Bug 123208 – people entering new enterprise bugs should be reminded of support's availability

Bug 123208 - people entering new enterprise bugs should be reminded of support's availability

Summary:	people entering new enterprise bugs should be reminded of support's availability

Status:	CLOSED CURRENTRELEASE

Aliases:	None

Product:	Bugzilla
Classification:	Community
Component:	Bugzilla General (Show other bugs)
Sub Component:
Version:	2.18
Hardware:	All Linux

Priority	medium Severity medium (vote)
Target Milestone:	---
Target Release:	---
Assigned To:	David Lawrence
QA Contact:	David Lawrence
Docs Contact:

URL:
Whiteboard:
Keywords:	FutureFeature

Depends On:
Blocks:
	Show dependency tree / graph

Reported:	2004-05-13 16:11 EDT by Suzanne Hillman
Modified:	2007-04-18 13:07 EDT (History)
CC List:	1 user (show)

See Also:
Fixed In Version:	2.18
Doc Type:	Enhancement
Doc Text:
Story Points:	---
Clone Of:
Environment:
Last Closed:	2006-04-10 23:40:45 EDT
Type:	---
Regression:	---
Mount Type:	---
Documentation:	---
CRM:
Verified Versions:
Category:	---
oVirt Team:	---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---

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Groups: None (edit)

Description Suzanne Hillman 2004-05-13 16:11:07 EDT

Description of problem:
A fair number of new enterprise bugs are things that should have gone
through support. Because of this, I believe that it makes sense to
have a prompt when someone tries to enter a new RHEL or RHEL public
beta bug, suggesting that they might want to contact support (if they
have an an active support entitlement), with a link to that page. 

Something similar to what's already on the bugzilla home page might be
good (I didn't actually even know that was there, but I also rarely
use that page).

Not sure, but it also might be wise to have this _not_ happen if a
user is logged in with a redhat.com address.

Version-Release number of selected component (if applicable):
Bugzilla Version 2.17.1

Comment 1 David Lawrence 2004-10-08 12:26:34 EDT

Would adding an additional blurb at the top of the bug entry page when
the RHEL product is detected stating that other support options are
available be suitable you think?

Comment 2 Suzanne Hillman 2004-10-12 15:09:53 EDT

Possibly, yes. Better than nothing, certainly. Thank you!

Comment 3 David Lawrence 2006-04-08 13:51:03 EDT

Red Hat's current Bugzilla version is 2.18. I am moving all older open bugs to
this version. Any bugs against the older versions will need to be verified that
they are still bugs. This will help me also to sort them better.

Comment 4 Suzanne Hillman 2006-04-10 15:31:20 EDT

I have no way to test this, being as my account is a redhat.com one, and I no
longer do bug triage, so have no way to compare how many bugs are coming in that
should be against support as vs used to.

Comment 5 David Lawrence 2006-04-10 23:40:45 EDT

Added short blurb to enter bug page about Red Hat Support.

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