Bug 1322416 – Error logging into self_service UI

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Bug 1322416 - Error logging into self_service UI

Summary:	Error logging into self_service UI

Status:	CLOSED ERRATA

Aliases:	None

Product:	Red Hat CloudForms Management Engine
Classification:	Red Hat
Component:	Appliance (Show other bugs)
Sub Component:
Version:	5.6.0
Hardware:	Unspecified Unspecified

Priority	high Severity high
Target Milestone:	GA
Target Release:	5.6.0
Assigned To:	Oleg Barenboim
QA Contact:	Shveta
Docs Contact:

URL:
Whiteboard:	ssui
Keywords:

Depends On:
Blocks:
	Show dependency tree / graph

Reported:	2016-03-30 09:15 EDT by bascar
Modified:	2016-06-29 11:46 EDT (History)
CC List:	9 users (show)

See Also:
Fixed In Version:	5.6.0.1
Doc Type:	Bug Fix
Doc Text:
Story Points:	---
Clone Of:
Environment:
Last Closed:	2016-06-29 11:46:06 EDT
Type:	Bug
Regression:	---
Mount Type:	---
Documentation:	---
CRM:
Verified Versions:
Category:	---
oVirt Team:	---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---

Attachments	(Terms of Use)
javascript error log (6.23 KB, text/plain) 2016-03-30 09:15 EDT, bascar	no flags	Details
Add an attachment (proposed patch, testcase, etc.)

External Trackers
Tracker	ID	Priority	Status	Summary	Last Updated
Red Hat Product Errata	RHBA-2016:1348	normal	SHIPPED_LIVE	CFME 5.6.0 bug fixes and enhancement update	2016-06-29 14:50:04 EDT

Groups: None (edit)

Description bascar 2016-03-30 09:15:07 EDT

Created attachment 1141747 [details]
javascript error log

Description of problem: On a new beta 1 appliance, when attempting to log into the self_service UI the progress bar goes to around 95% and then stops. Errors are caught in the browser javascript console which throws back a 500 internal service error.


Version-Release number of selected component (if applicable):
5.6.0.0-Beta 1

How reproducible: Every time and multiple reproducers.


Steps to Reproduce:
1. Log into self_service UI
2.
3.

Actual results: Not able to log in


Expected results: Able to log in


Additional info: Will attach logs from appliance and javascript error log.

Comment 7 Dave Johnson 2016-03-30 10:59:57 EDT

Right, same issue with 3 providers already added on it.  To recover, the following worked for me.

systemctl restart rh-postgresql94-postgresql.service
systemctl restart evmserverd.service

And now after running them, it seems I can login to the ssui

Comment 8 Dave Johnson 2016-03-30 12:20:25 EDT

So you can certainly login on a fresh install that has not been running, but at some point, the connection pool is exhausted and logins to the ssui (which are via rest calls) fail to work and completely cripple the appliance... still chasing.

Comment 9 bascar 2016-03-30 14:06:23 EDT

Please note, that even after doing the postgres and evmserverd restarts it behaves the exact same. Also even after a reboot of the appliance and watching the evm logs until everything is up. If immediately you log into ops UI, that is fine. You can put in bad passwords and it won't accept, correct passwords and you can login. On my test appliance however, as soon as you try and log into the SSUI and you get the errors back on the Javascript console, at that point no logins from any UI are then possible.

Comment 12 Matthew Draper 2016-04-06 19:35:17 EDT

https://github.com/rails/rails/pull/24422

Comment 13 Shveta 2016-04-16 19:47:06 EDT

Verified in 5.6.0.1-beta2.20160413141124_e25ac0e

Comment 16 errata-xmlrpc 2016-06-29 11:46:06 EDT

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2016:1348

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