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Bug 1175284 - rhsm-debug --no-archive --destination <destination Loc> throws [Errno 18] Invalid cross-device link
Summary: rhsm-debug --no-archive --destination <destination Loc> throws [Errno 18] Inv...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.1
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: 7.1
Assignee: William Poteat
QA Contact: John Sefler
URL:
Whiteboard:
Depends On:
Blocks: rhsm-rhel71
TreeView+ depends on / blocked
 
Reported: 2014-12-17 12:52 UTC by Shwetha Kallesh
Modified: 2018-06-15 21:55 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2015-03-05 13:16:54 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2015:0502 0 normal SHIPPED_LIVE subscription-manager bug fix and enhancement update 2015-03-05 16:20:39 UTC

Description Shwetha Kallesh 2014-12-17 12:52:50 UTC 
Description of problem:
rhsm-debug --no-archive --destination <destination Loc> throws [Errno 18] Invalid cross-device link and rhsm logs says "Unable to create zip file of system information"

Version-Release number of selected component (if applicable):
[root@dhcp35-236 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 0.9.36-1
subscription management rules: 5.11
subscription-manager: 1.13.10-1.git.3.aa2f549.el7
python-rhsm: 1.13.8-1.git.0.e44a940.el7

How reproducible:


Steps to Reproduce:
[root@dhcp35-236 ~]# ls /home/shwetha/Desktop/
 
[root@dhcp35-236 ~]# rhsm-debug system --destination /home/shwetha/Desktop/ --no-archive
[Errno 18] Invalid cross-device link
 
[root@dhcp35-236 ~]# ls /home/shwetha/Desktop/
rhsm-debug-system-20141217-910030
 
 
[root@dhcp35-236 ~]# tail -f /var/log/rhsm/rhsm.log
2014-12-17 15:53:01,068 [DEBUG] rhsm-debug @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, redhat-uep.pem, candlepin-ca.pem, 10.pem
2014-12-17 15:53:01,068 [DEBUG] rhsm-debug @connection.py:466 - Making request: GET /candlepin/consumers/3d3b764c-2e44-428d-8890-b88b30a49f9d/owner
2014-12-17 15:53:01,148 [DEBUG] rhsm-debug @connection.py:489 - Response: status=200
2014-12-17 15:53:01,149 [DEBUG] rhsm-debug @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, redhat-uep.pem, candlepin-ca.pem, 10.pem
2014-12-17 15:53:01,150 [DEBUG] rhsm-debug @connection.py:466 - Making request: GET /candlepin/owners/admin/subscriptions
2014-12-17 15:53:01,485 [DEBUG] rhsm-debug @connection.py:489 - Response: status=200
2014-12-17 15:53:01,637 [DEBUG] rhsm-debug @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, redhat-uep.pem, candlepin-ca.pem, 10.pem
2014-12-17 15:53:01,637 [DEBUG] rhsm-debug @connection.py:466 - Making request: GET /candlepin/consumers/3d3b764c-2e44-428d-8890-b88b30a49f9d
2014-12-17 15:53:01,734 [DEBUG] rhsm-debug @connection.py:489 - Response: status=200
2014-12-17 15:53:01,737 [DEBUG] rhsm-debug @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, redhat-uep.pem, candlepin-ca.pem, 10.pem
2014-12-17 15:53:01,738 [DEBUG] rhsm-debug @connection.py:466 - Making request: GET /candlepin/consumers/3d3b764c-2e44-428d-8890-b88b30a49f9d/compliance
2014-12-17 15:53:01,854 [DEBUG] rhsm-debug @connection.py:489 - Response: status=200
2014-12-17 15:53:01,857 [DEBUG] rhsm-debug @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, redhat-uep.pem, candlepin-ca.pem, 10.pem
2014-12-17 15:53:01,857 [DEBUG] rhsm-debug @connection.py:466 - Making request: GET /candlepin/consumers/3d3b764c-2e44-428d-8890-b88b30a49f9d/entitlements?exclude=certificates.key&exclude=certificates.cert
2014-12-17 15:53:01,940 [DEBUG] rhsm-debug @connection.py:489 - Response: status=200
2014-12-17 15:53:01,942 [DEBUG] rhsm-debug @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, redhat-uep.pem, candlepin-ca.pem, 10.pem
2014-12-17 15:53:01,943 [DEBUG] rhsm-debug @connection.py:466 - Making request: GET /candlepin/owners/admin/pools?consumer=3d3b764c-2e44-428d-8890-b88b30a49f9d&listall=true
2014-12-17 15:53:02,224 [DEBUG] rhsm-debug @connection.py:489 - Response: status=200
2014-12-17 15:53:02,289 [ERROR] rhsm-debug @managercli.py:157 - Unable to create zip file of system information: [Errno 18] Invalid cross-device link
2014-12-17 15:53:02,289 [ERROR] rhsm-debug @managercli.py:158 - [Errno 18] Invalid cross-device link
Traceback (most recent call last):
  File "/usr/share/rhsm/rhsm_debug/debug_commands.py", line 177, in _do_command
    os.rename(content_path, dest_dir_name)
OSError: [Errno 18] Invalid cross-device link

Actual results:


Expected results:


Additional info:
Comment 2 William Poteat 2015-01-14 20:02:46 UTC 
master commit f6b126f0e097db74c633db1a6de9e65d1419f9b4
Comment 4 Shwetha Kallesh 2015-01-16 12:26:14 UTC 
Verified!!



[root@dhcp35-236 home]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.26.7-1
subscription management rules: 5.12
subscription-manager: 1.13.16-1.el7
python-rhsm: 1.13.10-1.el7


[root@dhcp35-236 home]# rhsm-debug system --destination /home/shwetha/Desktop/ --no-archive
To use the no-archive option, the destination directory '/home/shwetha/Desktop/' must exist on the same file system as the data assembly directory '/var/spool/rhsm/debug'.

[root@dhcp35-236 home]# df /var/spool/rhsm/debug
Filesystem            1K-blocks     Used Available Use% Mounted on
/dev/mapper/rhel-root  52403200 18200720  34202480  35% /


[root@dhcp35-236 home]# df /home/shwetha/Desktop/ 
Filesystem            1K-blocks   Used Available Use% Mounted on
/dev/mapper/rhel-home 427041048 773124 426267924   1% /home

^^ /home/shwetha/Desktop/ is on a different file system than that of /var/spool/rhsm/debug 

[root@dhcp35-236 ~]# tail -f /var/log/rhsm/rhsm.log
2015-01-16 17:53:53,306 [DEBUG] rhsm-debug:29946 @plugins.py:569 - loaded plugin modules: [<module 'container_content' from '/usr/share/rhsm-plugins/container_content.pyc'>, <module 'ostree_content' from '/usr/share/rhsm-plugins/ostree_content.pyc'>]
2015-01-16 17:53:53,306 [DEBUG] rhsm-debug:29946 @plugins.py:570 - loaded plugins: {'container_content.ContainerContentPlugin': <container_content.ContainerContentPlugin object at 0x1f4aa90>, 'ostree_content.OstreeContentPlugin': <ostree_content.OstreeContentPlugin object at 0x1f54050>}
2015-01-16 17:53:53,306 [DEBUG] rhsm-debug:29946 @identity.py:131 - Loading consumer info from identity certificates.
2015-01-16 17:53:53,306 [DEBUG] rhsm-debug:29946 @identity.py:143 - Reload of consumer identity cert /etc/pki/consumer/cert.pem raised an exception with msg: [Errno 2] No such file or directory: '/etc/pki/consumer/key.pem'
2015-01-16 17:53:53,307 [DEBUG] rhsm-debug:29946 @profile.py:97 - Loading current RPM profile.
2015-01-16 17:53:53,366 [INFO] rhsm-debug:29946 @managercli.py:348 - Client Versions: {'python-rhsm': '1.13.10-1.el7', 'subscription-manager': '1.13.16-1.el7'}
2015-01-16 17:53:53,367 [INFO] rhsm-debug:29946 @connection.py:682 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False
2015-01-16 17:53:53,367 [INFO] rhsm-debug:29946 @connection.py:693 - Connection Built: host: subscription.rhn.stage.redhat.com, port: 443, handler: /subscription
2015-01-16 17:53:53,367 [INFO] rhsm-debug:29946 @connection.py:689 - Using no auth
2015-01-16 17:53:53,367 [INFO] rhsm-debug:29946 @connection.py:693 - Connection Built: host: subscription.rhn.stage.redhat.com, port: 443, handler: /subscription
2015-01-16 17:53:53,379 [DEBUG] rhsm-debug:29946 @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-ca.pem, 10.pem, candlepin-stage.pem, redhat-uep.pem
2015-01-16 17:53:53,379 [DEBUG] rhsm-debug:29946 @connection.py:469 - Making request: GET /subscription/
2015-01-16 17:53:54,580 [DEBUG] rhsm-debug:29946 @connection.py:492 - Response: status=200
2015-01-16 17:53:54,581 [DEBUG] rhsm-debug:29946 @connection.py:709 - Server supports the following resources:
2015-01-16 17:53:54,581 [DEBUG] rhsm-debug:29946 @connection.py:710 - {'': '/', 'guestids': '/consumers/{consumer_uuid}/guestids', 'cdn': '/cdn', 'content_overrides': '/consumers/{consumer_uuid}/content_overrides', 'hypervisors': '/hypervisors', 'serials': '/serials', 'deleted_consumers': '/deleted_consumers', 'consumers': '/consumers', 'migrations': '/migrations', 'content': '/content', 'entitlements': '/entitlements', 'consumertypes': '/consumertypes', 'status': '/status', 'jobs': '/jobs', 'users': '/users', 'subscriptions': '/subscriptions', 'rules': '/rules', 'distributor_versions': '/distributor_versions', 'statistics/generate': '/statistics/generate', 'activation_keys': '/activation_keys', 'atom': '/atom', 'owners': '/owners', 'roles': '/roles', 'admin': '/admin', 'events': '/events', 'products': '/products', 'pools': '/pools', 'crl': '/crl'}
2015-01-16 17:53:54,582 [DEBUG] rhsm-debug:29946 @connection.py:420 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-ca.pem, 10.pem, candlepin-stage.pem, redhat-uep.pem
2015-01-16 17:53:54,582 [DEBUG] rhsm-debug:29946 @connection.py:469 - Making request: GET /subscription/status
2015-01-16 17:53:55,793 [DEBUG] rhsm-debug:29946 @connection.py:492 - Response: status=200
2015-01-16 17:53:55,794 [INFO] rhsm-debug:29946 @managercli.py:359 - Server Versions: {'rules-version': '5.12', 'candlepin': '0.9.26.7-1', 'server-type': 'This system is currently not registered.'}
Comment 6 errata-xmlrpc 2015-03-05 13:16:54 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHBA-2015-0502.html
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