Bug 1072558 - Error during CUPS operation Success
Summary: Error during CUPS operation Success
Keywords:
Status: CLOSED WORKSFORME
Alias: None
Product: Fedora
Classification: Fedora
Component: system-config-printer
Version: 20
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-03-04 19:06 UTC by Peter H. Jones
Modified: 2014-03-04 20:11 UTC (History)
2 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2014-03-04 20:11:26 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
troubleshooting file from attempting to install a printer (72.78 KB, text/plain)
2014-03-04 19:06 UTC, Peter H. Jones
no flags Details

Description Peter H. Jones 2014-03-04 19:06:27 UTC
Created attachment 870591 [details]
troubleshooting file from attempting to install a printer

Description of problem:
I had successfully configured a Brother HL-2270DW in USB mode in one location on a notebook. When I moved the notebook and tried to user that printer configuration on another Brother HL-2270DW in another location, print jobs hung in the print queue as "Processing".

I then realized that the jobs were not printing because the two printers have different serial numbers, possibly causing the rejection. I deleted the jobs.

In Print Settings, I tried to copy the configuration from the first location, and then tried to change the URL. I couldn't seem to do that, so I decided to run the Troubleshooter on it. No jobs were in the queue, and I indicated the nonexistent jobs "failed to print correctly". I got a troubleshoot.txt file that I shall attach.

Then, I tried Adding a Printer, indicating the second printer. After the search for drivers, I got the CUPS error.


Version-Release number of selected component (if applicable):
system-config-printer-1.4.3-2.fc20.x86_64

How reproducible:
Only tried once. Would like to try fresh boot and install as new in Troubleshooter.

Steps to Reproduce:
1. Try to use same make/model printer on more than one printer.

Actual results:
Second printer doesn't work.

Expected results:

If it's expected that the second printer should not work, to avoid accidentally sending print jobs to the wrong location, there should be a warning that an installation is requred. When looking at the status of the printer in the second locationm, I should have seen the status as "disconnected", instead of "idle".

Comment 1 Peter H. Jones 2014-03-04 20:11:26 UTC
Rebooted.
Tried to install under the Troubleshooter and failed.
Removed the printer that I had cloned from the first location.
Tried a straight install. It worked!

Also, please note that I had and have the drivers from the Brother website:
cupswrapperHL2270DW-2.0.4-2.i386
hl2270dwlpr-2.1.0-1.i386


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