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From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030624 Description of problem: Customer: Buffalo Univeristy Product : RHN Proxy reference : Issue tracker: 29210 We have purchased your RHEN Proxy service and I have found the following problems with the documentation associated with this product. 1. The version numbers are confusing. When you login to http://rhn.redhat.com and click on \"Help\", the documents have version numbers printed on them, such as \"1.1\", \"2.8\", \"2.9\". Do these version numbers refer to the documentation itself, or software? If they are software version numbers, which piece of software to they refer to, and how do I check which version we are using? 2. A couple of weeks ago, I printed out the PDFs of the documents labled \"2.8\". Today there are versions labled \"2.9\". It would be nice if an announcement was sent out regarding the publishing of new versions of the documentation. 3. I would suggest that the documentation include some real-world examples of how this service is used to better illustrate the use of \"accounts\", \"groups\", \"system sets\", \"entitlements\", \"subscriptions\", and \"activation keys\". We are trying to deploy this system, but we are having difficulty understanding these concepts so that we may employ them in our environment. 4. It seems that all we can create are managment accounts. For some of our users, we would like to limit how many machines they may entitle. This is not really addressed in the documentation. There is mention of an \"update\" subscription, but it seems that any entitlement we create has a \"management\" subscription. 5. Is there a way to see who entitled a system? (see the RHN account that is associated with an entitlement) This does not seem to be clear in the documentation. Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1.N/A 2. 3. Additional info:
OK, concerns 1 and 2 will be addressed to a degree in the Cactus release when all products other than Proxy will be synchronized with a version of 3.0. Still, the user makes a valid point we should be notifying users of a switch in versions, either by announcing on the Web page or sending out an email, perhaps linked to the release notes. Item 3 is being tracked in a separate feature request: https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=109231 Items 4 and 5 seem more like feature requests than doc changes. I'm kicking this over to Product Manager Joe D. for a determination on how this bug should be handled.
I do not have permission to view bug #109231.
All of these issues have now been resolved. Here's the rundown: 1) The version numbers of the docs now match the RHN website, as can be seen on the bottom of any webpage. 2) A new version of RHN is released roughly every five weeks. Currently, no notification is sent, but this is being considered. For now please check either the Help section for new release notes or the aforementioned version number at the bottom of webpages to see if a release has occurred. 3) A guide has been produced to address the concerns expressed in this item. I've attached a draft (Corporate Account Practices Guide). A final version is due out this week. If you desire a copy, please respond in this bug. 4) It is possible your organization purchased only Management entitlements, making downgrading to the Update service level impossible. Update entitlements come free with purchases of RHEL. Remember to use you organization's master account when buying on redhat.com. 5) This reporting functionality does not yet exist in RHN but is on the table for consideration. Please check the release notes regularly for features that have been added.
Created attachment 99570 [details] Corporate Account Practices Guide Draft
Adding ecs-dev-list@redhat.com for wider coverage