Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1145742 - [RFE] Support case, cant specify level of support
Summary: [RFE] Support case, cant specify level of support
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Insights
Version: 6.0.4
Hardware: Unspecified
OS: Unspecified
low
low
Target Milestone: Unspecified
Assignee: Lindani Phiri
QA Contact: Tazim Kolhar
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-09-23 15:33 UTC by Chris Roberts
Modified: 2018-12-09 18:38 UTC (History)
9 users (show)

Fixed In Version:
Doc Type: Enhancement
Doc Text:
Clone Of:
Environment:
Last Closed: 2015-07-10 19:47:19 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
New case (55.58 KB, image/png)
2015-03-04 08:15 UTC, Tazim Kolhar 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHSA-2015:1592 0 normal SHIPPED_LIVE Important: Red Hat Satellite 6.1.1 on RHEL 6 2015-08-12 09:04:35 UTC

Description Chris Roberts 2014-09-23 15:33:37 UTC 
Description of problem:

When creating a support case from the WEBUI it does not let you pick a support level such as standard, self support, or premium. I have tested this on a test system here 6.04 and was able to reproduce the issue. 

How reproducible:


Steps to Reproduce:
1. from webui click on Red Hat Access - Support New Case
2. Try to make a new case but you cant pick the level of support
3.
Comment 3 RHEL Program Management 2014-09-23 15:43:17 UTC 
Since this issue was entered in Red Hat Bugzilla, the release flag has been
set to ? to ensure that it is properly evaluated for this release.
Comment 6 Lindani Phiri 2014-09-25 13:28:00 UTC 
This issue has already been addressed upstream. Fix will be added in the next release of the RHA plugin.
Comment 9 Tazim Kolhar 2015-03-04 08:14:04 UTC 
FAILEDQA

# rpm -qa | grep foreman
foreman-1.7.2.8-1.el6_6sat.noarch
rubygem-hammer_cli_foreman_discovery-0.0.1.2-1.el6_6sat.noarch
foreman-compute-1.7.2.8-1.el6_6sat.noarch
ruby193-rubygem-foreman_docker-1.2.0.2-1.el6_6sat.noarch
ruby193-rubygem-foreman_hooks-0.3.7-2.el6_6sat.noarch
ruby193-rubygem-foreman-tasks-0.6.12.1-1.el6_6sat.noarch
foreman-proxy-1.7.2.3-1.el6_6sat.noarch
qe-sat6-rhel66.usersys.redhat.com-foreman-client-1.0-1.noarch
qe-sat6-rhel66.usersys.redhat.com-foreman-proxy-client-1.0-1.noarch
rubygem-hammer_cli_foreman_bootdisk-0.1.2.5-1.el6_6sat.noarch
foreman-vmware-1.7.2.8-1.el6_6sat.noarch
foreman-libvirt-1.7.2.8-1.el6_6sat.noarch
ruby193-rubygem-foreman_abrt-0.0.5-2.el6_6sat.noarch
qe-sat6-rhel66.usersys.redhat.com-foreman-proxy-1.0-2.noarch
rubygem-hammer_cli_foreman-0.1.4.6-1.el6_6sat.noarch
foreman-selinux-1.7.2.8-1.el6_6sat.noarch
foreman-debug-1.7.2.8-1.el6_6sat.noarch
foreman-gce-1.7.2.8-1.el6_6sat.noarch
ruby193-rubygem-foreman-redhat_access-0.0.8-2.el6_6sat.noarch
ruby193-rubygem-foreman_discovery-2.0.0.5-1.el6_6sat.noarch
ruby193-rubygem-foreman_gutterball-0.0.1.9-1.el6_6sat.noarch
foreman-postgresql-1.7.2.8-1.el6_6sat.noarch
rubygem-hammer_cli_foreman_tasks-0.0.3.3-1.el6_6sat.noarch
foreman-ovirt-1.7.2.8-1.el6_6sat.noarch
ruby193-rubygem-foreman_bootdisk-4.0.2.8-1.el6_6sat.noarch

screenshot attached
Comment 10 Tazim Kolhar 2015-03-04 08:15:11 UTC 
Created attachment 997765 [details]
New case
Comment 11 Lindani Phiri 2015-03-04 20:52:53 UTC 
Hi Tazim,

The attached screen shot seems related to https://bugzilla.redhat.com/show_bug.cgi?id=1145742 , and not this one.

There is also a blocker BZ https://bugzilla.redhat.com/show_bug.cgi?id=1197764
for all Red Hat Access functionality in Satellite 6.1


Lindani
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