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Bug 1242798

Summary: DBus traceback happens when registration and attaching subscriptions.
Product: Red Hat Enterprise Linux 7 Reporter: qianzhan
Component: subscription-managerAssignee: candlepin-bugs
Status: CLOSED DUPLICATE QA Contact: John Sefler <jsefler>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 7.2CC: alikins, gxing, shihliu
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: subscription-manager-1.15.7-1 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2015-07-30 22:50:04 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
rhsm.log none

Description qianzhan 2015-07-14 08:22:02 UTC 
Description of problem:
DBus traceback happens when registration and attaching subscriptions.

Version-Release number of selected component (if applicable):


How reproducible:
always.

Steps to Reproduce:
1. Remove rhsm.log
[root@dhcp-128-65 ~]# rm -rf /var/log/rhsm/rhsm.log 

2. Register system and check rhsm.log:
[root@dhcp-128-65 ~]# subscription-manager register
Username: admin
Password: 
The system has been registered with ID: 3d523f7c-284c-40ff-9f98-3fe72d50407f 
[root@dhcp-128-65 ~]# tail -20 /var/log/rhsm/rhsm.log 
ImportError: No module named ga

2015-07-14 08:15:28,797 [DEBUG] subscription-manager:6422 @dbus_interface.py:46 - Unable to connect to dbus
2015-07-14 08:15:28,797 [ERROR] subscription-manager:6422 @dbus_interface.py:47 - org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 36, in __init__
    follow_name_owner_changes=self.has_main_loop)
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 69, in _get_validity_object
    return self.bus.get_object(*args, **kwargs)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib64/python2.7/site-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib64/python2.7/site-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

3. Attach subscriptions and check rhsm.log:
[root@dhcp-128-65 ~]# subscription-manager attach --auto


Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

[root@dhcp-128-65 ~]# tail -20 /var/log/rhsm/rhsm.log 
ImportError: No module named ga

2015-07-14 08:16:13,590 [DEBUG] subscription-manager:6476 @dbus_interface.py:46 - Unable to connect to dbus
2015-07-14 08:16:13,591 [ERROR] subscription-manager:6476 @dbus_interface.py:47 - org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 36, in __init__
    follow_name_owner_changes=self.has_main_loop)
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 69, in _get_validity_object
    return self.bus.get_object(*args, **kwargs)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib64/python2.7/site-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib64/python2.7/site-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

4. Remove subscriptions and check rhsm.log:
[root@dhcp-128-65 ~]# subscription-manager remove --all
1 subscription removed at the server.
1 local certificate has been deleted.
[root@dhcp-128-65 ~]# tail -20 /var/log/rhsm/rhsm.log 
ImportError: No module named ga

2015-07-14 08:16:53,254 [DEBUG] subscription-manager:6533 @dbus_interface.py:46 - Unable to connect to dbus
2015-07-14 08:16:53,254 [ERROR] subscription-manager:6533 @dbus_interface.py:47 - org.freedesktop.DBus.Error.TimedOut: Activation of com.redhat.SubscriptionManager timed out
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 36, in __init__
    follow_name_owner_changes=self.has_main_loop)
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 69, in _get_validity_object
    return self.bus.get_object(*args, **kwargs)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib64/python2.7/site-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib64/python2.7/site-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
DBusException: org.freedesktop.DBus.Error.TimedOut: Activation of com.redhat.SubscriptionManager timed out

5. Unregister and check rhsm.log.
[root@dhcp-128-65 ~]# subscription-manager unregister
System has been unregistered.
[root@dhcp-128-65 ~]# tail -20 /var/log/rhsm/rhsm.log 

2015-07-14 08:17:30,745 [DEBUG] subscription-manager:6539 @dbus_interface.py:46 - Unable to connect to dbus
2015-07-14 08:17:30,745 [ERROR] subscription-manager:6539 @dbus_interface.py:47 - org.freedesktop.DBus.Error.TimedOut: Activation of com.redhat.SubscriptionManager timed out
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 36, in __init__
    follow_name_owner_changes=self.has_main_loop)
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 69, in _get_validity_object
    return self.bus.get_object(*args, **kwargs)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib64/python2.7/site-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib64/python2.7/site-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
DBusException: org.freedesktop.DBus.Error.TimedOut: Activation of com.redhat.SubscriptionManager timed out
2015-07-14 08:17:30,747 [DEBUG] subscription-manager:6539 @utils.py:287 - No virt-who pid file, not attempting to restart


Actual results:
As step 2~ step 5, Dbus traceback happens when registering/unregistering and attaching/removing subscriptions.

Expected results:
There should not be traceback.

Additional info:
Please see attachment 'rhsm.log'
Comment 1 qianzhan 2015-07-14 08:22:49 UTC 
Created attachment 1051692 [details]
rhsm.log
Comment 3 Liushihui 2015-07-16 03:03:39 UTC 
When unregister system , it not only show"DBusException" as the bug's description but also show "ImportError" in the log. please see the detail as the following:
2015-07-16 10:51:01,954 [DEBUG] subscription-manager:32713 @identity.py:146 - Reload of consumer identity cert /etc/pki/consumer/cert.pem raised an exception with msg: [Errno 2] No such file or directory: '/etc/pki/consumer/key.pem'
2015-07-16 10:51:01,998 [ERROR] rhsmd:32715 @rhsmd:62 - Unhandled rhsmd exception caught by the logging excepthook: Traceback (most recent call last):
  File "/usr/libexec/rhsmd", line 68, in <module>
    from subscription_manager.ga import GObject as ga_GObject
ImportError: No module named ga

2015-07-16 10:51:26,974 [DEBUG] subscription-manager:32713 @dbus_interface.py:46 - Unable to connect to dbus
2015-07-16 10:51:26,974 [ERROR] subscription-manager:32713 @dbus_interface.py:47 - org.freedesktop.DBus.Error.TimedOut: Activation of com.redhat.SubscriptionManager timed out
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 36, in __init__
    follow_name_owner_changes=self.has_main_loop)
  File "/usr/share/rhsm/subscription_manager/dbus_interface.py", line 69, in _get_validity_object
    return self.bus.get_object(*args, **kwargs)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib64/python2.7/site-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib64/python2.7/site-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib64/python2.7/site-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
DBusException: org.freedesktop.DBus.Error.TimedOut: Activation of com.redhat.SubscriptionManager timed out
Comment 4 John Sefler 2015-07-16 12:13:15 UTC 
The import error was reported in bug 1241247
Comment 5 qianzhan 2015-07-22 06:52:46 UTC 
More info: When registering RHEL-7.2-20150720.0 to Satellite-6.1.0-RHEL-6-20150716.0, the following exception was displayed in rhsm.log, instead of DbusException:

[root@dhcp-128-17 ~]# subscription-manager register
Username: admin
Password: 
There was an issue with the backend service pulp: Pulp message bus connection issue.
[root@dhcp-128-17 ~]# tail -20 /var/log/rhsm/rhsm.log 
2015-07-22 02:23:00,093 [DEBUG] subscription-manager:5634 @connection.py:528 - Response: status=200
2015-07-22 02:23:00,096 [DEBUG] subscription-manager:5634 @connection.py:758 - Server supports the following resources: {'available_releases': '/katello/api/available_releases', 'status': '/katello/api/status/', 'distributors': '/katello/api/distributors/', 'content_overrides': '/katello/api/content_overrides', 'environments': '/katello/api/environments/', 'content_views': '/katello/api/content_views/', 'content_view_filters': '/katello/api/content_view_filters/', 'puppet_modules': '/katello/api/puppet_modules/', 'host_collections': '/katello/api/host_collections/', 'guestids': '/katello/api/guestids', 'docker_tags': '/katello/api/docker_tags/', 'systems': '/katello/api/systems/', 'gpg_keys': '/katello/api/gpg_keys/', 'grouped_docker_tags': '/katello/api/grouped_docker_tags/', 'capsules': '/katello/api/capsules/', 'users': '/katello/api/users/', 'sync_plans': '/katello/api/sync_plans/', 'subscriptions': '/katello/api/subscriptions/', 'docker_images': '/katello/api/docker_images/', 'content_view_versions': '/katello/api/content_view_versions/', 'packages': '/katello/api/packages/', 'organizations': '/katello/api/organizations/', 'package_groups': '/katello/api/package_groups/', 'repository_sets': '/katello/api/repository_sets/', 'repositories': '/katello/api/repositories/', 'products': '/katello/api/products/', 'activation_keys': '/katello/api/activation_keys/', 'errata': '/katello/api/errata/'}
2015-07-22 02:23:00,096 [DEBUG] subscription-manager:5634 @connection.py:500 - Making request: GET /rhsm/owners/Default_Organization/environments
2015-07-22 02:23:04,127 [DEBUG] subscription-manager:5634 @connection.py:528 - Response: status=200
2015-07-22 02:23:04,128 [DEBUG] subscription-manager:5634 @managercli.py:1171 - Using the only available environment: "Library"
2015-07-22 02:23:04,128 [DEBUG] subscription-manager:5634 @connection.py:500 - Making request: POST /rhsm/environments/1/consumers
2015-07-22 02:23:12,105 [DEBUG] subscription-manager:5634 @connection.py:528 - Response: status=500
2015-07-22 02:23:12,106 [ERROR] subscription-manager:5634 @managercli.py:1074 - There was an issue with the backend service pulp: Pulp message bus connection issue.
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/managercli.py", line 1069, in _do_command
    content_tags=self.installed_mgr.tags)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 833, in registerConsumer
    return self.conn.request_post(url, params)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 612, in request_post
    return self._request("POST", method, params)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 537, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 579, in validateResponse
    raise RestlibException(response['status'], error_msg)
RestlibException: There was an issue with the backend service pulp: Pulp message bus connection issue.
[root@dhcp-128-17 ~]#
Comment 6 Adrian Likins 2015-07-30 22:48:06 UTC 
(In reply to qianzhan from comment #5)
> More info: When registering RHEL-7.2-20150720.0 to
> Satellite-6.1.0-RHEL-6-20150716.0, the following exception was displayed in
> rhsm.log, instead of DbusException:
> 
> [root@dhcp-128-17 ~]# subscription-manager register
> Username: admin
> Password: 
> There was an issue with the backend service pulp: Pulp message bus
> connection issue.
> [root@dhcp-128-17 ~]# tail -20 /var/log/rhsm/rhsm.log 
> 2015-07-22 02:23:00,093 [DEBUG] subscription-manager:5634 @connection.py:528
> - Response: status=200
> 2015-07-22 02:23:00,096 [DEBUG] subscription-manager:5634 @connection.py:758
> - Server supports the following resources: {'available_releases':
> '/katello/api/available_releases', 'status': '/katello/api/status/',
> 'distributors': '/katello/api/distributors/', 'content_overrides':
> '/katello/api/content_overrides', 'environments':
> '/katello/api/environments/', 'content_views':
> '/katello/api/content_views/', 'content_view_filters':
> '/katello/api/content_view_filters/', 'puppet_modules':
> '/katello/api/puppet_modules/', 'host_collections':
> '/katello/api/host_collections/', 'guestids': '/katello/api/guestids',
> 'docker_tags': '/katello/api/docker_tags/', 'systems':
> '/katello/api/systems/', 'gpg_keys': '/katello/api/gpg_keys/',
> 'grouped_docker_tags': '/katello/api/grouped_docker_tags/', 'capsules':
> '/katello/api/capsules/', 'users': '/katello/api/users/', 'sync_plans':
> '/katello/api/sync_plans/', 'subscriptions': '/katello/api/subscriptions/',
> 'docker_images': '/katello/api/docker_images/', 'content_view_versions':
> '/katello/api/content_view_versions/', 'packages': '/katello/api/packages/',
> 'organizations': '/katello/api/organizations/', 'package_groups':
> '/katello/api/package_groups/', 'repository_sets':
> '/katello/api/repository_sets/', 'repositories':
> '/katello/api/repositories/', 'products': '/katello/api/products/',
> 'activation_keys': '/katello/api/activation_keys/', 'errata':
> '/katello/api/errata/'}
> 2015-07-22 02:23:00,096 [DEBUG] subscription-manager:5634 @connection.py:500
> - Making request: GET /rhsm/owners/Default_Organization/environments
> 2015-07-22 02:23:04,127 [DEBUG] subscription-manager:5634 @connection.py:528
> - Response: status=200
> 2015-07-22 02:23:04,128 [DEBUG] subscription-manager:5634
> @managercli.py:1171 - Using the only available environment: "Library"
> 2015-07-22 02:23:04,128 [DEBUG] subscription-manager:5634 @connection.py:500
> - Making request: POST /rhsm/environments/1/consumers
> 2015-07-22 02:23:12,105 [DEBUG] subscription-manager:5634 @connection.py:528
> - Response: status=500
> 2015-07-22 02:23:12,106 [ERROR] subscription-manager:5634
> @managercli.py:1074 - There was an issue with the backend service pulp: Pulp
> message bus connection issue.
> Traceback (most recent call last):
>   File "/usr/share/rhsm/subscription_manager/managercli.py", line 1069, in
> _do_command
>     content_tags=self.installed_mgr.tags)
>   File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 833, in
> registerConsumer
>     return self.conn.request_post(url, params)
>   File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 612, in
> request_post
>     return self._request("POST", method, params)
>   File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 537, in
> _request
>     self.validateResponse(result, request_type, handler)
>   File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 579, in
> validateResponse
>     raise RestlibException(response['status'], error_msg)
> RestlibException: There was an issue with the backend service pulp: Pulp
> message bus connection issue.
> [root@dhcp-128-17 ~]#

Thats a pulp server error, unrelated to dbus.
Comment 7 Adrian Likins 2015-07-30 22:50:04 UTC 
This is a part of 1241247, fixed in 1.15.7

*** This bug has been marked as a duplicate of bug 1241247 ***