Bug 1310454 - subscription-manager list --available comes back with this error message "Invalid credentials.'
subscription-manager list --available comes back with this error message "Inv...
Status: CLOSED NOTABUG
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager (Show other bugs)
7.1
ppc64 Linux
unspecified Severity high
: rc
: ---
Assigned To: candlepin-bugs
John Sefler
:
Depends On:
Blocks:
  Show dependency treegraph
 
Reported: 2016-02-21 14:31 EST by Claude Dube
Modified: 2016-02-22 11:57 EST (History)
1 user (show)

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Environment:
Last Closed: 2016-02-22 11:57:20 EST
Type: Bug
Regression: ---
Mount Type: ---
Documentation: ---
CRM:
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---


Attachments (Terms of Use)
subscription-manager's log file (187.11 KB, text/plain)
2016-02-21 14:31 EST, Claude Dube
no flags Details

  None (edit)
Description Claude Dube 2016-02-21 14:31:40 EST
Created attachment 1129075 [details]
subscription-manager's log file

Description of problem:
Login as root on client the subscription-manager has been successfully registered. however, subscription-manager list --available comes out with this error message "Invalid credentials."

The system time is perfectly synchronized.

Version-Release number of selected component (if applicable):

rpm -qa | egrep "subscription-manager|python-rhsm"
python-rhsm-1.13.10-1.el7.ppc64
subscription-manager-1.13.22-1.el7.ppc64

subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 0.9.51.11-1
subscription management rules: 5.15
subscription-manager: 1.13.22-1.el7
python-rhsm: 1.13.10-1.el7


How reproducible:
always


Steps to Reproduce:
1. subscription-manager list --available
   Invalid credentials.

2.
3.

Actual results:
"Invalid credentials.'

Expected results:
returns repository list

Additional info:
Comment 2 Barnaby Court 2016-02-22 11:57:20 EST
This appears to be a configuration issue:

Looking the log file it appears that the consumer identity certificate has been removed. 

2016-02-21 12:53:53,374 [DEBUG] subscription-manager @identity.py:143 - Reload of consumer identity cert /etc/pki/consumer/cert.pem raised an exception with msg: [Errno 2] No such file or directory: '/etc/pki/consumer/key.pem'


This would usually be the case if a system has either never been registered or was unregistered. 

This can be validated by running "subscription-manager identity". If the consumer has been properly registered please re-open and attach the archive generated by "rhsm-debug system"

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