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Bug 1156208 - Troubleshooting
Summary: Troubleshooting
Keywords:
Status: CLOSED NOTABUG
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: subscription-manager
Version: 6.4
Hardware: x86_64
OS: Linux
unspecified
urgent
Target Milestone: rc
: ---
Assignee: candlepin-bugs
QA Contact: John Sefler
URL:
Whiteboard:
Depends On:
Blocks: rhsm-rhel67
TreeView+ depends on / blocked
 
Reported: 2014-10-23 20:28 UTC by momphh
Modified: 2015-05-15 19:06 UTC (History)
1 user (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2014-11-21 15:34:56 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)

Description momphh 2014-10-23 20:28:06 UTC 
Hi,

I try to register my fresh redhat EL system 6.4 via the subscription-manager command line and I get this message after entering my login and password :
'utf8' codec can't decode byte 0xe8 in position 9: invalid continuation byte


This is my rhsm.log :

2014-10-23 15:54:35,787 [ERROR]  @managercli.py:148 - Erreur lors de l'enrrgistrementÂ| : 'utf8' codec can't decode byte 0xe8 in position 9: invalid continuation byte
2014-10-23 15:54:35,788 [ERROR]  @managercli.py:149 - 'utf8' codec can't decode byte 0xe8 in position 9: invalid continuation byte
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/managercli.py", line 1051, in _do_command
    installed_products=self.installed_mgr.format_for_server())
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 738, in registerConsumer
    return self.conn.request_post(url, params)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 553, in request_post
    return self._request("POST", method, params)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 442, in _request
    body = json.dumps(info)
  File "/usr/lib64/python2.6/site-packages/simplejson/__init__.py", line 230, in dumps
    return _default_encoder.encode(obj)

The version of the subscription-manager is 1.8.22-1.el6_4.x86_64.

Kind of regards.
Comment 2 John Sefler 2014-10-23 21:51:52 UTC 
I know that a few "'utf8' codec can't decode" issues have been resolved in newer builds of subscription-manager.  Try registering in English and then yum upgrade subscription-manager*

[root@jsefler ~]# LANG=en_US.utf-8 subscription-manager register --autosubscribe
Username: testuser1
Password: 
Organization: admin
The system has been registered with ID: 9d30a799-6bd2-4749-b603-d53948b3c2a3 

Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

[root@jsefler ~]# yum upgrade subscription-manager*
Comment 3 momphh 2014-10-24 11:54:07 UTC 
Hello,

thanks for the reply but I still have same issue even when I set the LANG value.


'utf8' codec can't decode byte 0xe8 in position 9: invalid continuation byte
Comment 4 momphh 2014-10-24 13:43:37 UTC 
Hi,


I finally set LANG and ALL_LANG to C value in the /etc/sysconfig/i18n and reboot the system and then try a registration. System registrated :-)

Thanks a lot for your assistance.


Kind of regards.
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