Bug 126285 – proxy: don't spam during an outage/traceback

Bug 126285 - proxy: don't spam during an outage/traceback

Summary:	proxy: don't spam during an outage/traceback

Status:	CLOSED DUPLICATE of bug 309071

Aliases:	None

Product:	Red Hat Satellite Proxy 5
Classification:	Red Hat
Component:	Server (Show other bugs)
Sub Component:
Version:	420
Hardware:	All Linux

Priority	medium Severity medium
Target Milestone:	---
Target Release:	---
Assigned To:	Miroslav Suchý
QA Contact:	Brandon Perkins
Docs Contact:

URL:
Whiteboard:
Keywords:

Depends On:
Blocks:
	Show dependency tree / graph

Reported:	2004-06-18 09:57 EDT by Jack Neely
Modified:	2008-07-29 11:47 EDT (History)
CC List:	1 user (show)

See Also:
Fixed In Version:
Doc Type:	Bug Fix
Doc Text:
Story Points:	---
Clone Of:
Environment:
Last Closed:	2008-07-29 10:12:13 EDT
Type:	---
Regression:	---
Mount Type:	---
Documentation:	---
CRM:
Verified Versions:
Category:	---
oVirt Team:	---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---

Attachments	(Terms of Use)
06/18/04 -- SSL connect error (9.08 KB, text/plain) 2004-06-18 09:58 EDT, Jack Neely	no flags	Details
06/18/04 -- SSL read error (8.29 KB, text/plain) 2004-06-18 09:59 EDT, Jack Neely	no flags	Details
RHN Traceback (16.13 KB, text/plain) 2004-08-16 10:00 EDT, Jack Neely	no flags	Details
RHN Proxy traceback (4.59 KB, text/plain) 2004-08-23 09:33 EDT, Jack Neely	no flags	Details
Add an attachment (proposed patch, testcase, etc.)

Groups: None (edit)

Description Jack Neely 2004-06-18 09:57:33 EDT

Description of problem:
I got quite a few emails tonight from my RHN Proxy with a couple
different SSL errors connecting with the RHN parent.  This seems to be
a regular occurance.  The date in question is 

   Fri, 18 Jun 2004 06:33:25 -0400

I'm attaching a couple emails of the different tracebacks.

Comment 1 Jack Neely 2004-06-18 09:58:36 EDT

Created attachment 101244 [details]
06/18/04 -- SSL connect error

Comment 2 Jack Neely 2004-06-18 09:59:41 EDT

Created attachment 101245 [details]
06/18/04 -- SSL read error

This error happens quite often.

Comment 3 Todd Warner 2004-06-20 11:54:19 EDT

We had a bit of downtime when we upgraded code on the hosted side at
those times. If everything is operating smoothly again, then... all
should be well.

Not overly pretty error messaging I know.. alas...

Lemme know if it happens again please.

Moving to a NEEDINFO status for the time being.

Comment 4 Jack Neely 2004-08-16 10:00:36 EDT

Created attachment 102761 [details]
RHN Traceback

I'm assuming there was maintenance on RHN last night.  Got several hundred of
the attached email.  The feature request in this case is to have a system that
understands the difference between downtime and failure and have the Proxy
servers handle it properly.

Comment 5 Jack Neely 2004-08-23 09:33:36 EDT

Created attachment 102981 [details]
RHN Proxy traceback

I got 400 copies of the above email this morning.

Comment 6 Jack Neely 2004-08-23 09:35:11 EDT

Again, if there was a maintenance window last night 1) your users
would like to know and 2) the RHN PRoxy servers should be able to
handle the difference between maintenance and failures.

Comment 7 Todd Warner 2004-09-16 00:40:58 EDT

outage policy is in the midst of revision. I assume you are on
rhn-outage-list?

Spamming admins: Yup. Changing summary to reflect this is the driving
                 issue here.

"socket.sslerror with Proxy connecting to parent"
--> "proxy: don't spam during an outage"

I.e., we need to figure out a way to inform, but not over-inform.
Probably need to digest emails maybe for tracebacks? Dunno.

Punting to you misa; it's your bag now.

Comment 9 Red Hat Bugzilla 2007-04-11 20:07:16 EDT

User bnackash@redhat.com's account has been closed

Comment 10 Red Hat Bugzilla 2007-05-03 00:16:06 EDT

User pvetere@redhat.com's account has been closed

Comment 12 Miroslav Suchý 2008-04-30 08:57:25 EDT

I think this could we doable. We should request from hosted team some method to
indicate that is outage (like definition of sorry page).

Comment 13 Miroslav Suchý 2008-07-29 10:12:13 EDT

Duplicate of 309071
Already fixed in RHN Proxy 5.1
We do not send email if there is connection error, just write up message to log.

*** This bug has been marked as a duplicate of 309071 ***

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