Bug 1147752 - Sound stopped working [NEEDINFO]
Summary: Sound stopped working
Keywords:
Status: CLOSED INSUFFICIENT_DATA
Alias: None
Product: Fedora
Classification: Fedora
Component: kernel
Version: 20
Hardware: x86_64
OS: Unspecified
unspecified
urgent
Target Milestone: ---
Assignee: Kernel Maintainer List
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-09-30 02:56 UTC by torvum
Modified: 2014-12-10 15:00 UTC (History)
6 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2014-12-10 15:00:30 UTC
Type: Bug
Embargoed:
jforbes: needinfo?


Attachments (Terms of Use)
alsa info (25.41 KB, text/plain)
2014-09-30 02:56 UTC, torvum
no flags Details

Description torvum 2014-09-30 02:56:53 UTC
Created attachment 942575 [details]
alsa info

Description of problem:
Sound not working. Laptop speakers produce no sound, and subwoofer/speaker that came with laptop produces no sound when plugged in. My computer is an ASUS N550JV.

Version-Release number of selected component (if applicable):
3.16.3-200.fc20.x86_64

How reproducible:
100%

Steps to Reproduce:
1. Boot Fedora

Actual results:
No sound.

Expected results:
Sound works.

Additional info:
Here's my LSPCI output:

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller (rev 06)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 04)
00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d4)
00:1c.1 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #2 (rev d4)
00:1c.2 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #3 (rev d4)
00:1c.3 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #4 (rev d4)
00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM86 Express LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 04)
01:00.0 3D controller: NVIDIA Corporation GK107M [GeForce GT 750M] (rev ff)
04:00.0 Network controller: Qualcomm Atheros AR9485 Wireless Network Adapter (rev 01)
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)


I've also attached my also-info.text file. And I should mention that I tried following the article found here (http://fedoraproject.org/wiki/How_to_debug_sound_problems) but to no avail. Any help would be much appreciated. Thanks.

Comment 1 Justin M. Forbes 2014-11-13 16:00:44 UTC
*********** MASS BUG UPDATE **************

We apologize for the inconvenience.  There is a large number of bugs to go through and several of them have gone stale.  Due to this, we are doing a mass bug update across all of the Fedora 20 kernel bugs.

Fedora 20 has now been rebased to 3.17.2-200.fc20.  Please test this kernel update (or newer) and let us know if you issue has been resolved or if it is still present with the newer kernel.

If you have moved on to Fedora 21, and are still experiencing this issue, please change the version to Fedora 21.

If you experience different issues, please open a new bug report for those.

Comment 2 Justin M. Forbes 2014-12-10 15:00:30 UTC
This bug is being closed with INSUFFICIENT_DATA as there has not been a response in over 3 weeks. If you are still experiencing this issue, please reopen and attach the relevant data from the latest kernel you are running and any data that might have been requested previously.


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