Bug 1109697 - abrt processing failed
Summary: abrt processing failed
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Fedora
Classification: Fedora
Component: abrt
Version: 20
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: abrt
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-06-16 07:33 UTC by Luca Ciavatta
Modified: 2015-06-10 14:11 UTC (History)
13 users (show)

Fixed In Version: abrt-2.2.2-1.fc20,libreport-2.2.3-1.fc20
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2015-04-27 07:10:38 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
ccpp directory (11.14 MB, application/binary)
2014-10-13 08:58 UTC, Mark van Rossum
no flags Details

Description Luca Ciavatta 2014-06-16 07:33:55 UTC
Description of problem:
Every time I try to report a bug with abrt, abrt returns an error 'Processing failed'.

Version-Release number of selected component (if applicable):
abrt 0.3.7

How reproducible:
In a sessions, try to report a bug with abrt.

Steps to Reproduce:
1.Start Fedora 20 Gnome
2.Open abrt
3.Click on a report button

Actual results:
For example, trying to report a java killed by SIG, abrt respond 'processing failed. Report shows: 
'--- Running report_uReport ---
Server responded with an error: 'Validation failed: Element 'stacktrace' is invalid: List element is invalid: Element 'frames' is invalid: List element is invalid: Element 'file_name' is missing'
reporter-ureport failed with exit code 1
('report_uReport' exited with 1)'

Expected results:
To report correctly the bugs.

Additional info:

Comment 1 Jakub Filak 2014-07-18 12:44:28 UTC
Hello, thank you for taking the time to report this issue. ABRT server rejected the stack trace because some frames did not have function name. We are not sure what causes it but it is probably related to a memory issue.

abrt-2.2.2 [1] and satyr-0.14 [2] attempt to fix this problem. Please update abrt, libreport and satyr packages, wait for a new crash, report it and report the results here.

1: https://admin.fedoraproject.org/updates/abrt-2.2.2-1.fc20,libreport-2.2.3-1.fc20
2: https://admin.fedoraproject.org/updates/FEDORA-2014-7258/satyr-0.14-1.fc20

Comment 2 Luca Ciavatta 2014-07-18 12:57:25 UTC
(In reply to Jakub Filak from comment #1)
> Hello, thank you for taking the time to report this issue. ABRT server
> rejected the stack trace because some frames did not have function name. We
> are not sure what causes it but it is probably related to a memory issue.
> 
> abrt-2.2.2 [1] and satyr-0.14 [2] attempt to fix this problem. Please update
> abrt, libreport and satyr packages, wait for a new crash, report it and
> report the results here.
> 
> 1:
> https://admin.fedoraproject.org/updates/abrt-2.2.2-1.fc20,libreport-2.2.3-1.
> fc20
> 2: https://admin.fedoraproject.org/updates/FEDORA-2014-7258/satyr-0.14-1.fc20

Ok, I'll do it.

Thanks.

Comment 3 Luca Ciavatta 2014-07-18 13:05:27 UTC
I have updated and now all seems working.
Turpial crashed and I was able to submit a report trought abrt.

Thanks.

Comment 4 Ankur Sinha (FranciscoD) 2014-08-24 17:15:37 UTC
Hi,

I seem to be getting the same issue on F21 but I already have the updated packages:

[asinha@localhost  ~]$ rpm -q abrt
abrt-2.2.2-4.fc21.x86_64
[asinha@localhost  ~]$ rpm -q libreport
libreport-2.2.3-4.fc21.x86_64
[asinha@localhost  ~]$ rpm -q satyr
satyr-0.14-3.fc21.x86_64

I've only seen this occur when gnome-shell crashes, though. I get this:

--- Running report_uReport ---
Server responded with an error: 'Validation failed: Element 'stacktrace' is invalid: List element is invalid: Element 'frames' is invalid: List element is invalid: Element 'file_name' is missing'
reporter-ureport failed with exit code 1
('report_uReport' exited with 1)

Thanks,
Warm regards,
Ankur

Comment 5 Kristjan Stefansson 2014-08-24 17:48:09 UTC
I got similar errors this summer on my Fedora 20 system multiple times. Didn't file a bug report, but I'll give the info here if I get them again.

Was very similar to this "'--- Running report_uReport ---
Server responded with an error: 'Validation failed: Element 'stacktrace' is invalid: List element is invalid: Element 'frames' is invalid: List element is invalid: Element 'file_name' is missing'
reporter-ureport failed with exit code 1
('report_uReport' exited with 1)'", I couldn't file bugs.

Comment 6 Jakub Filak 2014-08-28 07:07:19 UTC
Hello, Michal Toman has been working hard over the last days and this issue should be fixed now. Could you please try again to report your gnome-shell crashes?

Comment 7 Ankur Sinha (FranciscoD) 2014-09-11 08:33:34 UTC
(In reply to Jakub Filak from comment #6)
> Hello, Michal Toman has been working hard over the last days and this issue
> should be fixed now. Could you please try again to report your gnome-shell
> crashes?

Hi Jakub

I haven't had any gnome-shell crashes that didn't go through yet. I'll post again if I do.

Thanks for working on this. 
Regards,
Ankur

Comment 8 Kristjan Stefansson 2014-09-18 01:51:22 UTC
I had this when I was logged into the root account today, there was an bug and I couldn't report it because of the same looking error, can't remember if it was the same exactly.

Comment 9 Kristjan Stefansson 2014-09-18 01:52:10 UTC
But it was in Fedora 20 KDE x86_64

Comment 10 Jakub Filak 2014-09-18 10:09:22 UTC
(In reply to Kristjan Stefansson from comment #9)
> But it was in Fedora 20 KDE x86_64

Could you please attach the dump directory (it is an one of /var/tmp/abrt/ccpp*)? We haven't seen this error for KDE binaries yet.

Comment 11 Kristjan Stefansson 2014-09-18 18:27:06 UTC
I looked in /var/tmp/abrt/ccpp* but it only had two crashes(kills) and looked at the "reason", I couldn't see any connection to those to "abrt", I also logged back into root and tried to report the two but it was successful(bugs already reported) so I am unable to repreduce the error.

Comment 12 Kristjan Stefansson 2014-09-18 18:29:33 UTC
But if you think there are any traces on these errors on my system let me know, I've been using KDE all this time, so the errors I mentioned somewere about this problem where all on KDE, both my user account and root(in the last two days).

Comment 13 Ankur Sinha (FranciscoD) 2014-10-07 09:13:12 UTC
I got something similar today over a py crash. I'm not sure if it's related:

--- Running report_uReport ---
('report_uReport' completed successfully)

--- Running report_Bugzilla ---
Essential element 'global_uuid' is missing, can't continue
('report_Bugzilla' exited with 1)

--- Running report_Bugzilla ---
Essential element 'global_uuid' is missing, can't continue
('report_Bugzilla' exited with 1)

It was a crash in the hamster-time-tracker package.

Comment 14 Jakub Filak 2014-10-07 11:35:15 UTC
(In reply to Ankur Sinha (FranciscoD) from comment #13)
Thanks, but this is something completely different. Could you please open a new bug and attach the related dump directory (/var/tmp/abrt/*).

Comment 15 Mark van Rossum 2014-10-13 08:52:33 UTC
I see this when trying to report a guayadeque crash on FC21


--- Running report_uReport ---
Server responded with an error: 'Validation failed: Element 'stacktrace' is invalid: List element is invalid: Element 'frames' is invalid: List element is invalid: Element 'file_name' is missing'
reporter-ureport failed with exit code 1
('report_uReport' exited with 1)

Comment 16 Mark van Rossum 2014-10-13 08:58:43 UTC
Created attachment 946284 [details]
ccpp directory

Comment 17 Jakub Filak 2014-10-13 12:17:52 UTC
(In reply to Mark van Rossum from comment #15)
The error message server returns is awful and has poor information value for regular users. The problem in your case is that 'coredump' is damaged and 'stacktrace' is invalid. We have already made the code more permissive and now, we must wait until the updates land in production.

core_backtrace:
...
{   "crash_thread": true
        ,   "frames":
              [ {   "address": 0
                ,   "build_id_offset": 0
                } ]
        }
...

Comment 18 Jakub Filak 2015-04-27 07:10:38 UTC
I believe this bus is fixed now. Please feel free to re-open if needed.

Comment 19 Richard Jasmin 2015-06-10 14:11:05 UTC
Its rearing its UGLY head again. The MONSTER wont DIE.

--- Running report_uReport ---
Server responded with an error: 'uReport data is invalid.'
reporter-ureport failed with exit code 1
('report_uReport' exited with 1)


Note You need to log in before you can comment on or make changes to this bug.