Red Hat Bugzilla – Bug 135437
USB mouse not working after install
Last modified: 2007-11-30 17:07:04 EST
Description of problem: While installing WS 3.0 on new Dell 370 w/Alderwood Chipset (Intel 925) the following results. During installation the USB mouse is detected as a Generic 3 button USB mouse. Upon completion of installation and a reboot the USB mouse no longer works. Using mouseconfig does not correct the problem no matter which USB mouse option you choose. The only way to get it to work is to physically unplug the mouse from the USB port and plug it in again to either the same slot or a different slot sometime multiple times before it is recognized by the OS. XP does not encounter the problem. PS/2 works flawlessly in both OS's. Contacted Dell Customer support but they suggested it was a driver issue. Checked all your FAQ's and bugzilla for similar problems and found none. Version-Release number of selected component (if applicable): RHEL WS 3.0 How reproducible: Every time. Used multiple mouse mfg's. MS, Dell (probably MS or logitec) and Logitec marble. Steps to Reproduce: 1. Install OS. Reboot 2. Install NVIDIA drivers 3. startx (or init 3 followed by init 5) 4. Mouse no workee. 5. Login via X 6. CTL-F2; type xterm 7. tail -f /var/log/messages 8. Unplug mouse and plug mouse back in several times. (As many as 8) Actual results: No USB mouse Expected results: USB mouse Additional info: Have messages file w/results XF86Config and /etc/sysconfig/mouse standing by. Let me know anything else you need. I have 50 boxes to resolve this on so appreciate your prompt response. N
Downloaded and installed RHEL 3.0 WS Update 3 on a different machine. Everything seems to work including the TG3 driver that btw did not work on the system of this bug. I am curious how my activation will work for Update 3. I bought two copies of Update 1 when it came out a while ago and now I need to transfer those to activations to Update 3 machines. I know this is not a techie question but I do need to discuss how this works as I have 60 more copies of WS 3.0 coming. N
Nate: Not really how we do support, but i'll answer it anyway. IF you need 60 + (Current channels), log into RHN, delete the existing systems from there to free up the current entitlements, do the reinstall and all should be fine.
This is a kernel problem. Assigning to kernel.
As you have mentioned a desire for a prompt response, you would be best off to go through support. To do this, find your entitlement, and either call 800-REDHAT1 or go to http://www.redhat.com/support.
These systems are on a closed network and do not have access to the RHN through the internet. I was wondering if there is an update release CD that can be sent to me or downloaded. I looked at ftp.redhat.com under updates but the dates on the files were all April. N
Again, I suggest contacting support, as mentioned in comment #4. They are far more likely than I to have an idea as to how a lack of RHN connection might be handled.
Is this reporducible without the nVidia? You'd be surprised, but I did see it killing USB before. If yes, I need the dmesg output and a copy of /proc/bus/usb/devices. Please do not drop files into the comments box, attach to the bug instead.
I will try and get back to you. I downloaded and installed WS 3.0 Update 3 and it is working fine.