Bug 107256 - duplicated printing
duplicated printing
Status: CLOSED ERRATA
Product: Red Hat Linux
Classification: Retired
Component: printconf (Show other bugs)
9
All Linux
medium Severity medium
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Assigned To: Tim Waugh
Ben Levenson
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Depends On:
Blocks:
  Show dependency treegraph
 
Reported: 2003-10-16 03:08 EDT by Alan Down
Modified: 2007-04-18 12:58 EDT (History)
0 users

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
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Clone Of:
Environment:
Last Closed: 2003-11-03 04:23:01 EST
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Regression: ---
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Documentation: ---
CRM:
Verified Versions:
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oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---


Attachments (Terms of Use)
results 1 (1.41 KB, text/plain)
2003-10-16 22:33 EDT, Alan Down
no flags Details
results 2 (7.33 KB, text/plain)
2003-10-16 22:34 EDT, Alan Down
no flags Details
error log as requested (3.33 KB, text/plain)
2003-10-19 21:57 EDT, Alan Down
no flags Details
this is the file which prints 3 times (179.01 KB, text/plain)
2003-10-19 21:58 EDT, Alan Down
no flags Details

  None (edit)
Description Alan Down 2003-10-16 03:08:30 EDT
Description of problem:

Documents greater than 7 pages in length are printed 3 times when sent to a
networked lpd Xerox 8200DP printer.Can be resolved by interfacing with a
jetDirect controller.No duplication occurs when printing from Red Hat 8.0


Version-Release number of selected component (if applicable):


How reproducible:

Constant.


Steps to Reproduce:
1.lpr -Ppsc2 file
2.
3.
    
Actual results:

prints documents 3 times


Expected results:

1 copy


Additional info: printtool settings:- Queue type: Server: ip address Queue: raw
                                      Printer Driver: Postscript
Comment 1 Tim Waugh 2003-10-16 05:00:46 EDT
Please attach the output of 'printconf-tui --Xexport', taking care to replace
any passwords it might contain.

I will also need to see the output of '/usr/sbin/alternatives --display print'.
Comment 2 Alan Down 2003-10-16 22:33:07 EDT
Created attachment 95251 [details]
results 1
Comment 3 Alan Down 2003-10-16 22:34:29 EDT
Created attachment 95252 [details]
results 2
Comment 4 Tim Waugh 2003-10-17 05:10:16 EDT
If there is a particular document you can use to trigger this behaviour, I would
be grateful if you could do the following:

1. Edit /etc/cups/cupsd.conf (as root) and change the LogLevel line to say:

LogLevel debug2

2. Reset the error log file by typing this (including the '>') at the bash prompt:

>/var/log/cups/error_log

3. Restart CUPS using: service cups restart

4. Print the document as before.

When multiple copies have been printed, please attach the
/var/log/cups/error_log file to this report.  Thanks.

Incidentally, which application are you printing from, or doesn't it make a
difference?
Comment 5 Alan Down 2003-10-19 21:57:01 EDT
Created attachment 95303 [details]
error log as requested
Comment 6 Alan Down 2003-10-19 21:58:25 EDT
Created attachment 95304 [details]
this is the file which prints 3 times
Comment 7 Tim Waugh 2003-10-20 06:38:16 EDT
Please fetch these packages:

ftp://people.redhat.com/twaugh/tmp/cups-1.1.17-13.3.0.3.i386.rpm
ftp://people.redhat.com/twaugh/tmp/cups-libs-1.1.17-13.3.0.3.i386.rpm

and install them using 'rpm -Fvh cups-*'.

Let me know if that fixes the problem or not.  Thanks.
Comment 8 Alan Down 2003-10-20 20:43:41 EDT
Would love to give it a try but neither of these URLs could be found..

Chhers...Al.
Comment 9 Alan Down 2003-10-20 20:54:15 EDT
Disregard last mess...Galeon failed to find but Mozilla worked..now trying fix..Al
Comment 10 Alan Down 2003-10-20 21:33:52 EDT
You little beauty,ripper and other Aussie expressions of delight!

YES it fixed it...thankyou very very much....Al.
Comment 11 Tim Waugh 2003-10-21 05:02:24 EDT
Great.  This probably warrants an official update.
Comment 12 Mark J. Cox (Product Security) 2003-11-03 04:23:01 EST
An errata has been issued which should help the problem described in this bug report. 
This report is therefore being closed with a resolution of ERRATA. For more information
on the solution and/or where to find the updated files, please follow the link below. You may reopen 
this bug report if the solution does not work for you.

http://rhn.redhat.com/errata/RHSA-2003-275.html
Comment 13 Jay Turner 2004-09-01 22:10:55 EDT
An errata has been issued which should help the problem 
described in this bug report. This report is therefore being 
closed with a resolution of ERRATA. For more information
on the solution and/or where to find the updated files, 
please follow the link below. You may reopen this bug report 
if the solution does not work for you.

http://rhn.redhat.com/errata/RHBA-2004-228.html

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