Red Hat Bugzilla – Bug 113781
Printer configuration is lost upon reboot
Last modified: 2007-11-30 17:10:35 EST
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Description of problem:
I recently purchased an HP Business Inkjet 1100. I configured it with
Each time I reboot the printer configuration is lost. The following
- Hitting "Print" from an application would do nothing
- when I run the "Print Manager" program, it gives the "No printers
found, run configuration tool?" message box
- upon answering yes to the above question, the printer configuration
tool shows my printer selected as default. However, I would need to
select the printer, "Edit" it, exit out of the "Edit" screen, "Apply"
the changes, and exit printer configuration. Then printing works
normally until my next reboot.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. reboot machine
2. try to print
Actual Results: printer does nothing
Expected Results: printer does work
Please do this, as root:
ls -l /var/spool/alchemist/printconf.local
and show me what it says. Thanks.
There is no alchemist directory in /var/spool. This is true both
before and after reconfiguring the printer.
"rpm -qa|grep alchemist" says I have alchemist 1.0.27-3 installed
Sorry, try this:
ls -l /var/cache/alchemist/printconf.local
[root]# ls -l /var/cache/alchemist/printconf.local/
-rw------- 1 root root 739 Jan 11 10:39 3ffe235a
-rw------- 1 root root 760 Jan 13 23:22 4001989d
-rw------- 1 root root 755 Jan 17 13:39 4004ee6e
-rw------- 1 root root 759 Jan 19 09:25 4009abb3
-rw------- 1 root root 755 Jan 19 09:25 400c130c
drwx------ 2 root root 4096 Mar 26 2003 wm
This is after reconfiguration.
Okay, those are all large enough to contain complete configuration states.
When was the last time the configuration was lost? When the
configuration is lost, what does 'printconf-tui --Xexport' say?
Created attachment 97126 [details]
output of printconf-tui --Xexport
I ran the command again after reconfiguring my printer, and...
[benhsu]$ diff printconf.out printconf-bad.out
< <id NAME="local" SERIAL="1074613677">
> <id NAME="local" SERIAL="1074533132">
< <send_FF TYPE="BOOL" VALUE="FALSE"/>
< <convert_text_to_Postscript TYPE="BOOL" VALUE="TRUE"/>
> <convert_text_to_Postscript TYPE="BOOL" VALUE="TRUE"/>
> <send_FF TYPE="BOOL" VALUE="FALSE"/>
Please explain: at the moment that you did 'printconf-tui --Xexport',
was printing working or not?
What was the purpose of reconfiguring, and what effect did it have?
At the moment I generated the attachment, printing was not working.
After reconfiguring (no changes were made, all I did was open the
printer and save again) printing works. I then ran printconf-tui
--Xexport again and generated the above diff.
I don't think that the diff is relevant -- it seems like it can't make
any real difference.
What does 'chkconfig --list cups' say?
It was off
Turning cups on fixed it