Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1254252 - Fields 'Customer Portal Username/Password' under Access Insights > Manage(Sat 6.1.1) should not be mandatory to use Insights service
Summary: Fields 'Customer Portal Username/Password' under Access Insights > Manage(Sat...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Insights
Version: Unspecified
Hardware: x86_64
OS: Unspecified
unspecified
high
Target Milestone: Unspecified
Assignee: Lindani Phiri
QA Contact: Anisha Narang
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2015-08-17 13:55 UTC by Anisha Narang
Modified: 2017-02-23 19:47 UTC (History)
2 users (show)

Fixed In Version: ruby193-rubygem-foreman-redhat_access-0.2.3-1
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2015-08-26 19:47:09 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
UI authentication error (46.17 KB, image/png)
2015-08-17 13:55 UTC, Anisha Narang 		no flags Details
UI authentication error (62.54 KB, image/png)
2015-08-17 13:56 UTC, Anisha Narang 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2015:1688 0 normal SHIPPED_LIVE Satellite 6.1 bug fix update 2015-08-26 23:46:50 UTC

Description Anisha Narang 2015-08-17 13:55:18 UTC 
Created attachment 1063863 [details]
UI authentication error

Description of problem:
The Access insights Service is not available to the user in Satellite 6.1.1 until he mentions 'Customer Portal Username/passowrd under RHAI> Manage tab.

Version-Release number of selected component (if applicable):
ruby193-rubygem-foreman-redhat_access-0.2.2-1.el7sat.noarch

How reproducible:


Steps to Reproduce:
1. Setup a Satellite 6.1.1 instance.
2. Register a client machine to the Satelite instance using:
subscription-manager register --activationkey <ak> --org <org name>
3.redhat-access-insights --register


Actual results:
[root@abc ~]# redhat-access-insights --register
ERROR: Upload failed!
Debug Information:
HTTP Status Code: 502
HTTP Status Text: Bad Gateway

[root@abc ~]# redhat-access-insights --test-connection
Connection test config:
Proxy config: None
Certificate Verification: /etc/rhsm/ca/katello-server-ca.pem

Testing upload_url connection:
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443/redhat_access/r/insights/uploads/
HTTP Status Code: 502
HTTP Status Text: Bad Gateway
Connection failed
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443
HTTP Status Code: 500
HTTP Status Text: Internal Server Error
Connection failed
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443/r
HTTP Status Code: 404
HTTP Status Text: Not Found
Connection failed
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443/r/insights
HTTP Status Code: 404
HTTP Status Text: Not Found
Connection failed
upload_url test success

Testing api_url connection:
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443/redhat_access/r/insights/
HTTP Status Code: 401
HTTP Status Text: Unauthorized
Connection failed
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443
HTTP Status Code: 401
HTTP Status Text: Unauthorized
Connection failed
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443/r
HTTP Status Code: 404
HTTP Status Text: Not Found
Connection failed
Testing: https://hp-dl320g6-01.rhts.eng.bos.redhat.com:443/r/insights
HTTP Status Code: 404
HTTP Status Text: Not Found
Connection failed
api_url test success

Connectivity tests completed successfully

refer screenshots for the UI.

Expected results:
Registration should have been successful, no mandatory Portal username/password should be there.

Additional info:
Comment 1 Anisha Narang 2015-08-17 13:56:45 UTC 
Created attachment 1063864 [details]
UI authentication error
Comment 3 Lindani Phiri 2015-08-17 14:06:04 UTC 
A test config file was inadvertently included in the build.
To workaround this issue for these steps on satellite server:


(1) rm  /opt/rh/ruby193/root/usr/share/gems/gems/redhat_access-0.2.2/config/config.yml

(2) service httpd restart
Comment 6 Anisha Narang 2015-08-19 16:00:08 UTC 
Verified on SNAP 17.
rpm version: ruby193-rubygem-foreman-redhat_access-0.2.3-1

The client system can register to the RHAI service without adding a Customer Portal Username/Password in the RHAI > Manage tab.
Comment 8 errata-xmlrpc 2015-08-26 19:47:09 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2015:1688
Note You need to log in before you can comment on or make changes to this bug.