Bugzilla will be upgraded to version 5.0. The upgrade date is tentatively scheduled for 2 December 2018, pending final testing and feedback.
Bug 1313067 - Service : Service catalog requests randomly fails with error in logs
Service : Service catalog requests randomly fails with error in logs
Status: CLOSED ERRATA
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: Provisioning (Show other bugs)
5.5.0
Unspecified Unspecified
high Severity high
: GA
: 5.5.4
Assigned To: Bill Wei
Shveta
service:catalog:provision
: ZStream
Depends On: 1310842
Blocks:
  Show dependency treegraph
 
Reported: 2016-02-29 15:54 EST by John Prause
Modified: 2017-08-29 21:18 EDT (History)
7 users (show)

See Also:
Fixed In Version: 5.5.4.0
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: 1310842
Environment:
Last Closed: 2016-05-31 09:41:04 EDT
Type: Bug
Regression: ---
Mount Type: ---
Documentation: ---
CRM:
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---


Attachments (Terms of Use)
automation log (4.12 MB, application/zip)
2016-05-10 17:42 EDT, Shveta
no flags Details


External Trackers
Tracker ID Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2016:1101 normal SHIPPED_LIVE CFME 5.5.4 bug fixes and enhancement update 2016-05-31 13:40:10 EDT

  None (edit)
Comment 4 Matouš Mojžíš 2016-05-03 09:55:34 EDT
I would like more info.
I added Vmware provider 5.5 and then provisioned some VMs and many times went to Services->Request, but didn't see any errors. In which log file should the error be?
Comment 5 Shveta 2016-05-03 13:58:06 EDT
Please refer https://bugzilla.redhat.com/show_bug.cgi?id=1310842.
Steps to reproduce : 
Create a vmware provisioning request and select a template that exists in two datacenters .
Comment 6 Shveta 2016-05-10 17:39:10 EDT
Still see the same error . Attached logs
Comment 7 Shveta 2016-05-10 17:42 EDT
Created attachment 1155888 [details]
automation log
Comment 9 Greg McCullough 2016-05-12 11:39:03 EDT
This issue should be fixed with the merging of MR https://gitlab.cloudforms.lab.eng.rdu2.redhat.com/cloudforms/cfme_productization/merge_requests/223

Shveta - If you have this reproduced in your env we can quickly test by disabling the set_folder logic in the RedHat domain in automate.
Comment 10 Shveta 2016-05-12 11:43:32 EDT
https://10.8.199.165
Comment 11 Bill Wei 2016-05-12 13:56:23 EDT
Shveta, 
I disabled the set_folder logic and ordered service 'data_item'. The request was completed.
Comment 13 CFME Bot 2016-05-18 12:50:07 EDT
New commit detected on cfme_productization/master:
https://code.engineering.redhat.com/gerrit/gitweb?p=cfme_productization.git;a=commit;h=542e69184814f70830dc9870d9cd582bfd9a690a

commit 542e69184814f70830dc9870d9cd582bfd9a690a
Merge: c5c4221 a61e0ef
Author:     Greg McCullough <gmccullo@redhat.com>
AuthorDate: Wed May 18 12:17:02 2016 -0400
Commit:     Greg McCullough <gmccullo@redhat.com>
CommitDate: Wed May 18 12:17:02 2016 -0400

    Merge branch 'master_remove_placement' into 'master'
    
    No longer need to determine placement_folder_name
    
    It has been set in provision/cloing.rb
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1313067
    https://bugzilla.redhat.com/show_bug.cgi?id=1337049
    
    This is a clean cherry-pick from cfme_productization:5.5.z
    
    See merge request !268

 .../__methods__/vmware_preprovision_clone_to_vm.rb | 24 ++--------------------
 1 file changed, 2 insertions(+), 22 deletions(-)
Comment 14 CFME Bot 2016-05-18 12:50:14 EDT
New commit detected on cfme_productization/master:
https://code.engineering.redhat.com/gerrit/gitweb?p=cfme_productization.git;a=commit;h=a61e0ef31989fadad6efbd75f621d7ad527fff48

commit a61e0ef31989fadad6efbd75f621d7ad527fff48
Author:     Bill Wei <bilwei@redhat.com>
AuthorDate: Mon Apr 18 16:20:58 2016 -0400
Commit:     Bill Wei <bilwei@redhat.com>
CommitDate: Wed May 18 11:39:05 2016 -0400

    No longer need to determine placement_folder_name
    
    It has been set in provision/cloing.rb
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1313067

 .../__methods__/vmware_preprovision_clone_to_vm.rb | 24 ++--------------------
 1 file changed, 2 insertions(+), 22 deletions(-)
Comment 15 Shveta 2016-05-24 14:30:55 EDT
Fixed.
verified in 5.5.4.2.20160517154712_629f93b
Comment 17 errata-xmlrpc 2016-05-31 09:41:04 EDT
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2016:1101

Note You need to log in before you can comment on or make changes to this bug.