Release number of selected component (if applicable): [root@jsefler-7 ~]# subscription-manager version server type: Red Hat Subscription Management subscription management server: Unknown subscription-manager: 1.10.14-1.git.5.aba8a66.el7 python-rhsm: 1.10.12-1.git.1.c60e119.el7 How reproducible: Steps to Reproduce: [root@jsefler-7 ~]# subscription-manager register --serverurl=subscription.rhn.stage.redhat.com:443/subscriptionUsername: rhel7beta Password: The system has been registered with ID: 1f747171-c029-4d71-a378-8900bd1e95e6 [root@jsefler-7 ~]# rhsm-debug system --no-archive --sos Wrote: /tmp/rhsm-debug-system-20140218-884751 [root@jsefler-7 ~]# ls -l /tmp/rhsm-debug-system-20140218-884751/ total 112 -rw-r--r--. 1 root root 10040 Feb 18 11:49 compliance.json -rw-r--r--. 1 root root 25019 Feb 18 11:49 consumer.json -rw-r--r--. 1 root root 2 Feb 18 11:49 entitlements.json -rw-r--r--. 1 root root 62758 Feb 18 11:49 pools.json -rw-r--r--. 1 root root 214 Feb 18 11:49 version.json [root@jsefler-7 ~]# ^^^ EXPECTED: the list of rhsm-debug json files should include subscriptions.json [root@jsefler-7 ~]# tail -f /var/log/rhsm/rhsm.log 2014-02-18 11:49:53,501 [DEBUG] rhsm-debug @connection.py:450 - Making request: GET /subscription/owners/7074055/subscriptions 2014-02-18 11:49:54,018 [DEBUG] rhsm-debug @connection.py:473 - Response: status=500 2014-02-18 11:49:54,020 [ERROR] rhsm-debug @connection.py:502 - Response: 500 2014-02-18 11:49:54,021 [ERROR] rhsm-debug @connection.py:503 - JSON parsing error: Expecting value: line 1 column 1 (char 0) 2014-02-18 11:49:54,021 [WARNING] rhsm-debug @debug_commands.py:97 - Server does not allow retrieval of subscriptions by owner.