RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.

Description of problem:
- GUI software updater missing after update to 7.2

Version-Release number of selected component (if applicable):
- RHEL 7.2 GA

How reproducible:
- intermittent

Steps to Reproduce:
1. Update to RHEL 7.2 from a prior version
2.
3.

Actual results:
- package gpk-update-viewer missing
- 'Software Update' enu option missing

Expected results:
- 'Software Update' menu option available

Additional info:

- This issue is resolvable by simply installing gpk-update-viewer, however this is confusing customers as the software update menu option is missing in gnome. What's happening to cause this?

It looks like gnome-software isn't being installed as it's a new package which is probably what we want, as we didn't want to go down the obsoletes route.

The old gnome-packagekit base package is now a common package shared between all others, which is probably what's being updated rather than the others being *installed* at the same time.

What I hink we can do is:
 * create a gnome-packagekit-common that they all depend on
 * make the metata-base package depend on all the subpackages except -common

This should fix upgrades I think.

Richard, any update on getting your suggested fix in place ?

* Wed May 18 2016 Richard Hughes <rhughes> - 3.14.3-6
- Create a -common subpackage and make the "parent" package depend on all
  the split out applications. This fixes upgrades from old versions.
- Resolves: #1290868

Software Update is not missing anymore.

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHBA-2016-2425.html