Red Hat Bugzilla – Bug 115357
(Action Reqest Sytem) REMEDY user Client crash after opening
Last modified: 2007-11-30 17:07:00 EST
Description of problem: We use RedHat WS 3 UPDATE1 with default GNOME and metacity. We start over an Telnet session same programms from a SUN Server. For example xterm, netscape etc. It works fine. But if we start Action Request System Remedy user (Version 4.05.01) it starts, we see die Window, the frame, and de menubar form the programm. after 1 second it crash without a message. It occours only with metacity. It woks with ICE, FVWM, and so on. Version-Release number of selected component (if applicable): metacity-2.4.55-6 How reproducible: start over X11 ARS Remady User Steps to Reproduce: 1. # xhost + # telnet SERVER echo $DISPLAY 2. # aruser -d /opt/remedy/arHome/arcmds -i MASK -p % = SERVER 3. Actual results: Window with frame to see for a short time. You can sie fo a short time the menubar form REMEDY after this it crash Expected results: it should work like FVWM, ICE etc. the window should stay open. Additional info:
The log of Remedy Clienet (aruser) says: X Error of failed request: BadAccess (attempt to access private resource denied) Major opcode of failed request: 28 (X_GrabButton) Serial number of failed request: 10800 Current serial number in output stream: 10879
This is 99% likely a bug in the remedy client, making unwarranted assumptions about the window manager. If there's some way we can access the source code of the remedy client we may be able to debug exactly what goes wrong. Otherwise the remedy authors will need to debug this.