Bug 123208 - people entering new enterprise bugs should be reminded of support's availability
Summary: people entering new enterprise bugs should be reminded of support's availability
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Bugzilla
Classification: Community
Component: Bugzilla General
Version: 2.18
Hardware: All
OS: Linux
medium
medium
Target Milestone: ---
Assignee: David Lawrence
QA Contact: David Lawrence
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2004-05-13 20:11 UTC by Suzanne Hillman
Modified: 2007-04-18 17:07 UTC (History)
1 user (show)

Fixed In Version: 2.18
Clone Of:
Environment:
Last Closed: 2006-04-11 03:40:45 UTC
Embargoed:


Attachments (Terms of Use)

Description Suzanne Hillman 2004-05-13 20:11:07 UTC
Description of problem:
A fair number of new enterprise bugs are things that should have gone
through support. Because of this, I believe that it makes sense to
have a prompt when someone tries to enter a new RHEL or RHEL public
beta bug, suggesting that they might want to contact support (if they
have an an active support entitlement), with a link to that page. 

Something similar to what's already on the bugzilla home page might be
good (I didn't actually even know that was there, but I also rarely
use that page).

Not sure, but it also might be wise to have this _not_ happen if a
user is logged in with a redhat.com address.

Version-Release number of selected component (if applicable):
Bugzilla Version 2.17.1

Comment 1 David Lawrence 2004-10-08 16:26:34 UTC
Would adding an additional blurb at the top of the bug entry page when
the RHEL product is detected stating that other support options are
available be suitable you think?

Comment 2 Suzanne Hillman 2004-10-12 19:09:53 UTC
Possibly, yes. Better than nothing, certainly. Thank you!

Comment 3 David Lawrence 2006-04-08 17:51:03 UTC
Red Hat's current Bugzilla version is 2.18. I am moving all older open bugs to
this version. Any bugs against the older versions will need to be verified that
they are still bugs. This will help me also to sort them better.

Comment 4 Suzanne Hillman 2006-04-10 19:31:20 UTC
I have no way to test this, being as my account is a redhat.com one, and I no
longer do bug triage, so have no way to compare how many bugs are coming in that
should be against support as vs used to.

Comment 5 David Lawrence 2006-04-11 03:40:45 UTC
Added short blurb to enter bug page about Red Hat Support.


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