Red Hat Bugzilla – Bug 126285
proxy: don't spam during an outage/traceback
Last modified: 2008-07-29 11:47:36 EDT
Description of problem:
I got quite a few emails tonight from my RHN Proxy with a couple
different SSL errors connecting with the RHN parent. This seems to be
a regular occurance. The date in question is
Fri, 18 Jun 2004 06:33:25 -0400
I'm attaching a couple emails of the different tracebacks.
Created attachment 101244 [details]
06/18/04 -- SSL connect error
Created attachment 101245 [details]
06/18/04 -- SSL read error
This error happens quite often.
We had a bit of downtime when we upgraded code on the hosted side at
those times. If everything is operating smoothly again, then... all
should be well.
Not overly pretty error messaging I know.. alas...
Lemme know if it happens again please.
Moving to a NEEDINFO status for the time being.
Created attachment 102761 [details]
I'm assuming there was maintenance on RHN last night. Got several hundred of
the attached email. The feature request in this case is to have a system that
understands the difference between downtime and failure and have the Proxy
servers handle it properly.
Created attachment 102981 [details]
RHN Proxy traceback
I got 400 copies of the above email this morning.
Again, if there was a maintenance window last night 1) your users
would like to know and 2) the RHN PRoxy servers should be able to
handle the difference between maintenance and failures.
outage policy is in the midst of revision. I assume you are on
Spamming admins: Yup. Changing summary to reflect this is the driving
"socket.sslerror with Proxy connecting to parent"
--> "proxy: don't spam during an outage"
I.e., we need to figure out a way to inform, but not over-inform.
Probably need to digest emails maybe for tracebacks? Dunno.
Punting to you misa; it's your bag now.
User email@example.com's account has been closed
User firstname.lastname@example.org's account has been closed
I think this could we doable. We should request from hosted team some method to
indicate that is outage (like definition of sorry page).
Duplicate of 309071
Already fixed in RHN Proxy 5.1
We do not send email if there is connection error, just write up message to log.
*** This bug has been marked as a duplicate of 309071 ***