Red Hat Bugzilla – Bug 1247890
virt-who shows communication error with subscription manager for ESX against SAM
Last modified: 2016-09-19 22:28:50 EDT
Description of problem: When system is registered to sam server, virt-who will show many error message when communicate with subscription-manager Version-Release number of selected component (if applicable): - RHEL7.2-20150720.0-Server-x86_64 + ESX6.0 against sam - virt-who-0.14-2.el7.noarch - subscription-manager-1.15.6-1.el7.x86_64 - python-rhsm-1.15.3-1.el7.x86_64 How reproducible: always Steps to Reproduce: 1. config /etc/rhsm/rhsm.conf for sam server rpm -ihv http://10.66.144.177/pub/candlepin-cert-consumer-samserv.redhat.com-1.0-1.noarch.rpm 2. config /etc/sysconfig/virt-who for esx mode # grep -v "^#" /etc/sysconfig/virt-who VIRTWHO_BACKGROUND=1 VIRTWHO_DEBUG=1 VIRTWHO_INTERVAL=5 VIRTWHO_ESX=1 VIRTWHO_ESX_OWNER=ACME_Corporation VIRTWHO_ESX_ENV=Library VIRTWHO_ESX_SERVER=10.66.78.89 VIRTWHO_ESX_USERNAME=administrator@vsphere.local VIRTWHO_ESX_PASSWORD=qwer1234P! 3. register host to sam server # subscription-manager register --username=admin --password=admin The system has been registered with ID: 345908e6-d255-44bf-bedf-2317de27217f # subscription-manager identity system identity: 345908e6-d255-44bf-bedf-2317de27217f name: dhcp-128-13.nay.redhat.com org name: ACME_Corporation org ID: ACME_Corporation 4. restart virt-who and check status # systemctl restart virt-who.service # systemctl status virt-who.service ● virt-who.service - Daemon for reporting virtual guest IDs to subscription-manager Loaded: loaded (/usr/lib/systemd/system/virt-who.service; disabled; vendor preset: disabled) Active: active (running) since Wed 2015-07-29 15:42:29 CST; 26s ago Main PID: 8572 (python) CGroup: /system.slice/virt-who.service ├─8572 /usr/bin/python /usr/share/virt-who/virtwho.py └─8577 /usr/bin/python /usr/share/virt-who/virtwho.py Jul 29 15:42:29 dhcp-128-13.nay.redhat.com systemd[1]: Started Daemon for reporting virtual guest IDs to subscription-manager. Jul 29 15:42:29 dhcp-128-13.nay.redhat.com systemd[1]: Starting Daemon for reporting virtual guest IDs to subscription-manager... Jul 29 15:42:29 dhcp-128-13.nay.redhat.com python[8572]: Using configuration "env/cmdline" ("esx" mode) 5. check rhsm.log 2015-07-29 15:43:25,168 [DEBUG] @subscriptionmanager.py:112 - Authenticating with certificate: /etc/pki/consumer/cert.pem 2015-07-29 15:43:25,199 [DEBUG] @subscriptionmanager.py:146 - Checking if server has capability 'hypervisor_async' 2015-07-29 15:43:25,230 [ERROR] @virtwho.py:177 - Error in communication with subscription manager: Traceback (most recent call last): File "/usr/share/virt-who/virtwho.py", line 160, in send self._sendGuestAssociation(report) File "/usr/share/virt-who/virtwho.py", line 191, in _sendGuestAssociation report.config.type) File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 147, in hypervisorCheckIn is_async = hasattr(self.connection, 'has_capability') and self.connection.has_capability('hypervisors_async') File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 787, in has_capability self._load_manager_capabilities() File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 778, in _load_manager_capabilities self.capabilities = self.capabilities['managerCapabilities'] KeyError: 'managerCapabilities' Actual results: Error in communication with subscription manager Expected results: It should show the right host/guest mapping info in rhsm.og, no any error exception Additional info:
It happened when start virt-who service, it also has the same problem when virt-who run at remote libvirt mode/rhevm mode/hyperv mode.
It looks like python-rhsm is missing some checks. Reassigning. Please check if this is a bug in python-rhsm or it's fault of virt-who. Thanks.
This was an issue with python-rhsm. A fix for this should be in as of commit: aba66ef25ebdcece72e9aaac7abf78d21b1cb9ff
commit c63f2dd51ea4b05f0c013e084dbe871bf3af5c4c Author: Christopher Snyder <csnyder@redhat.com> Date: Mon Aug 3 12:04:32 2015 -0400 1247890: KeyErrors are now caught when checking manager capabilities
Also includes: 89f63a06ffc2a523189b97de63bd5451ba67ea15 57e00f00f48ef18f8578975f88ac9d6491543702 aec81c065c282f55e99c8d232f8e9d543f177cf0 725ad4c95d78e7c13eb0a1141b59ad56404dae22 063791579ec3a08f87c7ba5e2ef4841465108da5
update python-rhsm to 1.15.4-3, this issue can be fixed, host/guests mapping info can be found normally.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://rhn.redhat.com/errata/RHBA-2015-2122.html