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Bug 1212460

Summary: Animated busy mouse cursor is missing in VNC session.
Product: Red Hat Enterprise Linux 6 Reporter: amit yadav <ayadav>
Component: tigervncAssignee: Jan Grulich <jgrulich>
Status: CLOSED WONTFIX QA Contact: Desktop QE <desktop-qa-list>
Severity: medium Docs Contact:
Priority: medium    
Version: 6.6CC: ashishks, asmwarrior, cww, jgrulich
Target Milestone: rc   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2017-05-31 20:30:04 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1172231, 1269194    

Description amit yadav 2015-04-16 13:09:59 UTC
Description of problem:

When starting an application in GNOME (i.e. Firefox), the mouse pointer should turn in a spinning icon (animated). However in stead of this animated pointer, there is no pointer shown at all.

Version-Release number of selected component (if applicable):

tigervnc-server-1.1.0-16.el6.x86_64

How reproducible:
Always

Steps to Reproduce:

- On RHEL6.6 system install tigervnc-server-1.1.0-16.el6.x86_64.
- As a user start a vncserver:
~~~
  $ vncserver
~~~
- Connect to the VNC session with a client.
- Start Firefox from the GNOME panel.
- Watch the mouse pointer disappear until Firefox has started (if the VNC client option "Show dot when no cursor" is set, a square dot will be shown)


Actual results:

Not getting animated/normal cursor.

Expected results:

Should get animated cursor.

Additional info:

Downgrading tigervnc-server to  tigervnc-server-1.0.90-0.17.20110314svn4359.el6.x86_64 resolves the issue.

Comment 4 asmwarrior 2016-08-17 01:35:22 UTC
I see the same problem. I use the Centos 6.7(Final), and I installed the default vnc-server which is the tigervnc-server-1.1.0, and the xrdp (from EPEL, and I follow those steps in this page: http://ajmatson.net/wordpress/2014/01/install-xrdp-remote-desktop-to-centos-6-5/ )

Comment 5 asmwarrior 2016-08-17 02:15:33 UTC
OK, I test the pure tigervnc-server 1.1.0 running on Centos 6.7. If I use the Vncviewer(I use the VNC viewer from RealVNC under Windows XP), and I see the busy mouse cursor becomes a black dot point.

But if I use the xrdp, then I see the busy mouse cursor just disappeared(missing). So this is the big problem.

Comment 11 Chris Williams 2017-05-31 20:30:04 UTC
Red Hat Enterprise Linux 6 transitioned to the Production 3 Phase on May 10, 2017.  During the Production 3 Phase, Critical impact Security Advisories (RHSAs) and selected Urgent Priority Bug Fix Advisories (RHBAs) may be released as they become available.

The official life cycle policy can be reviewed here:

http://redhat.com/rhel/lifecycle

This issue does not appear to meet the inclusion criteria for the Production Phase 3 and will be marked as CLOSED/WONTFIX. If this remains a critical requirement, please contact Red Hat Customer Support to request a re-evaluation of the issue, citing a clear business justification.  Red Hat Customer Support can be contacted via the Red Hat Customer Portal at the following URL:

https://access.redhat.com