Red Hat Bugzilla – Bug 128423
xpdf printing problem
Last modified: 2007-11-30 17:10:46 EST
Description of problem:
When attempting to print a xpdf document from online source, returns a
"49.4C02 Service Error" TO THE PRINTER.
Version-Release number of selected component (if applicable):
Fedora Core 2.6.6-1.435
Open internet .pdf file with xpdf, and try to print via icon or
Steps to Reproduce:
1. Go to website
2. Click on print icon.
3. Same problem occurs when saving the document and then attempting
to print with command-line argument "lpr".
Error in printer window reading "49.4C02 Service Error"
Printing of document.
Printer has to be turned off in order to clear the error. When the
printer is turned back on, it seems to attempt to print the document
in its queue for about 3 seconds, then the queue clears.
xpdf just uses lpr to print files. it's a bug in cups component if you
got the errors.
I have tried to print your pdf file in fc2, it works for me. Perhaps
you forgot to start cups service. Please try to start cups with
/etc/init.d/cups start" before printing.
Since the message appears on the *printer*, it may well be that it
needs a firmware update.
You haven't mentioned which type of printer you have, but it is well
worth checking with the vendor to see if there is a firmware update
Assuming HP 4000/4100 series printers, this is a known bug triggered
by bad postscript with overlong print headers.
HP acknowledge there is a problem and have no intention of fixing it.