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Created attachment 1129075[details]
subscription-manager's log file
Description of problem:
Login as root on client the subscription-manager has been successfully registered. however, subscription-manager list --available comes out with this error message "Invalid credentials."
The system time is perfectly synchronized.
Version-Release number of selected component (if applicable):
rpm -qa | egrep "subscription-manager|python-rhsm"
python-rhsm-1.13.10-1.el7.ppc64
subscription-manager-1.13.22-1.el7.ppc64
subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 0.9.51.11-1
subscription management rules: 5.15
subscription-manager: 1.13.22-1.el7
python-rhsm: 1.13.10-1.el7
How reproducible:
always
Steps to Reproduce:
1. subscription-manager list --available
Invalid credentials.
2.
3.
Actual results:
"Invalid credentials.'
Expected results:
returns repository list
Additional info:
This appears to be a configuration issue:
Looking the log file it appears that the consumer identity certificate has been removed.
2016-02-21 12:53:53,374 [DEBUG] subscription-manager @identity.py:143 - Reload of consumer identity cert /etc/pki/consumer/cert.pem raised an exception with msg: [Errno 2] No such file or directory: '/etc/pki/consumer/key.pem'
This would usually be the case if a system has either never been registered or was unregistered.
This can be validated by running "subscription-manager identity". If the consumer has been properly registered please re-open and attach the archive generated by "rhsm-debug system"
Created attachment 1129075 [details] subscription-manager's log file Description of problem: Login as root on client the subscription-manager has been successfully registered. however, subscription-manager list --available comes out with this error message "Invalid credentials." The system time is perfectly synchronized. Version-Release number of selected component (if applicable): rpm -qa | egrep "subscription-manager|python-rhsm" python-rhsm-1.13.10-1.el7.ppc64 subscription-manager-1.13.22-1.el7.ppc64 subscription-manager version server type: Red Hat Subscription Management subscription management server: 0.9.51.11-1 subscription management rules: 5.15 subscription-manager: 1.13.22-1.el7 python-rhsm: 1.13.10-1.el7 How reproducible: always Steps to Reproduce: 1. subscription-manager list --available Invalid credentials. 2. 3. Actual results: "Invalid credentials.' Expected results: returns repository list Additional info: