Bug 1136588 - Cannot print to network printer
Summary: Cannot print to network printer
Keywords:
Status: CLOSED EOL
Alias: None
Product: Fedora
Classification: Fedora
Component: control-center
Version: 21
Hardware: x86_64
OS: Linux
unspecified
unspecified
Target Milestone: ---
Assignee: Marek Kašík
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-09-03 00:28 UTC by Dale Turner
Modified: 2015-12-02 16:15 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2015-12-02 03:42:04 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)

Description Dale Turner 2014-09-03 00:28:56 UTC
Description of problem:
I have a Canon-MP640 attached to a Linux Mint 17 computer. I have a Fedora 20(LXDE) laptop that has been able to add and print to the printer. I also have a Fedora 21(GNOME) desktop that has been able to add the printer through "settings", but the test page fails. Printing from gedit also fails. I have been able to add and print to this printer from a Windows laptop, as well.

systemctl status cups.service shows "Tree connect failed (NT_STATUS_ACCESS_DENIED)"

Viewing print jobs states "held"

Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1. Go to Gnome settings->printers->add printer
2. It finds the network printer
3. Everything appears ok.
4. Print test page fails.

Actual results:
Cannot print to network printer

Expected results:
Ability to print to network printer

Additional info:

Comment 1 Marek Kašík 2014-09-03 09:28:49 UTC
Hi Dale,

do you need to authenticate to be able to print to the printer? Does "smbclient -L server.name -N" shows the printer?

(btw, adding the printer by writing server name of your server to the netry in the new printer dialog should offer you IPP version of the printer if configured. The printer should work if installed this way.)

Regards

Marek

Comment 2 Dale Turner 2014-09-03 23:02:43 UTC
smbclient -L sulu -N
Domain=[WORKGROUP] OS=[Unix] Server=[Samba 4.1.6-Ubuntu]

	Sharename       Type      Comment
	---------       ----      -------
	IPC$            IPC       IPC Service (sulu server (Samba, Linux Mint))
	print$          Disk      Printer Drivers
	Canon-MP640-series Printer   Canon MP640 series
Domain=[WORKGROUP] OS=[Unix] Server=[Samba 4.1.6-Ubuntu]

	Server               Comment
	---------            -------
	MITCH                
	SULU                 sulu server (Samba, Linux Mint)

	Workgroup            Master
	---------            -------
	WORKGROUP            SULU

However, I accessed the CUPS settings on the Mint computer (sulu) via localhost:631 and enabled "Share printers connected to this system" and it now seems to be working. Another "printer" showed up in the dialog, which I assume is via IPP.

Comment 3 Marek Kašík 2014-09-08 13:54:48 UTC
(In reply to Dale Turner from comment #2)
> smbclient -L sulu -N
> Domain=[WORKGROUP] OS=[Unix] Server=[Samba 4.1.6-Ubuntu]
> 
> 	Sharename       Type      Comment
> 	---------       ----      -------
> 	IPC$            IPC       IPC Service (sulu server (Samba, Linux Mint))
> 	print$          Disk      Printer Drivers
> 	Canon-MP640-series Printer   Canon MP640 series
> Domain=[WORKGROUP] OS=[Unix] Server=[Samba 4.1.6-Ubuntu]
> 
> 	Server               Comment
> 	---------            -------
> 	MITCH                
> 	SULU                 sulu server (Samba, Linux Mint)
> 
> 	Workgroup            Master
> 	---------            -------
> 	WORKGROUP            SULU
> 
> However, I accessed the CUPS settings on the Mint computer (sulu) via
> localhost:631 and enabled "Share printers connected to this system" and it
> now seems to be working.

Yes, this could be the reason why it didn't work before.

> Another "printer" showed up in the dialog, which I
> assume is via IPP.

I think that it is DNS-SD protocol (but I don't know which version of CUPS does the Linux Mint have).

One of the problems here is probably that the printing of test page doesn't asks for password. I'll try to address this in a future version of gnome-control-center.

Comment 4 Fedora End Of Life 2015-11-04 15:10:37 UTC
This message is a reminder that Fedora 21 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 21. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
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Comment 5 Fedora End Of Life 2015-12-02 03:42:08 UTC
Fedora 21 changed to end-of-life (EOL) status on 2015-12-01. Fedora 21 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
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