Red Hat Bugzilla – Bug 124180
xsane identifies but fails to work with HP scanjet 6200C USB flatbed scanner
Last modified: 2007-11-30 17:10:43 EST
Description of problem:
scanimage, both command line and x clients, fail to communicate with
the scanner after having correctly identified it. This is probably a
bug in the hp libusb sane backend.
The scanner is a Hewlett Packard ScanJet 6200C. It worked in Fedora
Core 1 with no difficulties on the same hardware. This bug appeared
immediately folowing upgrade to FC2.
I have reports that the same scanner will work when attached with a
SCSI cable. Since I don't have a SCSI controller on my machine,
however, I can't test this.
Version-Release number of selected component (if applicable):
xsane 0.92-10, kernel 2.6.5-1.358, libusb 0.1.8-2.1
Always, every time.
Steps to Reproduce:
1."scanimage -L" identifies scanner correctly
"device `hp:libusb:001:002' is a Hewlett-Packard ScanJet 62x0C flatbed
"scanimage: unable to determine option count"
scanimage fails, after having correctly identified the scanner
scanimage should have directed .pnm data to STDOUT
Typical session follows -
[inti@atacama] scanimage -L
device `hp:libusb:001:002' is a Hewlett-Packard ScanJet 62x0C flatbed
scanimage: unable to determine option count
Does switching the scanner off and then on help?
No, it's not that easy, unfortunately. The problem persists.
Unplugging it and plugging it back in produces the following error.
[inti@atacama] tail /var/log/messages
May 24 09:55:11 localhost kernel: usb 1-1: new full speed USB device
using address 3
May 24 09:55:20 localhost kernel: usb 1-1: control timeout on ep0out
By the way, this same bug seems to have been reported in th fedora
forum, though there is no fix there, or even a real diagnosis.
Also, I found a report of something similar in the fedora test list
archives. Again, no solution.
Thanks for responding so quickly!
Same problem here. XSane responds _very_ slow and outputs a 'Failed to
start scanner. End of file reached' message after 5-10 minutes.
Same problem here. The scanner is a Hewlett Packard ScanJet 6300C.
Xsane fail to communicate with the scanner after having correctly
identified it. Xsane responds Error during read: Error during device I/O.
The same thing with a ScanJet 5200C (worked fine on FC1). I get a
"Error during read: Error during device I/O." and the following shows
up in /var/log/messages:
Jun 2 18:22:42 phaal kernel: usbfs: USBDEVFS_BULK failed dev 4 ep
0x81 len 4096 ret -108
I just tried the latest version of sane-backends from the SANE CVS
repository and got it working. This problem seems to be have been
fixed there about two months ago. At least I can scan again with my
5200C, but I would definitely appreciate an update in RPM format so I
can install it on more machines:D
Excellent news that this is fixed in CVS.
But we're obviously not going to ship a random CVS snapshot. :-) See
if you can look through the changelog to identify the particular
change that fixed the problem. I'm afraid I don't have the hardware
to do testing myself.
Apparently we are dealing with several bugs. Armijn's error messages
were different from the ones I was getting. I just compiled the latest
sane-backends cvs source and tried it, with exactly the same results
as described in the original bug report. So either the bug is not in
sane-backends, or it has not yet been fixed there.
The relevant line from the sane-backends 1.0.14 changelog is:
2004-03-27 Peter Kirchgessner <firstname.lastname@example.org>
* backend/hp.c, hp-scl.c, hp.h, doc/sane-hp.man,
doc-descriptions/hp.desc: Fix problem with USB-connections
on Linux 2.6.x. Add environment SANE_HP_KEPPOPEN... and
don't close connections for USB.
However, again, this has not fixed the bug I reported here, though
apparently it fixed the problem Armijn was having.
OK, I grabbed a few files from the SANE CVS that were marked with
"Keep USB-connection open (was problem with Linux 2.6.x)", patched the
sane-backends-1.0.13 tarball, rebuilt the RPM, installed it. It
worked, but scanimage doesn't see my scanner anymore.
It might actually be better to make an RPM for 1.0.14 (released a
month ago, with this fix) and release that instead of patching 1.0.13
(right?). Anyway, I will attach a patch anyway...
Created attachment 100801 [details]
patch for sane-backends 1.0.13, ripped from SANE CVS, has some issues though...
Hmm, forget what I said about scanimage, because it works just fine
now, probably some PEBKAC on my side. If these are two different bugs,
I guess this report should be split?
Yes, ideally: one bug per report. :-)
To be honest it had slipped my noticed that sane-backends-1.0.14 had
been released. I'll update rawhide so we can give it some testing,
and it's certainly the kind of package that a update could be done for
without too much trouble.
Problem Comment #4 is solved by patch from Comment #13. Scanner
HP6300C by USB work OK.
Hmm, that's weird as I can make previews now, but sometimes I can't
scan, especially after waiting a little while between making a preview
and the final scan (a few minutes), I get timeouts and can't make
previews anymore, unless I disconnect the scanner and turn it off. I
used the patch I submitted earlier. So, *be warned* if you want to use
the patch and it's best to wait for an official update!
I am having the same problem as described in Comment #4 on an HP 6350
attached via USB. I found the packages:
under the development tree and wanted to report that they seem to have
resolved the problem for me under FC2. I have scanned the needed four
pages to "Save" as tiff under xsane....
So is it okay to close this as RAWHIDE now?