Bug 110995 - RHN Satellite login screen displays US-only support numbers
RHN Satellite login screen displays US-only support numbers
Status: CLOSED CURRENTRELEASE
Product: Red Hat Satellite 5
Classification: Red Hat
Component: Server (Show other bugs)
unspecified
i386 Linux
high Severity high
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Assigned To: Nick Strugnell
Fanny Augustin
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Depends On:
Blocks: 113026
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Reported: 2003-11-26 08:16 EST by Nick Strugnell
Modified: 2007-07-31 15:10 EDT (History)
1 user (show)

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Doc Type: Bug Fix
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Last Closed: 2004-02-12 10:08:36 EST
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Description Nick Strugnell 2003-11-26 08:16:20 EST
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030922

Description of problem:
The login screen for RHN satellite displays 1-800 numbers for support
that are US-only - these do not work outside of the US and in any case
are the incorrect support route for non-US customers.

This will cause confusion amongst customers.

Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1.Install RHN satellite
2.Go to login screen
3.
    

Actual Results:  Displays 1-800 numbers.

Expected Results:  Should either display all global support numbers or
none, instead referring users to www.redhat.com/apps/support, which
will display the correct support numbers for the customer.

Additional info:
Comment 1 Greg DeKoenigsberg 2003-12-17 10:25:17 EST
Nick,

It appears to me as though the URL you've given does not, in fact,
list any global phone numbers.  It offers the user the opportunity to
log in, and then still doesn't provide any support numbers.

Can you give any more help in this regard?
Comment 2 Nick Strugnell 2003-12-17 10:38:10 EST
Greg,

Yup - the users get the correct support numbers after they login to
www.redhat.com/apps/support based on their geographical location.

The main problem I want to avoid is EMEA and APAC customers seeing the
US support numbers on their satellite login screen and calling them -
rather, they should be referred to www.redhat.com/apps/support as
their first point of support.
Comment 3 Greg DeKoenigsberg 2003-12-17 10:56:16 EST
If www.redhat.com/apps/support is going to be the most effective
mechanism for answering support issues of all kinds, then that's where
I'll send all customers, US or international.

This change should be in the next satellite build.
Comment 4 Josef Komenda 2004-02-12 10:08:36 EST
Looks good. 

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