Description of problem: Although using "sosreport" command to collect diagnostic and configuration information from rhevh success, but it was thrown traceback error info like follow: [root@localhost admin]# sosreport sosreport (version 2.2) This command will collect diagnostic and configuration information from this Red Hat Enterprise Linux system and installed applications. An archive containing the collected information will be generated in /tmp and may be provided to a Red Hat support representative. Any information provided to Red Hat will be treated in accordance with the published support policies at: https://access.redhat.com/support/ The generated archive may contain data considered sensitive and its content should be reviewed by the originating organization before being passed to any third party. No changes will be made to system configuration. Press ENTER to continue, or CTRL-C to quit. Please enter your first initial and last name [localhost]: Please enter the case number that you are generating this report for [None]: glusterfs: no process killed glusterfsd: no process killed Traceback (most recent call last): File "/usr/lib/python2.6/site-packages/sos/sosreport.py", line 729, in sosreport File "/usr/lib/python2.6/site-packages/sos/plugins/gluster.py", line 113, in setup OSError: [Errno 2] No such file or directory: '/sos_commands/gluster/glusterfs-statedumps' Running plugins. Please wait ... Completed [55/55] ... Creating compressed archive... Your sosreport has been generated and saved in: /tmp/sosreport-localhost-20140624022651-8b25.tar.xz The md5sum is: 72035b6a52db44a5ac6793884c3c8b25 Please send this file to your support representative. Version-Release number of selected component (if applicable): rhev-hypervisor6-6.5-20140618.0.el6ev ovirt-node-3.0.1-18.el6_5.10.noarch How reproducible: 100% QA Whiteboard: sosreport Not regression bug Steps to Reproduce: Actual results: Expected results: Additional info: No this issue in rhel6.5
What version of the sos package is in use?
needinfo hadong@ here for comment 1
(In reply to Bryn M. Reeves from comment #1) > What version of the sos package is in use? [root@dhcp-9-184 admin]# cat /etc/issue Red Hat Enterprise Virtualization Hypervisor release 6.5 (20140618.0.el6ev) Kernel \r on an \m (\l) Please login as 'admin' to configure the node [root@dhcp-9-184 admin]# rpm -qa |grep sos sos-2.2-47.el6_5.1.noarch
*** Bug 1140406 has been marked as a duplicate of this bug. ***
QE, can you test this on 6.6 when available, please?
(In reply to Ryan Barry from comment #8) > QE, can you test this on 6.6 when available, please? Test version: rhev-hypervisor6-6.6-20141007.0.el6ev.noarch ovirt-node-3.1.0-0.20.20141006gitc421e04.el6.noarch [root@dhcp-66-73-116 admin]# sosreport sosreport (version 2.2) no valid plugins were enabled [root@dhcp-66-73-116 admin]# rpm -qa |grep sos sos-2.2-68.el6.noarch [root@dhcp-66-73-116 admin]# seems "sosreport" command didn't collect diagnostic and configuration information from this Red Hat Enterprise Linux system and installed applications.
Test version: rhevh-6.6-20141119.0.el6ev.iso ovirt-node-3.1.0-0.27.20141119git24e087e.el6.noarch sos-2.2-68.el6.noarch seems "sosreport" command could collect diagnostic and configuration information from this Red Hat Enterprise Linux system and installed applications. so this bug has been fixed in in rhevh 6.6 for RHEV 3.5 bulid version, change the status into "VERIFIED"
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://rhn.redhat.com/errata/RHEA-2015-0160.html