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Red Hat Access plug-in for IdM is discontinued The Red Hat Access plug-in for Identity Management (IdM) has been removed in Red Hat Enterprise Linux 7.3. During the update, the _redhat-access-plugin-ipa_ package is automatically uninstalled. Features previously provided by the plug-in, such as Knowledgebase access and support case engagement, are still available through the Red Hat Customer Portal. Red Hat recommends to explore alternatives, such as the *redhat-support-tool* tool.
Description of problem: The support organization has made a strategic decision to deemphasize Red Hat Access functionality (i.e. support case creation, KB access, etc.) and focus instead on Red Hat Insights[1]. Remove plugin support from IdM in RHEL Web UI. [1] https://access.redhat.com/insights/info/
This will likely need to be solved with RPM Obsoletes dependency as the plugin activates itself whenever it is present on the system (during upgrade from RHEL-7.2 for example).
FYI: We have removed the plugin from RHEV 3.6 and created the following KCS article[1] for customers. We should probably do something similar for IPA. However, I need to know when you'll be removing it. [1] https://access.redhat.com/solutions/2137681
Current plan is to remove it in the next RHEL-7 minor release, i.e. RHEL-7.3.
This is only a packaging change. ipa should make sure that redhat-access-plugin-ipa is not present after upgrading to ipa-server-4.4 and that it couldn't be installed when ipa-server 4.4 is present.
Created attachment 1191815 [details] Verified Verified ipa-server-4.4.0-8.el7.x86_64 -Redhat-access-plugin is not present after upgrading to ipa-server-4.4. -Attracted webUI snapshot
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://rhn.redhat.com/errata/RHBA-2016-2404.html