Description of problem: Version-Release number of selected component (if applicable): 5.5.0.6 How reproducible: 100% Steps to Reproduce: 1.Navigate to Access Insights. 2.also try clicking on Overview/Rules or systems 3. Actual results: ERROR -- : RedhatAccessCfme::PortalClient: Caught HTTP error when proxying call to tapi: 401 Unauthorized: {"message":"Unauthorized: null user"} in production.log Expected results: Additional info: production.log [----] I, [2015-10-16T03:03:51.382585 #2937:afb98c] INFO -- : Processing by RedhatAccessCfme::TelemetryApiController#proxy as HTML [----] I, [2015-10-16T03:03:51.382667 #2937:afb98c] INFO -- : Parameters: {"path"=>"systems/status"} [----] I, [2015-10-16T03:03:51.399723 #2937:afb98c] INFO -- : Original parameters are {} [----] I, [2015-10-16T03:03:51.399842 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: HTTP proxy is set to [----] I, [2015-10-16T03:03:51.399914 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Called no subset proxy [----] I, [2015-10-16T03:03:51.399969 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Doing non subset call--- to https://cert-api.access.redhat.com/r/insights/systems/status [----] E, [2015-10-16T03:03:51.770575 #2937:afb98c] ERROR -- : RedhatAccessCfme::PortalClient: Caught HTTP error when proxying call to tapi: 401 Unauthorized: {"message":"Unauthorized: null user"} [----] E, [2015-10-16T03:03:51.770693 #2937:afb98c] ERROR -- : {:data=><RestClient::Response 401 "{\"message\":...">, :error=>401 Unauthorized: {"message":"Unauthorized: null user"}, :code=>401} [----] I, [2015-10-16T03:03:51.778785 #2937:afb98c] INFO -- : Completed 401 Unauthorized in 396ms (Views: 0.2ms | ActiveRecord: 1.3ms) [----] I, [2015-10-16T03:03:52.032792 #2937:afb98c] INFO -- : Started GET "/redhat_access/r/insights/acks?include=rule" for 127.0.0.1 at 2015-10-16 03:03:52 -0400 [----] I, [2015-10-16T03:03:52.034010 #2937:afb98c] INFO -- : Processing by RedhatAccessCfme::TelemetryApiController#proxy as HTML [----] I, [2015-10-16T03:03:52.034106 #2937:afb98c] INFO -- : Parameters: {"include"=>"rule", "path"=>"acks"} [----] I, [2015-10-16T03:03:52.053839 #2937:afb98c] INFO -- : Original parameters are {"include"=>"rule"} [----] I, [2015-10-16T03:03:52.053960 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: HTTP proxy is set to [----] I, [2015-10-16T03:03:52.054014 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Called no subset proxy [----] I, [2015-10-16T03:03:52.054080 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Doing non subset call--- to https://cert-api.access.redhat.com/r/insights/acks [----] E, [2015-10-16T03:03:52.411621 #2937:afb98c] ERROR -- : RedhatAccessCfme::PortalClient: Caught HTTP error when proxying call to tapi: 401 Unauthorized: {"message":"Unauthorized: null user"} [----] E, [2015-10-16T03:03:52.411754 #2937:afb98c] ERROR -- : {:data=><RestClient::Response 401 "{\"message\":...">, :error=>401 Unauthorized: {"message":"Unauthorized: null user"}, :code=>401} [----] I, [2015-10-16T03:03:52.423697 #2937:afb98c] INFO -- : Completed 401 Unauthorized in 389ms (Views: 0.3ms | ActiveRecord: 1.5ms) [----] I, [2015-10-16T03:03:52.426964 #2937:afb98c] INFO -- : Started GET "/redhat_access/r/insights/reports?accept=countMap" for 127.0.0.1 at 2015-10-16 03:03:52 -0400 [----] I, [2015-10-16T03:03:52.428522 #2937:afb98c] INFO -- : Processing by RedhatAccessCfme::TelemetryApiController#proxy as HTML [----] I, [2015-10-16T03:03:52.428623 #2937:afb98c] INFO -- : Parameters: {"accept"=>"countMap", "path"=>"reports"} [----] I, [2015-10-16T03:03:52.447916 #2937:afb98c] INFO -- : Original parameters are {"accept"=>"countMap"} [----] I, [2015-10-16T03:03:52.448092 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: HTTP proxy is set to [----] I, [2015-10-16T03:03:52.448156 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Called no subset proxy [----] I, [2015-10-16T03:03:52.448208 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Doing non subset call--- to https://cert-api.access.redhat.com/r/insights/reports [----] E, [2015-10-16T03:03:52.809758 #2937:afb98c] ERROR -- : RedhatAccessCfme::PortalClient: Caught HTTP error when proxying call to tapi: 401 Unauthorized: {"message":"Unauthorized: null user"} [----] E, [2015-10-16T03:03:52.809873 #2937:afb98c] ERROR -- : {:data=><RestClient::Response 401 "{\"message\":...">, :error=>401 Unauthorized: {"message":"Unauthorized: null user"}, :code=>401} [----] I, [2015-10-16T03:03:52.818186 #2937:afb98c] INFO -- : Completed 401 Unauthorized in 389ms (Views: 0.2ms | ActiveRecord: 1.4ms) [----] I, [2015-10-16T03:03:52.820102 #2937:afb98c] INFO -- : Started GET "/redhat_access/r/insights/groups?include=systems" for 127.0.0.1 at 2015-10-16 03:03:52 -0400 [----] I, [2015-10-16T03:03:52.821284 #2937:afb98c] INFO -- : Processing by RedhatAccessCfme::TelemetryApiController#proxy as HTML [----] I, [2015-10-16T03:03:52.821363 #2937:afb98c] INFO -- : Parameters: {"include"=>"systems", "path"=>"groups"} [----] I, [2015-10-16T03:03:52.839141 #2937:afb98c] INFO -- : Original parameters are {"include"=>"systems"} [----] I, [2015-10-16T03:03:52.839288 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: HTTP proxy is set to [----] I, [2015-10-16T03:03:52.839343 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Called no subset proxy [----] I, [2015-10-16T03:03:52.839380 #2937:afb98c] INFO -- : RedhatAccessCfme::PortalClient: Doing non subset call--- to https://cert-api.access.redhat.com/r/insights/groups [----] E, [2015-10-16T03:03:53.205531 #2937:afb98c] ERROR -- : RedhatAccessCfme::PortalClient: Caught HTTP error when proxying call to tapi: 401 Unauthorized: {"message":"Unauthorized: null user"} [----] E, [2015-10-16T03:03:53.205640 #2937:afb98c] ERROR -- : {:data=><RestClient::Response 401 "{\"message\":...">, :error=>401 Unauthorized: {"message":"Unauthorized: null user"}, :code=>401} [----] I, [2015-10-16T03:03:53.213871 #2937:afb98c] INFO -- : Completed 401 Unauthorized in 392ms (Views: 0.2ms | ActiveRecord: 1.3ms) [----] I, [2015-10-16T03:03:57.252024 #2937:afb98c] INFO -- : Started GET "/assets/assets/images/i_chart.png" for 127.0.0.1 at 2015-10-16 03:03:57 -0400 [----] F, [2015-10-16T03:03:57.256201 #2937:afb98c] FATAL -- : ActionController::RoutingError (No route matches [GET] "/assets/assets/images/i_chart.png"): actionpack (4.2.4) lib/action_dispatch/middleware/debug_exceptions.rb:21:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/show_exceptions.rb:30:in `call' railties (4.2.4) lib/rails/rack/logger.rb:38:in `call_app' railties (4.2.4) lib/rails/rack/logger.rb:22:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/request_id.rb:21:in `call' rack (1.6.4) lib/rack/methodoverride.rb:22:in `call' rack (1.6.4) lib/rack/runtime.rb:18:in `call' activesupport (4.2.4) lib/active_support/cache/strategy/local_cache_middleware.rb:28:in `call' rack (1.6.4) lib/rack/lock.rb:17:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/static.rb:116:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/static.rb:116:in `call' rack (1.6.4) lib/rack/sendfile.rb:113:in `call' railties (4.2.4) lib/rails/engine.rb:518:in `call' railties (4.2.4) lib/rails/application.rb:165:in `call' rack (1.6.4) lib/rack/content_length.rb:15:in `call' thin (1.6.3) lib/thin/connection.rb:86:in `block in pre_process' thin (1.6.3) lib/thin/connection.rb:84:in `catch' thin (1.6.3) lib/thin/connection.rb:84:in `pre_process' thin (1.6.3) lib/thin/connection.rb:53:in `process' thin (1.6.3) lib/thin/connection.rb:39:in `receive_data' eventmachine (1.0.7) lib/eventmachine.rb:187:in `run_machine' eventmachine (1.0.7) lib/eventmachine.rb:187:in `run' thin (1.6.3) lib/thin/backends/base.rb:73:in `start' thin (1.6.3) lib/thin/server.rb:162:in `start' rack (1.6.4) lib/rack/handler/thin.rb:19:in `run' rack (1.6.4) lib/rack/server.rb:286:in `start' railties (4.2.4) lib/rails/commands/server.rb:80:in `start' railties (4.2.4) lib/rails/commands/commands_tasks.rb:80:in `block in server' railties (4.2.4) lib/rails/commands/commands_tasks.rb:75:in `tap' railties (4.2.4) lib/rails/commands/commands_tasks.rb:75:in `server' railties (4.2.4) lib/rails/commands/commands_tasks.rb:39:in `run_command!' railties (4.2.4) lib/rails/commands.rb:17:in `<top (required)>' bin/rails:4:in `require' bin/rails:4:in `<main>' [----] I, [2015-10-16T03:03:57.267189 #2937:afb98c] INFO -- : Started GET "/assets/assets/fonts/fontawesome-webfont.woff?v=4.2.0" for 127.0.0.1 at 2015-10-16 03:03:57 -0400 [----] F, [2015-10-16T03:03:57.270791 #2937:afb98c] FATAL -- : ActionController::RoutingError (No route matches [GET] "/assets/assets/fonts/fontawesome-webfont.woff"): actionpack (4.2.4) lib/action_dispatch/middleware/debug_exceptions.rb:21:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/show_exceptions.rb:30:in `call' railties (4.2.4) lib/rails/rack/logger.rb:38:in `call_app' railties (4.2.4) lib/rails/rack/logger.rb:22:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/request_id.rb:21:in `call' rack (1.6.4) lib/rack/methodoverride.rb:22:in `call' rack (1.6.4) lib/rack/runtime.rb:18:in `call' activesupport (4.2.4) lib/active_support/cache/strategy/local_cache_middleware.rb:28:in `call' rack (1.6.4) lib/rack/lock.rb:17:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/static.rb:116:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/static.rb:116:in `call' rack (1.6.4) lib/rack/sendfile.rb:113:in `call' railties (4.2.4) lib/rails/engine.rb:518:in `call' railties (4.2.4) lib/rails/application.rb:165:in `call' rack (1.6.4) lib/rack/content_length.rb:15:in `call' thin (1.6.3) lib/thin/connection.rb:86:in `block in pre_process' thin (1.6.3) lib/thin/connection.rb:84:in `catch' thin (1.6.3) lib/thin/connection.rb:84:in `pre_process' thin (1.6.3) lib/thin/connection.rb:53:in `process' thin (1.6.3) lib/thin/connection.rb:39:in `receive_data' eventmachine (1.0.7) lib/eventmachine.rb:187:in `run_machine' eventmachine (1.0.7) lib/eventmachine.rb:187:in `run' thin (1.6.3) lib/thin/backends/base.rb:73:in `start' thin (1.6.3) lib/thin/server.rb:162:in `start' rack (1.6.4) lib/rack/handler/thin.rb:19:in `run' rack (1.6.4) lib/rack/server.rb:286:in `start' railties (4.2.4) lib/rails/commands/server.rb:80:in `start' railties (4.2.4) lib/rails/commands/commands_tasks.rb:80:in `block in server' railties (4.2.4) lib/rails/commands/commands_tasks.rb:75:in `tap' railties (4.2.4) lib/rails/commands/commands_tasks.rb:75:in `server' railties (4.2.4) lib/rails/commands/commands_tasks.rb:39:in `run_command!' railties (4.2.4) lib/rails/commands.rb:17:in `<top (required)>' bin/rails:4:in `require' bin/rails:4:in `<main>' [----] I, [2015-10-16T03:03:57.598482 #2937:afb98c] INFO -- : Started GET "/assets/assets/fonts/fontawesome-webfont.ttf?v=4.2.0" for 127.0.0.1 at 2015-10-16 03:03:57 -0400 [----] F, [2015-10-16T03:03:57.636616 #2937:afb98c] FATAL -- : ActionController::RoutingError (No route matches [GET] "/assets/assets/fonts/fontawesome-webfont.ttf"): actionpack (4.2.4) lib/action_dispatch/middleware/debug_exceptions.rb:21:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/show_exceptions.rb:30:in `call' railties (4.2.4) lib/rails/rack/logger.rb:38:in `call_app' railties (4.2.4) lib/rails/rack/logger.rb:22:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/request_id.rb:21:in `call' rack (1.6.4) lib/rack/methodoverride.rb:22:in `call' rack (1.6.4) lib/rack/runtime.rb:18:in `call' activesupport (4.2.4) lib/active_support/cache/strategy/local_cache_middleware.rb:28:in `call' rack (1.6.4) lib/rack/lock.rb:17:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/static.rb:116:in `call' actionpack (4.2.4) lib/action_dispatch/middleware/static.rb:116:in `call' rack (1.6.4) lib/rack/sendfile.rb:113:in `call' railties (4.2.4) lib/rails/engine.rb:518:in `call' railties (4.2.4) lib/rails/application.rb:165:in `call' rack (1.6.4) lib/rack/content_length.rb:15:in `call' thin (1.6.3) lib/thin/connection.rb:86:in `block in pre_process' thin (1.6.3) lib/thin/connection.rb:84:in `catch' thin (1.6.3) lib/thin/connection.rb:84:in `pre_process' thin (1.6.3) lib/thin/connection.rb:53:in `process' thin (1.6.3) lib/thin/connection.rb:39:in `receive_data' eventmachine (1.0.7) lib/eventmachine.rb:187:in `run_machine' eventmachine (1.0.7) lib/eventmachine.rb:187:in `run' thin (1.6.3) lib/thin/backends/base.rb:73:in `start' thin (1.6.3) lib/thin/server.rb:162:in `start' rack (1.6.4) lib/rack/handler/thin.rb:19:in `run' rack (1.6.4) lib/rack/server.rb:286:in `start' railties (4.2.4) lib/rails/commands/server.rb:80:in `start' railties (4.2.4) lib/rails/commands/commands_tasks.rb:80:in `block in server' railties (4.2.4) lib/rails/commands/commands_tasks.rb:75:in `tap' railties (4.2.4) lib/rails/commands/commands_tasks.rb:75:in `server' railties (4.2.4) lib/rails/commands/commands_tasks.rb:39:in `run_command!' railties (4.2.4) lib/rails/commands.rb:17:in `<top (required)>' bin/rails:4:in `require' bin/rails:4:in `<main>'
Fix for this bug is included in cfme-5.5.0.8
No error displayed on clicking Red Hat Insights Verified: 5.5.0.8-beta1.4.20151027164951_4ab7fea
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHSA-2015:2551