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Bug 1158501

Summary:	[ga][windows][disk mapping] Failed to retrieve disk mapping
Product:	Red Hat Enterprise Virtualization Manager	Reporter:	Jiri Belka <jbelka>
Component:	ovirt-guest-agent	Assignee:	Vinzenz Feenstra [evilissimo] <vfeenstr>
Status:	CLOSED NOTABUG	QA Contact:	Pavel Stehlik <pstehlik>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	3.5.0	CC:	ecohen, gklein, iheim, lsurette, mkenneth, rbalakri, yeylon
Target Milestone:	---	Keywords:	Triaged
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:	virt
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2014-10-30 11:18:26 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Jiri Belka 2014-10-29 14:00:44 UTC

Description of problem:
seems some OSes are not working correctly :/

* windows 8.1 64bit (for example)

~~~
Dummy-1::INFO::2014-07-31 15:52:54,983::ovirtguestservice::80::root::Starting OVirt Guest Agent service
Dummy-2::INFO::2014-07-31 15:52:54,990::ovirtagentlogic::270::root::Received an external command: refresh...
Dummy-2::ERROR::2014-07-31 15:52:55,033::guestagentwin32::106::root::Error retrieving network interfaces.
Traceback (most recent call last):
  File "GuestAgentWin32.pyc", line 84, in GetNetworkInterfaces
  File "win32com\client\__init__.pyc", line 95, in Dispatch
  File "win32com\client\dynamic.pyc", line 108, in _GetGoodDispatchAndUserName
  File "win32com\client\dynamic.pyc", line 85, in _GetGoodDispatch
com_error: (-2147221008, 'CoInitialize has not been called.', None, None)
Dummy-2::ERROR::2014-07-31 15:52:56,036::guestagentwin32::506::root::Failed to retrieve disk mapping
Traceback (most recent call last):
  File "GuestAgentWin32.pyc", line 497, in getDiskMapping
  File "win32com\client\__init__.pyc", line 95, in Dispatch
  File "win32com\client\dynamic.pyc", line 108, in _GetGoodDispatchAndUserName
  File "win32com\client\dynamic.pyc", line 85, in _GetGoodDispatch
com_error: (-2147221008, 'CoInitialize has not been called.', None, None)
Dummy-2::INFO::2014-07-31 15:53:02,885::ovirtagentlogic::270::root::Received an external command: api-version...
Dummy-2::INFO::2014-07-31 15:53:02,885::ovirtagentlogic::109::root::API Version updated from 0 to 1
Dummy-1::INFO::2014-07-31 15:53:39,545::ovirtguestservice::94::root::Stopping OVirt Guest Agent service
Dummy-1::INFO::2014-10-29 13:39:24,193::ovirtguestservice::80::root::Starting OVirt Guest Agent service
Dummy-1::INFO::2014-10-29 13:50:32,411::ovirtguestservice::94::root::Stopping OVirt Guest Agent service
Dummy-1::INFO::2014-10-29 13:50:34,459::ovirtguestservice::80::root::Starting OVirt Guest Agent service
Dummy-1::INFO::2014-10-29 13:51:28,348::ovirtguestservice::94::root::Stopping OVirt Guest Agent service
Dummy-1::INFO::2014-10-29 13:51:55,209::ovirtguestservice::80::root::Starting OVirt Guest Agent service
Dummy-2::INFO::2014-10-29 13:51:55,209::ovirtagentlogic::270::root::Received an external command: refresh...
Dummy-2::ERROR::2014-10-29 13:51:55,223::guestagentwin32::106::root::Error retrieving network interfaces.
Traceback (most recent call last):
  File "GuestAgentWin32.pyc", line 84, in GetNetworkInterfaces
  File "win32com\client\__init__.pyc", line 95, in Dispatch
  File "win32com\client\dynamic.pyc", line 108, in _GetGoodDispatchAndUserName
  File "win32com\client\dynamic.pyc", line 85, in _GetGoodDispatch
com_error: (-2147221008, 'CoInitialize has not been called.', None, None)
Dummy-2::ERROR::2014-10-29 13:51:56,240::guestagentwin32::506::root::Failed to retrieve disk mapping
Traceback (most recent call last):
  File "GuestAgentWin32.pyc", line 497, in getDiskMapping
  File "win32com\client\__init__.pyc", line 95, in Dispatch
  File "win32com\client\dynamic.pyc", line 108, in _GetGoodDispatchAndUserName
  File "win32com\client\dynamic.pyc", line 85, in _GetGoodDispatch
com_error: (-2147221008, 'CoInitialize has not been called.', None, None)
Dummy-2::INFO::2014-10-29 13:51:59,598::ovirtagentlogic::270::root::Received an external command: api-version...
Dummy-2::INFO::2014-10-29 13:51:59,598::ovirtagentlogic::109::root::API Version updated from 0 to 1
~~~

Version-Release number of selected component (if applicable):
3.5.6

How reproducible:
100%

Steps to Reproduce:
1. windows 8.1 64 bit with WGT installed
2. start GA
3. you can modify guestagent.py on a host to get value of mapping (https://bugzilla.redhat.com/show_bug.cgi?id=1127607#c2)

Actual results:
empty and error in GA log

Expected results:
should work

Additional info:

Comment 1 Jiri Belka 2014-10-30 11:18:26 UTC

i can't reproduce generally, only some delay.