Bug 1179503 - Catalog Item doesn't load in IE
Summary: Catalog Item doesn't load in IE
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: UI - OPS
Version: 5.3.0
Hardware: Unspecified
OS: Unspecified
high
high
Target Milestone: GA
: 5.4.0
Assignee: Harpreet Kataria
QA Contact: Thom Carlin
URL:
Whiteboard:
Depends On:
Blocks: 1180252
TreeView+ depends on / blocked
 
Reported: 2015-01-06 23:03 UTC by Jared Deubel
Modified: 2019-02-15 13:59 UTC (History)
7 users (show)

Fixed In Version: 5.4.0.0.11
Doc Type: Bug Fix
Doc Text:
In the previous version of CloudForms Management Engine, catalog item did not load in Microsoft Internet Explorer due to redundant setSortImgState call against DhtmlxGrid object. This bug has been fixed by removing the redundant setSortImgState call against DhtmlxGrid object. Catalog item now loads correctly in Internet Explorer.
Clone Of:
: 1180252 (view as bug list)
Environment:
Last Closed: 2015-06-16 12:46:59 UTC
Category: ---
Cloudforms Team: ---
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2015:1100 0 normal SHIPPED_LIVE CFME 5.4.0 bug fixes, and enhancement update 2015-06-16 16:28:42 UTC

Description Jared Deubel 2015-01-06 23:03:07 UTC
Description of problem:
Client is on CloudForms verison 5.3.0.15.20140929084440_2192916
Brower IE 9.0.8112.16421

Services>Catalogs page, when any Catalog Item is clicked under "service Catalogs" accordion,  All Services>[catalog]>[catalog item],  the page shows loading logo, and the loading logo spins without ever finish loading. 

If we click on the Catalog name in the accordion, and click on order on the right hand panel with a list of catalog items listed, the order page displays but the expected dialog does not show.

Version-Release number of selected component (if applicable):
5.3.0.15

Comment 6 CFME Bot 2015-01-08 20:25:59 UTC
New commit detected on manageiq/master:
https://github.com/ManageIQ/manageiq/commit/2f047fab5021d222ef291a9ebaa284152e1267ec

commit 2f047fab5021d222ef291a9ebaa284152e1267ec
Author:     Harpreet Kataria <hkataria>
AuthorDate: Thu Jan 8 12:39:09 2015 -0500
Commit:     Harpreet Kataria <hkataria>
CommitDate: Thu Jan 8 12:39:09 2015 -0500

    Removed redundant setSortImgState call against DhtmlxGrid object.
    
    Don't need to call setSortImgState on a DhtmlxGrid object when x_gtl partial is being replaced, this was causing an issue in IE, was preventing Catalog explorer screens to load in IE.
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1180252
    https://bugzilla.redhat.com/show_bug.cgi?id=1179503

 vmdb/app/controllers/catalog_controller.rb | 2 --
 1 file changed, 2 deletions(-)

Comment 7 CFME Bot 2015-01-08 21:16:18 UTC
New commit detected on cfme/5.3.z:
https://code.engineering.redhat.com/gerrit/gitweb?p=cfme.git;a=commitdiff;h=41c70cdcdac97dfa07cdbe7762d61b41c26c365a

commit 41c70cdcdac97dfa07cdbe7762d61b41c26c365a
Author:     Harpreet Kataria <hkataria>
AuthorDate: Thu Jan 8 12:39:09 2015 -0500
Commit:     Harpreet Kataria <hkataria>
CommitDate: Thu Jan 8 16:12:31 2015 -0500

    Removed redundant setSortImgState call against DhtmlxGrid object.
    
    Don't need to call setSortImgState on a DhtmlxGrid object when x_gtl partial is being replaced, this was causing an issue in IE, was preventing Catalog explorer screens to load in IE.
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1180252
    https://bugzilla.redhat.com/show_bug.cgi?id=1179503
    (cherry picked from commit 2f047fa)

 vmdb/app/controllers/catalog_controller.rb | 2 --
 1 file changed, 2 deletions(-)

Comment 9 Thom Carlin 2015-03-13 10:41:48 UTC
Verified in build version 5.4.0.0.11.20150309201930_8b6a235

Comment 11 errata-xmlrpc 2015-06-16 12:46:59 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHBA-2015-1100.html


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