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Created attachment 928494[details]
I selected the option "Select Area To Grab" in the screen shot tool.
Description of problem:
When I use the Take screenshot tool and select any of the options I get a black square instead of this image on the screen.
Version-Release number of selected component (if applicable):
Linux Client for e-business (RHEL) 6.5 (Gold Master)
2.6.32-431.30.1.el6.x86_64
How reproducible:
Consistent
Steps to Reproduce:
1.Launch the Screen shot tool
2.select any option
3.click take screenshotn
Actual results:
I get a black square (see attachment)
Expected results:
Need to see actual screen image
Additional info:
Recently upgraded to Redhat 6.5 on 8/18/14
Comment 2Ray Strode [halfline]
2014-09-17 13:23:59 UTC
Can you post /var/log/Xorg.0.log ? Are you using the X security extension? Did this happen with 6.5 or earlier?
Created attachment 943797[details]
Xorg.0.log
I think I figured out what is causing this issue. I have an HP ZR2440w monitor connected to my laptop and after the upgrade to 6.5 I started getting the black box when using the screen shot tool. It was working fine with the monitor connected prior to the upgrade. If I keep the monitor connected I get the black box in the screen shot. If I disconnect the monitor I can take a screen shot without any issues. I have this monitor connected via Display port.
It's all going to depend on how intrusive the package is. What will it entail? This is on my company laptop but send me the package and I will request approval to install.
Red Hat Enterprise Linux 6 is in the Production 3 Phase. During the Production 3 Phase, Critical impact Security Advisories (RHSAs) and selected Urgent Priority Bug Fix Advisories (RHBAs) may be released as they become available.
The official life cycle policy can be reviewed here:
http://redhat.com/rhel/lifecycle
This issue does not meet the inclusion criteria for the Production 3 Phase and will be marked as CLOSED/WONTFIX. If this remains a critical requirement, please contact Red Hat Customer Support to request a re-evaluation of the issue, citing a clear business justification. Note that a strong business justification will be required for re-evaluation. Red Hat Customer Support can be contacted via the Red Hat Customer Portal at the following URL:
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Created attachment 928494 [details] I selected the option "Select Area To Grab" in the screen shot tool. Description of problem: When I use the Take screenshot tool and select any of the options I get a black square instead of this image on the screen. Version-Release number of selected component (if applicable): Linux Client for e-business (RHEL) 6.5 (Gold Master) 2.6.32-431.30.1.el6.x86_64 How reproducible: Consistent Steps to Reproduce: 1.Launch the Screen shot tool 2.select any option 3.click take screenshotn Actual results: I get a black square (see attachment) Expected results: Need to see actual screen image Additional info: Recently upgraded to Redhat 6.5 on 8/18/14