1257028 – Can't print an envelope (Oki B4350)

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Bug 1257028 - Can't print an envelope (Oki B4350)

Summary: Can't print an envelope (Oki B4350)

Keywords:
Status:	CLOSED ERRATA
Alias:	None
Product:	Red Hat Enterprise Linux 7
Classification:	Red Hat
Component:	foomatic-db
Sub Component:
Version:	7.1
Hardware:	x86_64
OS:	Linux
Priority:	medium
Severity:	medium
Target Milestone:	rc
Target Release:	---
Assignee:	Zdenek Dohnal
QA Contact:	Petr Sklenar
Docs Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+	depends on / blocked

Reported:	2015-08-26 06:30 UTC by Todd
Modified:	2017-08-05 06:03 UTC (History)
CC List:	4 users (show)
Fixed In Version:	foomatic-db-4.0-41.20130911.el7
Doc Type:	If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed:	2017-08-01 22:17:25 UTC
Target Upstream Version:
Embargoed:

Attachments	(Terms of Use)
Proposed patch (70.41 KB, patch) 2017-01-19 21:57 UTC, Zdenek Dohnal	no flags	Details \| Diff
ppd file for Okidata B4350 (12.48 KB, text/plain) 2017-02-06 23:03 UTC, Todd	no flags	Details
View All

Links
System	ID	Private	Priority	Status	Summary	Last Updated
Red Hat Product Errata	RHBA-2017:2028	0	normal	SHIPPED_LIVE	foomatic-db bug fix update	2017-08-01 19:32:56 UTC

Description Todd 2015-08-26 06:30:21 UTC

Dear Red Hat,

I am coming from the community: Scientific Linux 7.1.

$ rpm -qa cups
cups-1.6.3-17.el7_1.1.x86_64

$ uname -r
3.10.0-229.11.1.el7.x86_64

Printer: Okidata B4350

I just upgraded to Scientific Linux 7.1 from SL 6.7 (total wipe and fresh install).

Now I can't print an envelope to my Oki B4350.  Paper size mismatch.  CUPS tells my printer that a #10 envelope (Monarch Envelope) is a B5 piece of paper.  overriding the prompt from my printer results in a ruined envelope.

This reproduces from Libre Office and Lotus Approach and Word Pro running under Wine Staging.

Many thanks,
-T

Comment 3 Todd 2015-08-26 22:16:09 UTC

Figured it out.  The ppd you include with CUPS for the Oki B4350 is a NIGHTMARE!

The current ppd for the Oki B4350 fixes the issue:
http://openprinting.org/ppd-o-matic.php?driver=ljet4&printer=Oki-B4350&show=1

Please correct your CUPS rpm to include the proper PPD.

Many thanks,
-T

Comment 4 Todd 2015-08-26 22:19:38 UTC

Here is the link to the Oki B4350 page:

http://openprinting.org/printer/Oki/Oki-B4350

Comment 7 Zdenek Dohnal 2016-10-21 12:07:08 UTC

Hi Todd,

if I fix this bug, would you mind testing it, if it works, please?

Comment 8 Todd 2016-10-21 18:53:10 UTC

Sure.  But there is really nothing to fix.  You just use the ppd from

http://openprinting.org/printer/Oki/Oki-B4350

and ditch the old, bad one

Comment 9 Zdenek Dohnal 2017-01-19 21:56:48 UTC

Todd, would you mind trying these rpms https://zdohnal.fedorapeople.org/.foomatic-db/ ?

Comment 10 Zdenek Dohnal 2017-01-19 21:57:52 UTC

Created attachment 1242617 [details]
Proposed patch

Comment 11 Todd 2017-01-20 19:20:32 UTC

Hi Zdenek,

"Foomatic" had nothing to do with problem.  It was the ppm that was seriously out-of-date.  After installing the current ppm and only the current ppm (nothing else), the problem was solved.  Foomatic never changed.

The problem is that your ppm's are way, way, seriously out-of-date.\

-T

Comment 12 Zdenek Dohnal 2017-01-23 09:01:32 UTC

Todd,

PPD for your printer is supposed to be shipped by foomatic-db package, so IMHO it is foomatic-db problem. Your "installing the current PPD" probably only overwrote ancient PPD shipped by foomatic-db - so my fix is that foomatic-db package will ship current PPD, which should work for you (that's why I asked you to test the package - better to be sure it is working), so you do not have to manually install current PPD.
So would you mind testing these rpms?

Comment 13 Todd 2017-01-23 09:03:22 UTC

Hi Zdenek,

No problem, but it may be a week or so till I get enough office time

-T

Comment 14 Todd 2017-02-06 23:03:17 UTC

Created attachment 1248224 [details]
ppd file for Okidata B4350

Hi Zdenek,

I downloaded "foomatic-db-4.0-40.20130911.el7.noarch.rpm" from pbone.net and took a look inside.  There is not a single ppd file included in the package.

I have attached my ppd for you to compare with yours.

-T

Comment 15 Zdenek Dohnal 2017-02-07 09:48:01 UTC

Todd,

would you mind downloading and testing rpms from this link https://zdohnal.fedorapeople.org/.foomatic-db/ ? Because rpms from different sources is meaningless for finding out if our rpms are working fine. And ppds are in foomatic-db-ppds subpackage, which should be installed with base foomatic-db package.

Comment 16 Todd 2017-02-23 23:12:40 UTC

Hi Zdenek,

The ppd inside:

foomatic-db-ppds-4.0-41.20130911.el7.noarch.rpm/usr/share/foomatic/db/source/PPD/Oki/ok4350u1.ppd.gz

Is identical to the one I downloaded from Open Printing:

http://openprinting.org/ppd-o-matic.php?driver=ljet4&printer=Oki-B4350&show=1


Thank you!

-T

Comment 21 errata-xmlrpc 2017-08-01 22:17:25 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2017:2028

Comment 22 Todd 2017-08-05 06:03:26 UTC

Thank you!

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