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Bug 1073527

Summary: [REPORTS] - missing Dashboard license
Product: Red Hat Enterprise Virtualization Manager Reporter: Barak Dagan <bdagan>
Component: ovirt-engine-reportsAssignee: Yaniv Lavi <ylavi>
Status: CLOSED ERRATA QA Contact: Barak Dagan <bdagan>
Severity: high Docs Contact:
Priority: unspecified    
Version: 3.4.0CC: aberezin, acathrow, bdagan, gklein, iheim, lbopf, pstehlik, Rhev-m-bugs, yeylon
Target Milestone: ---   
Target Release: 3.4.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard: infra
Fixed In Version: av3 - rhevm-reports-3.4.0-1.el6ev.noarch.rpm Doc Type: Bug Fix
Doc Text:
Previously, when DWH and Reports were installed on an engine with remote database, the following error appeared when trying to open the Dashboard tab in the Report web interface: "Your license doesn't allow access to Dashboards. Please contact Jaspersoft Technical Support." This issue will be resolved by the next build. The current workaround is to run: # mv /usr/share/ovirt-engine-reports/conf/conf/jasperserver.license /usr/share/ovirt-engine-reports/conf
 Story Points: ---
Clone Of: Environment:
Last Closed: 2014-06-09 15:27:36 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: Infra RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1037667    
Attachments:
Description Flags
engine + server logs none

Description Barak Dagan 2014-03-06 15:45:54 UTC 
Created attachment 871530 [details]
engine + server logs

Description of problem:
Can't get dashboard due to:

"Your license doesn't allow access to Dashboards.
Please contact Jaspersoft Technical Support."

Version-Release number of selected component (if applicable):
av2.1

How reproducible:
100%

Steps to Reproduce:
1. install engine (remote DB)
2. Create DC + 5 running VMs
3. Install dwh + reports (remote DB)
4. login to webadmin and press the dashboard tab

Actual results:
Error instead of dashboard

Expected results:


Additional info:
Comment 1 Yaniv Lavi 2014-03-06 17:03:02 UTC 
You're getting this on rhev?



Yaniv
Comment 2 Barak Dagan 2014-03-06 17:10:46 UTC 
yes
Comment 3 Yaniv Lavi 2014-03-06 17:18:14 UTC 
(In reply to Barak Dagan from comment #2)
> yes

Is this recreateable?
Comment 4 Barak Dagan 2014-03-09 10:17:11 UTC 
*** Bug 1073938 has been marked as a duplicate of this bug. ***
Comment 5 Yaniv Lavi 2014-03-09 10:19:54 UTC 
I need more details. does the portal work?
does the ad hoc reports?
Comment 6 Barak Dagan 2014-03-09 10:35:12 UTC 
The reports portal works.
Login to the portal while that error is on the admin portal, will automatically use the SSO user - and it does login.
Comment 7 Yaniv Lavi 2014-03-09 12:17:53 UTC 
This is a known issue that will be resolved by the next build the workaround for now is to run:
# mv /usr/share/ovirt-engine-reports/conf/conf/jasperserver.license /usr/share/ovirt-engine-reports/conf
Comment 8 Barak Dagan 2014-03-18 12:30:13 UTC 
Verifieid AV3

# rpm -q rhevm
rhevm-3.4.0-0.5.master.el6ev.noarch

# rpm -q rhevm-dwh
rhevm-dwh-3.4.0-3.el6ev.noarch

# rpm -q rhevm-reports
rhevm-reports-3.4.0-2.el6ev.noarch
Comment 10 errata-xmlrpc 2014-06-09 15:27:36 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHEA-2014-0602.html