1076492 – rhsm-debug command fails to execute when used with proxy details

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Bug 1076492 - rhsm-debug command fails to execute when used with proxy details

Summary: rhsm-debug command fails to execute when used with proxy details

Keywords:
Status:	CLOSED NOTABUG
Alias:	None
Product:	Red Hat Enterprise Linux 7
Classification:	Red Hat
Component:	subscription-manager
Sub Component:
Version:	7.0
Hardware:	Unspecified
OS:	Unspecified
Priority:	unspecified
Severity:	unspecified
Target Milestone:	rc
Target Release:	---
Assignee:	candlepin-bugs
QA Contact:	John Sefler
Docs Contact:
URL:
Whiteboard:
Depends On:
Blocks:	rhsm-rhel70
TreeView+	depends on / blocked

Reported:	2014-03-14 12:58 UTC by Rehana
Modified:	2014-03-14 15:30 UTC (History)
CC List:	1 user (show)
Fixed In Version:
Doc Type:	Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed:	2014-03-14 15:30:17 UTC
Target Upstream Version:
Embargoed:

Attachments	(Terms of Use)

Description Rehana 2014-03-14 12:58:02 UTC

Description of problem:

Version-Release number of selected component (if applicable):
subscription-manager version 
server type: Red Hat Subscription Management
subscription management server: 0.9.5-1
subscription-manager: 1.10.14-2.git.0.47d79a8.el7
python-rhsm: 1.10.12-1.git.1.c60e119.el

How reproducible:
3/3


Steps to Reproduce:
1.Execute rhsm-debug system command with proxy details
ex:
[root@hp-ml350egen8-01 tmp]# rhsm-debug system --no-archive --proxy=proxyservername:3128 --proxyuser=****** --proxy=*****

Actual results:
[root@hp-ml350egen8-01 tmp]# rhsm-debug system --no-archive --proxy=proxyservername:3128 --proxyuser=****** --proxy=*****
Network error, unable to connect to server. Please see /var/log/rhsm/rhsm.log for more information.

Expected results:
should get successfully executed , and tar file should get created

Additional info:
----rhsm-log---

2014-03-14 08:42:18,796 [DEBUG] rhsm-debug @plugins.py:519 - loaded plugin modules: []
2014-03-14 08:42:18,797 [DEBUG] rhsm-debug @plugins.py:520 - loaded plugins: {}
2014-03-14 08:42:18,798 [DEBUG] rhsm-debug @profile.py:97 - Loading current RPM profile.
2014-03-14 08:42:18,858 [DEBUG] rhsmcertd-worker @profile.py:97 - Loading current RPM profile.
2014-03-14 08:42:18,968 [INFO] rhsm-debug @managercli.py:288 - Client Versions: {'python-rhsm': '1.10.12-1.git.1.c60e119.el7', 'subscription-manager': '1.10.14-2.git.0.47d79a8.el7'}
2014-03-14 08:42:18,968 [INFO] rhsm-debug @connection.py:663 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False
2014-03-14 08:42:18,969 [INFO] rhsm-debug @connection.py:674 - Connection Built: host: 10.70.35.226, port: 8443, handler: /candlepin
2014-03-14 08:42:18,969 [INFO] rhsm-debug @connection.py:670 - Using no auth
2014-03-14 08:42:18,969 [INFO] rhsm-debug @connection.py:674 - Connection Built: host: 10.70.35.226, port: 8443, handler: /candlepin
2014-03-14 08:42:18,994 [DEBUG] rhsm-debug @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-ca.pem, candlepin-stage.pem, redhat-uep.pem
2014-03-14 08:42:18,994 [DEBUG] rhsm-debug @connection.py:435 - Using proxy: redhat:3128
2014-03-14 08:42:18,994 [DEBUG] rhsm-debug @connection.py:450 - Making request: GET https://10.70.35.226:8443/candlepin/
2014-03-14 08:42:19,005 [INFO] rhsmcertd-worker @connection.py:663 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False
2014-03-14 08:42:19,006 [INFO] rhsmcertd-worker @connection.py:674 - Connection Built: host: 10.70.35.226, port: 8443, handler: /candlepin
2014-03-14 08:42:19,006 [DEBUG] rhsmcertd-worker @identity.py:130 - Loading consumer info from identity certificates.
2014-03-14 08:42:19,007 [DEBUG] rhsmcertd-worker @plugins.py:519 - loaded plugin modules: []
2014-03-14 08:42:19,008 [DEBUG] rhsmcertd-worker @plugins.py:520 - loaded plugins: {}
2014-03-14 08:42:19,008 [ERROR] rhsm-debug @utils.py:222 - Error while checking server version: [Errno -2] Name or service not known
2014-03-14 08:42:19,008 [ERROR] rhsm-debug @utils.py:224 - [Errno -2] Name or service not known
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/utils.py", line 202, in get_server_versions
    if cp.supports_resource("status"):
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 700, in supports_resource
    self._load_supported_resources()
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 687, in _load_supported_resources
    resources_list = self.conn.request_get("/")
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 554, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 457, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.7/httplib.py", line 973, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.7/httplib.py", line 1007, in _send_request
    self.endheaders(body)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 202, in endheaders
    httpslib.HTTPSConnection.endheaders(self)
  File "/usr/lib64/python2.7/httplib.py", line 969, in endheaders
    self._send_output(message_body)
  File "/usr/lib64/python2.7/httplib.py", line 829, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.7/httplib.py", line 791, in send
    self.connect()
  File "/usr/lib64/python2.7/site-packages/M2Crypto/httpslib.py", line 195, in connect
    HTTPConnection.connect(self)
  File "/usr/lib64/python2.7/httplib.py", line 772, in connect
    self.timeout, self.source_address)
  File "/usr/lib64/python2.7/socket.py", line 553, in create_connection
    for res in getaddrinfo(host, port, 0, SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
2014-03-14 08:42:19,010 [INFO] rhsm-debug @managercli.py:299 - Server Versions: {'candlepin': 'Unknown', 'server-type': 'Red Hat Subscription Management'}
2014-03-14 08:42:19,010 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-ca.pem, candlepin-stage.pem, redhat-uep.pem
2014-03-14 08:42:19,010 [DEBUG] rhsm-debug @identity.py:130 - Loading consumer info from identity certificates.
2014-03-14 08:42:19,010 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/9ca28fae-0e91-4753-8041-2b53fadfe437/certificates/serials
2014-03-14 08:42:19,013 [DEBUG] rhsm-debug @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-ca.pem, candlepin-stage.pem, redhat-uep.pem
2014-03-14 08:42:19,014 [DEBUG] rhsm-debug @connection.py:435 - Using proxy: redhat:3128
2014-03-14 08:42:19,014 [DEBUG] rhsm-debug @connection.py:450 - Making request: GET https://10.70.35.226:8443/candlepin/consumers/9ca28fae-0e91-4753-8041-2b53fadfe437/owner
2014-03-14 08:42:19,026 [ERROR] rhsm-debug @managercli.py:156 - Unable to create zip file of system information: [Errno -2] Name or service not known
2014-03-14 08:42:19,027 [ERROR] rhsm-debug @managercli.py:157 - [Errno -2] Name or service not known
Traceback (most recent call last):
  File "/usr/share/rhsm/rhsm_debug/debug_commands.py", line 91, in _do_command
    owner = self.cp.getOwner(consumer.uuid)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 863, in getOwner
    return self.conn.request_get(method)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 554, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 457, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.7/httplib.py", line 973, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.7/httplib.py", line 1007, in _send_request
    self.endheaders(body)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 202, in endheaders
    httpslib.HTTPSConnection.endheaders(self)
  File "/usr/lib64/python2.7/httplib.py", line 969, in endheaders
    self._send_output(message_body)
  File "/usr/lib64/python2.7/httplib.py", line 829, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.7/httplib.py", line 791, in send
    self.connect()
  File "/usr/lib64/python2.7/site-packages/M2Crypto/httpslib.py", line 195, in connect
    HTTPConnection.connect(self)
  File "/usr/lib64/python2.7/httplib.py", line 772, in connect
    self.timeout, self.source_address)
  File "/usr/lib64/python2.7/socket.py", line 553, in create_connection
    for res in getaddrinfo(host, port, 0, SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
2014-03-14 08:42:20,530 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=411d2c54-f3f4-4cd9-80d7-d03e2676ab45
2014-03-14 08:42:20,532 [INFO] rhsmcertd-worker @certlib.py:245 - certs updated:

Comment 2 John Sefler 2014-03-14 15:07:38 UTC

This is working for me....
[root@jsefler-7 ~]# rhsm-debug system --no-archive --proxy=auto-services.usersys.redhat.com:3128 --proxyuser=redhat --proxypassword=redhat
Wrote: /tmp/rhsm-debug-system-20140314-438558


Please review the validity of your --proxy=proxyservername:3128
Also verify that you are passing the --proxypassword.  Comment 0 shows that you passed option --proxy twice without a --proxypassword.

Comment 3 Rehana 2014-03-14 15:30:17 UTC

Retested

My mistake, works with --proxypassword ;closing it as not a bug

[root@hp-ml350egen8-01 tmp]# rhsm-debug system --no-archive --proxy=auto-services.usersys.redhat.com:3128 --proxyuser=redhat --proxypassword=redhat
Wrote: /tmp/rhsm-debug-system-20140314-911365

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