Additional info: reporter: libreport-2.2.3 BUG: unable to handle kernel NULL pointer dereference at (null) IP: [< (null)>] (null) PGD 0 Oops: 0010 [#1] SMP Modules linked in: ipt_MASQUERADE xt_CHECKSUM ip6t_rpfilter ip6t_REJECT xt_conntrack ebtable_nat ebtable_broute ebtable_filter ebtables ip6table_nat nf_conntrack_ipv6 nf_defrag_ipv6 nf_nat_ipv6 ip6table_mangle ip6table_security ip6table_raw ip6table_filter ip6_tables iptable_nat nf_conntrack_ipv4 nf_defrag_ipv4 nf_nat_ipv4 nf_nat nf_conntrack iptable_mangle iptable_security iptable_raw ccm tun bnep bridge stp llc dm_crypt cp210x vfat fat asus_nb_wmi asus_wmi iTCO_wdt sparse_keymap iTCO_vendor_support x86_pkg_temp_thermal coretemp kvm_intel kvm crct10dif_pclmul crc32_pclmul crc32c_intel arc4 ghash_clmulni_intel ath9k ath9k_common ath9k_hw uvcvideo snd_hda_codec_realtek videobuf2_vmalloc ath3k snd_hda_codec_generic btusb snd_hda_codec_hdmi videobuf2_memops microcode videobuf2_core joydev bluetooth ath serio_raw videodev mac80211 i2c_i801 snd_hda_intel lpc_ich snd_hda_controller mfd_core snd_hda_codec media snd_hwdep snd_seq cfg80211 snd_seq_device snd_pcm rfkill snd_timer snd mei_me mei shpchp soundcore nfsd binfmt_misc auth_rpcgss nfs_acl lockd sunrpc nouveau i915 ttm i2c_algo_bit drm_kms_helper mxm_wmi drm r8169 mii i2c_core wmi video [last unloaded: iptable_raw] CPU: 5 PID: 1311 Comm: X Not tainted 3.15.10-201.fc20.x86_64 #1 Hardware name: ASUSTeK COMPUTER INC. N550JV/N550JV, BIOS N550JV.208 11/19/2013 task: ffff8803f9fa09e0 ti: ffff8803fa1e4000 task.ti: ffff8803fa1e4000 RIP: 0010:[<0000000000000000>] [< (null)>] (null) RSP: 0018:ffff8803fa1e7cd8 EFLAGS: 00010246 RAX: ffffffffa02a1020 RBX: ffff8803f9399100 RCX: 00000000e0000000 RDX: ffffffffa0293a87 RSI: 0000000000000000 RDI: ffff8803f9399100 RBP: ffff8803fa1e7cf8 R08: 00000000ffffffff R09: ffffffffa0293988 R10: ffffea000fe4e600 R11: ffffffffa0204098 R12: 0000000000000001 R13: 0000000000000000 R14: ffff88041482a730 R15: ffff88041503b090 FS: 0000000000000000(0000) GS:ffff88042ef40000(0000) knlGS:0000000000000000 CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033 CR2: 0000000000000000 CR3: 0000000001c11000 CR4: 00000000001407e0 Stack: ffffffffa01c2d96 ffff88041482a720 ffff88041482a748 0000000000000000 ffff8803fa1e7d48 ffffffffa01c182a ffff8803f9398538 00000000002937f0 ffffffffa0293988 ffff8803f9399100 0000000000000000 ffffffffa02937f0 Call Trace: [<ffffffffa01c2d96>] ? nouveau_object_dec+0x76/0x290 [nouveau] [<ffffffffa01c182a>] nouveau_handle_fini+0x1fa/0x2a0 [nouveau] [<ffffffffa01c01e2>] nouveau_client_fini+0x62/0xb0 [nouveau] [<ffffffffa024443e>] nouveau_cli_destroy+0x3e/0x70 [nouveau] [<ffffffffa024453b>] nouveau_drm_postclose+0x1b/0x50 [nouveau] [<ffffffffa004cbe2>] drm_release+0x2e2/0x5b0 [drm] [<ffffffff811e831c>] __fput+0xdc/0x1e0 [<ffffffff811e846e>] ____fput+0xe/0x10 [<ffffffff810a9254>] task_work_run+0xc4/0xe0 [<ffffffff8108b85c>] do_exit+0x2cc/0xa30 [<ffffffff811e846e>] ? ____fput+0xe/0x10 [<ffffffff8108c03f>] do_group_exit+0x3f/0xa0 [<ffffffff8108c0b4>] SyS_exit_group+0x14/0x20 [<ffffffff816ff969>] system_call_fastpath+0x16/0x1b Code: Bad RIP value. RIP [< (null)>] (null) RSP <ffff8803fa1e7cd8> CR2: 0000000000000000
Created attachment 939157 [details] File: dmesg
Similar error happened on 3.16.4 too: ott 14 09:30:01 localhost.localdomain su[2860]: (to root) diego on pts/2 ott 14 09:30:01 localhost.localdomain su[2860]: pam_unix(su-l:session): session opened for user root by diego(uid=1000) ott 14 09:30:02 localhost.localdomain kernel: nouveau E[ PBUS][0000:01:00.0] MMIO write of 0x00000002 FAULT at 0x4188ac [ IBUS ] ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] HUB_INIT timed out ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] 409000 - done 0x00000240 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] 409000 - stat 0x00000000 0x00000000 0x00000000 0x00000000 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] 409000 - stat 0x00000000 0x00000000 0x00000006 0x00000001 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] 502000 - done 0x00000300 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] 502000 - stat 0x00000000 0x00008c00 0x00000000 0x00000000 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] 502000 - stat 0x00000000 0x00000000 0x00000000 0x00000000 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0] init failed, -16 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0][0x0300e417][ffff880416379000] engine failed, -16 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ PGRAPH][0000:01:00.0][0x0000a097][ffff8800c8a546a0] parent failed, -16 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ X[1310]] 0xdddddddd:0xcccc0000 init failed with -16 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ X[1310]] 0xffffffff:0xdddddddd init failed with -16 ott 14 09:30:04 localhost.localdomain kernel: nouveau E[ X[1310]] 0xffffffff:0xffffffff init failed with -16 ott 14 09:30:09 localhost.localdomain kernel: ACPI Warning: \_SB_.PCI0.PEG0.PEGP._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20140424/nsarguments-95) ott 14 09:30:09 localhost.localdomain kernel: ACPI: \_SB_.PCI0.PEG0.PEGP: failed to evaluate _DSM ott 14 09:30:09 localhost.localdomain kernel: ACPI Warning: \_SB_.PCI0.PEG0.PEGP._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20140424/nsarguments-95) ott 14 09:30:09 localhost.localdomain kernel: BUG: unable to handle kernel NULL pointer dereference at (null) ott 14 09:30:09 localhost.localdomain kernel: IP: [< (null)>] (null) ott 14 09:30:09 localhost.localdomain kernel: PGD 0 ott 14 09:30:09 localhost.localdomain kernel: Oops: 0010 [#1] SMP ott 14 09:30:09 localhost.localdomain kernel: Modules linked in: ccm ipt_MASQUERADE xt_CHECKSUM tun ip6t_rpfilter ip6t_REJECT xt_conntrack bnep ebtable_nat ebtable_broute bridge stp llc ebtable_filter ebtables ip6table_nat nf_conntrack_i ott 14 09:30:09 localhost.localdomain kernel: microcode mac80211 snd_hda_codec uvcvideo videobuf2_vmalloc videobuf2_memops joydev snd_hwdep videobuf2_core v4l2_common snd_seq videodev serio_raw snd_seq_device ath3k media cfg80211 btusb ott 14 09:30:09 localhost.localdomain kernel: CPU: 7 PID: 134 Comm: kworker/7:1 Not tainted 3.16.4-200.fc20.x86_64 #1 ott 14 09:30:09 localhost.localdomain kernel: Hardware name: ASUSTeK COMPUTER INC. N550JV/N550JV, BIOS N550JV.208 11/19/2013 ott 14 09:30:09 localhost.localdomain kernel: Workqueue: pm pm_runtime_work ott 14 09:30:09 localhost.localdomain kernel: task: ffff880415682780 ti: ffff880415118000 task.ti: ffff880415118000 ott 14 09:30:09 localhost.localdomain kernel: RIP: 0010:[<0000000000000000>] [< (null)>] (null) ott 14 09:30:09 localhost.localdomain kernel: RSP: 0018:ffff88041511bbe0 EFLAGS: 00010286 ott 14 09:30:09 localhost.localdomain kernel: RAX: ffffffffa02b6020 RBX: ffff8803f6103300 RCX: 00000000e0000000 ott 14 09:30:09 localhost.localdomain kernel: RDX: ffffffffa02a89f0 RSI: 0000000000000001 RDI: ffff8803f6103300 ott 14 09:30:09 localhost.localdomain kernel: RBP: ffff88041511bc00 R08: 00000000ffffffff R09: ffffffffa02a898d ott 14 09:30:09 localhost.localdomain kernel: R10: 0000000000000000 R11: 000000000000000f R12: 0000000000000001 ott 14 09:30:09 localhost.localdomain kernel: R13: 0000000000000001 R14: ffff8803f5aa8370 R15: 0000000000000000 ott 14 09:30:09 localhost.localdomain kernel: FS: 0000000000000000(0000) GS:ffff88042efc0000(0000) knlGS:0000000000000000 ott 14 09:30:09 localhost.localdomain kernel: CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033 ott 14 09:30:09 localhost.localdomain kernel: CR2: 0000000000000000 CR3: 0000000001c11000 CR4: 00000000001407e0 ott 14 09:30:09 localhost.localdomain kernel: Stack: ott 14 09:30:09 localhost.localdomain kernel: ffffffffa01d6f96 ffff8803f5aa8360 ffff8803f5aa8388 0000000000000001 ott 14 09:30:09 localhost.localdomain kernel: ffff88041511bc50 ffffffffa01d598a 0000000000003568 00000001012a87f5 ott 14 09:30:09 localhost.localdomain kernel: ffffffffa02a898d ffff8803f6103300 0000000000000001 ffffffffa02a87f5 ott 14 09:30:09 localhost.localdomain kernel: Call Trace: ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa01d6f96>] ? nouveau_object_dec+0x106/0x290 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa01d598a>] nouveau_handle_fini+0x1fa/0x2a0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa01d41e2>] nouveau_client_fini+0x62/0xb0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa0259495>] nouveau_do_suspend+0x135/0x2b0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa025a090>] nouveau_pmops_runtime_suspend+0x60/0xf0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff813a0a21>] pci_pm_runtime_suspend+0x61/0x140 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147b8b1>] __rpm_callback+0x31/0x80 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147b924>] rpm_callback+0x24/0x80 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147baa1>] rpm_suspend+0x121/0x630 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147d06a>] pm_runtime_work+0x7a/0xb0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810a90d6>] process_one_work+0x176/0x430 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810a97ad>] worker_thread+0x11d/0x530 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810a9690>] ? rescuer_thread+0x300/0x300 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810b0278>] kthread+0xd8/0xf0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810b01a0>] ? insert_kthread_work+0x40/0x40 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8170eefc>] ret_from_fork+0x7c/0xb0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810b01a0>] ? insert_kthread_work+0x40/0x40 ott 14 09:30:09 localhost.localdomain kernel: Code: Bad RIP value. ott 14 09:30:09 localhost.localdomain kernel: RIP [< (null)>] (null) ott 14 09:30:09 localhost.localdomain kernel: RSP <ffff88041511bbe0> ott 14 09:30:09 localhost.localdomain kernel: CR2: 0000000000000000 ott 14 09:30:09 localhost.localdomain kernel: ---[ end trace 4b3a7a643857dcf0 ]--- ott 14 09:30:09 localhost.localdomain kernel: BUG: unable to handle kernel paging request at ffffffffffffffd8 ott 14 09:30:09 localhost.localdomain kernel: IP: [<ffffffff810b0860>] kthread_data+0x10/0x20 ott 14 09:30:09 localhost.localdomain kernel: PGD 1c14067 PUD 1c16067 PMD 0 ott 14 09:30:09 localhost.localdomain kernel: Oops: 0000 [#2] SMP ott 14 09:30:09 localhost.localdomain kernel: Modules linked in: ccm ipt_MASQUERADE xt_CHECKSUM tun ip6t_rpfilter ip6t_REJECT xt_conntrack bnep ebtable_nat ebtable_broute bridge stp llc ebtable_filter ebtables ip6table_nat nf_conntrack_i ott 14 09:30:09 localhost.localdomain kernel: microcode mac80211 snd_hda_codec uvcvideo videobuf2_vmalloc videobuf2_memops joydev snd_hwdep videobuf2_core v4l2_common snd_seq videodev serio_raw snd_seq_device ath3k media cfg80211 btusb ott 14 09:30:09 localhost.localdomain kernel: CPU: 7 PID: 134 Comm: kworker/7:1 Tainted: G D 3.16.4-200.fc20.x86_64 #1 ott 14 09:30:09 localhost.localdomain kernel: Hardware name: ASUSTeK COMPUTER INC. N550JV/N550JV, BIOS N550JV.208 11/19/2013 ott 14 09:30:09 localhost.localdomain kernel: task: ffff880415682780 ti: ffff880415118000 task.ti: ffff880415118000 ott 14 09:30:09 localhost.localdomain kernel: RIP: 0010:[<ffffffff810b0860>] [<ffffffff810b0860>] kthread_data+0x10/0x20 ott 14 09:30:09 localhost.localdomain kernel: RSP: 0018:ffff88041511b818 EFLAGS: 00010002 ott 14 09:30:09 localhost.localdomain kernel: RAX: 0000000000000000 RBX: 0000000000000007 RCX: 0000000000000004 ott 14 09:30:09 localhost.localdomain kernel: RDX: 0000000000000000 RSI: 0000000000000007 RDI: ffff880415682780 ott 14 09:30:09 localhost.localdomain kernel: RBP: ffff88041511b818 R08: ffff880415682810 R09: ffff88042efdb5b0 ott 14 09:30:09 localhost.localdomain kernel: R10: ffffffff81357d0b R11: ffffea0000fee800 R12: ffff88042efd45c0 ott 14 09:30:09 localhost.localdomain kernel: R13: 0000000000000007 R14: 0000000000000000 R15: ffff880415682780 ott 14 09:30:09 localhost.localdomain kernel: FS: 0000000000000000(0000) GS:ffff88042efc0000(0000) knlGS:0000000000000000 ott 14 09:30:09 localhost.localdomain kernel: CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033 ott 14 09:30:09 localhost.localdomain kernel: CR2: 0000000000000028 CR3: 0000000001c11000 CR4: 00000000001407e0 ott 14 09:30:09 localhost.localdomain kernel: Stack: ott 14 09:30:09 localhost.localdomain kernel: ffff88041511b830 ffffffff810a9c41 ffff880415682c38 ffff88041511b890 ott 14 09:30:09 localhost.localdomain kernel: ffffffff8170b1ce ffff880415682780 00000000000145c0 ffff88041511bfd8 ott 14 09:30:09 localhost.localdomain kernel: 00000000000145c0 ffffffff81337348 ffff880415682e50 ffff88041511b530 ott 14 09:30:09 localhost.localdomain kernel: Call Trace: ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810a9c41>] wq_worker_sleeping+0x11/0x90 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8170b1ce>] __schedule+0x47e/0x730 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff81337348>] ? put_io_context_active+0xa8/0xd0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8170b4a9>] schedule+0x29/0x70 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8108fa17>] do_exit+0x6c7/0xa40 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8101736c>] oops_end+0x9c/0xe0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff81702911>] no_context+0x2c2/0x2e5 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff817029a7>] __bad_area_nosemaphore+0x73/0x1ca ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa01d7c76>] ? nv_printk_+0xa6/0x1e0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff81702b11>] bad_area_nosemaphore+0x13/0x15 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff81059bef>] __do_page_fault+0x9f/0x540 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8118786a>] ? __alloc_pages_nodemask+0x18a/0xaf0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff811d5c4a>] ? kmem_cache_free+0x1da/0x200 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff813dbc9d>] ? acpi_os_release_object+0xe/0x12 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8105a0b2>] do_page_fault+0x22/0x30 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff81710f48>] page_fault+0x28/0x30 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa01d6f96>] ? nouveau_object_dec+0x106/0x290 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa01d598a>] nouveau_handle_fini+0x1fa/0x2a0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa01d41e2>] nouveau_client_fini+0x62/0xb0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa0259495>] nouveau_do_suspend+0x135/0x2b0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffffa025a090>] nouveau_pmops_runtime_suspend+0x60/0xf0 [nouveau] ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff813a0a21>] pci_pm_runtime_suspend+0x61/0x140 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147b8b1>] __rpm_callback+0x31/0x80 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147b924>] rpm_callback+0x24/0x80 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147baa1>] rpm_suspend+0x121/0x630 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8147d06a>] pm_runtime_work+0x7a/0xb0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810a90d6>] process_one_work+0x176/0x430 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810a97ad>] worker_thread+0x11d/0x530 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810a9690>] ? rescuer_thread+0x300/0x300 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810b0278>] kthread+0xd8/0xf0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810b01a0>] ? insert_kthread_work+0x40/0x40 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff8170eefc>] ret_from_fork+0x7c/0xb0 ott 14 09:30:09 localhost.localdomain kernel: [<ffffffff810b01a0>] ? insert_kthread_work+0x40/0x40 ott 14 09:30:09 localhost.localdomain kernel: Code: 00 48 89 e5 5d 48 8b 40 c8 48 c1 e8 02 83 e0 01 c3 66 2e 0f 1f 84 00 00 00 00 00 0f 1f 44 00 00 48 8b 87 60 04 00 00 55 48 89 e5 <48> 8b 40 d8 5d c3 66 2e 0f 1f 84 00 00 00 00 00 0f 1f ott 14 09:30:09 localhost.localdomain kernel: RIP [<ffffffff810b0860>] kthread_data+0x10/0x20 ott 14 09:30:09 localhost.localdomain kernel: RSP <ffff88041511b818> ott 14 09:30:09 localhost.localdomain kernel: CR2: ffffffffffffffd8 ott 14 09:30:09 localhost.localdomain kernel: ---[ end trace 4b3a7a643857dcf1 ]--- ott 14 09:30:09 localhost.localdomain kernel: Fixing recursive fault but reboot is needed! Full dmesg attached.
Created attachment 946718 [details] Full boot log with ending crash. Full boot log obtained with "journalctl -b -1"
Blacklisting "nouveau" gave me quite some relief. No more crashes since then, so the problem should be there...
This message is a reminder that Fedora 20 is nearing its end of life. Approximately 4 (four) weeks from now Fedora will stop maintaining and issuing updates for Fedora 20. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '20'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 20 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete.
Fedora 20 changed to end-of-life (EOL) status on 2015-06-23. Fedora 20 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed.