Bug 1313067 - Service : Service catalog requests randomly fails with error in logs
Summary: Service : Service catalog requests randomly fails with error in logs
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: Provisioning
Version: 5.5.0
Hardware: Unspecified
OS: Unspecified
high
high
Target Milestone: GA
: 5.5.4
Assignee: Bill Wei
QA Contact: Shveta
URL:
Whiteboard: service:catalog:provision
Depends On: 1310842
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-02-29 20:54 UTC by John Prause
Modified: 2017-08-30 01:18 UTC (History)
7 users (show)

Fixed In Version: 5.5.4.0
Doc Type: Bug Fix
Doc Text:
Clone Of: 1310842
Environment:
Last Closed: 2016-05-31 13:41:04 UTC
Category: ---
Cloudforms Team: ---
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
automation log (4.12 MB, application/zip)
2016-05-10 21:42 UTC, Shveta
no flags Details


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2016:1101 0 normal SHIPPED_LIVE CFME 5.5.4 bug fixes and enhancement update 2016-05-31 17:40:10 UTC

Comment 4 Matouš Mojžíš 2016-05-03 13:55:34 UTC
I would like more info.
I added Vmware provider 5.5 and then provisioned some VMs and many times went to Services->Request, but didn't see any errors. In which log file should the error be?

Comment 5 Shveta 2016-05-03 17:58:06 UTC
Please refer https://bugzilla.redhat.com/show_bug.cgi?id=1310842.
Steps to reproduce : 
Create a vmware provisioning request and select a template that exists in two datacenters .

Comment 6 Shveta 2016-05-10 21:39:10 UTC
Still see the same error . Attached logs

Comment 7 Shveta 2016-05-10 21:42:51 UTC
Created attachment 1155888 [details]
automation log

Comment 9 Greg McCullough 2016-05-12 15:39:03 UTC
This issue should be fixed with the merging of MR https://gitlab.cloudforms.lab.eng.rdu2.redhat.com/cloudforms/cfme_productization/merge_requests/223

Shveta - If you have this reproduced in your env we can quickly test by disabling the set_folder logic in the RedHat domain in automate.

Comment 10 Shveta 2016-05-12 15:43:32 UTC
https://10.8.199.165

Comment 11 Bill Wei 2016-05-12 17:56:23 UTC
Shveta, 
I disabled the set_folder logic and ordered service 'data_item'. The request was completed.

Comment 13 CFME Bot 2016-05-18 16:50:07 UTC
New commit detected on cfme_productization/master:
https://code.engineering.redhat.com/gerrit/gitweb?p=cfme_productization.git;a=commit;h=542e69184814f70830dc9870d9cd582bfd9a690a

commit 542e69184814f70830dc9870d9cd582bfd9a690a
Merge: c5c4221 a61e0ef
Author:     Greg McCullough <gmccullo>
AuthorDate: Wed May 18 12:17:02 2016 -0400
Commit:     Greg McCullough <gmccullo>
CommitDate: Wed May 18 12:17:02 2016 -0400

    Merge branch 'master_remove_placement' into 'master'
    
    No longer need to determine placement_folder_name
    
    It has been set in provision/cloing.rb
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1313067
    https://bugzilla.redhat.com/show_bug.cgi?id=1337049
    
    This is a clean cherry-pick from cfme_productization:5.5.z
    
    See merge request !268

 .../__methods__/vmware_preprovision_clone_to_vm.rb | 24 ++--------------------
 1 file changed, 2 insertions(+), 22 deletions(-)

Comment 14 CFME Bot 2016-05-18 16:50:14 UTC
New commit detected on cfme_productization/master:
https://code.engineering.redhat.com/gerrit/gitweb?p=cfme_productization.git;a=commit;h=a61e0ef31989fadad6efbd75f621d7ad527fff48

commit a61e0ef31989fadad6efbd75f621d7ad527fff48
Author:     Bill Wei <bilwei>
AuthorDate: Mon Apr 18 16:20:58 2016 -0400
Commit:     Bill Wei <bilwei>
CommitDate: Wed May 18 11:39:05 2016 -0400

    No longer need to determine placement_folder_name
    
    It has been set in provision/cloing.rb
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1313067

 .../__methods__/vmware_preprovision_clone_to_vm.rb | 24 ++--------------------
 1 file changed, 2 insertions(+), 22 deletions(-)

Comment 15 Shveta 2016-05-24 18:30:55 UTC
Fixed.
verified in 5.5.4.2.20160517154712_629f93b

Comment 17 errata-xmlrpc 2016-05-31 13:41:04 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2016:1101


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