Description of problem: Customer raised problem that if ssh-agent isn't running, ssh-add won't work. Henry Jakiela: The ssh-add command in section 1.1 does not work. I get the message: "Could not open a connection to your authentication agent." If you require that the user already be running ssh-agent before trying this, that should be made clear, with a pointer to instructions on the right way to start ssh-agent. https://access.redhat.com/articles/1249993