Bug 1120433 - "Logging Into the Red Hat Network" does not reflect the new customer portal interface
Summary: "Logging Into the Red Hat Network" does not reflect the new customer portal i...
Keywords:
Status: CLOSED EOL
Alias: None
Product: Red Hat Network
Classification: Red Hat
Component: RHN/Hosted_Reference_Guide
Version: _unset
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: Richard Bernleithner
QA Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-07-16 22:46 UTC by Jared MORGAN
Modified: 2017-07-05 15:15 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed:


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Description Jared MORGAN 2014-07-16 22:46:09 UTC
Description of problem:

I have been receiving errata updates from RHN, and decided to visit the "How to unsubscribe" linked at the bottom of each email.

Upon investigation, I found an issue with the following section:

https://access.redhat.com/documentation/en-US/Red_Hat_Network/5.0.0/html-single/Reference_Guide/index.html#s1-sm-logging-in

The current text suggests:

Use a web browser to navigate to http://rhn.redhat.com. RHN displays the login page shown below unless one of two things is true:
You have recently logged into your account at http://www.redhat.com.
You have recently either logged into RHN or recently visited the new account verification page.
If you have recently logged into http://rhn.redhat.com or http://www.redhat.com, you are automatically authenticated and redirected to the Your RHN page.

This isn't true however...

Version-Release number of selected component (if applicable):

5.0.0

Steps to Reproduce:
1. Load rhn.redhat.com in a browser
2. Provide Login credentials
3. Observe Behavior

Actual results:

You are initially taken to the access.redhat.com/management portal, and not RHN Home. I can not find a way to get to the specific screen pictured in the section. It could be that it is outdated. 


Expected results:

The screen depicted in the procedure reflects the current state of subscription management on the Customer Portal

Additional info:

Comment 2 Thomas "Shea" DeAntonio 2017-07-05 15:15:22 UTC
As you may already be aware, Red Hat is transitioning from the Red Hat Network (RHN) hosted interface to the Red Hat Subscription Management (RHSM) interface in July 2017. Red Hat has invested in and seen success from RHN for many years, and used that experience to build more robust technologies like RHSM. 
 
If you have not yet migrated your RHN systems to RHSM or you are a Red Hat Satellite customer, please review the information from. https://access.redhat.com/products/red-hat-subscription-management#migration. 
 
Since we are shutting down RHN, no further actions will be taken with this bug or enhancement request.  You can find additional information at RHSM product page (https://access.redhat.com/products/red-hat-subscription-management).  If you have further questions, please contact support (https://access.redhat.com/products/red-hat-subscription-management#support).

Comment 3 Thomas "Shea" DeAntonio 2017-07-05 15:15:29 UTC
As you may already be aware, Red Hat is transitioning from the Red Hat Network (RHN) hosted interface to the Red Hat Subscription Management (RHSM) interface in July 2017. Red Hat has invested in and seen success from RHN for many years, and used that experience to build more robust technologies like RHSM. 
 
If you have not yet migrated your RHN systems to RHSM or you are a Red Hat Satellite customer, please review the information from. https://access.redhat.com/products/red-hat-subscription-management#migration. 
 
Since we are shutting down RHN, no further actions will be taken with this bug or enhancement request.  You can find additional information at RHSM product page (https://access.redhat.com/products/red-hat-subscription-management).  If you have further questions, please contact support (https://access.redhat.com/products/red-hat-subscription-management#support).


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